Tr***

Customer service  Nov 18,2019 AM 04:08

Hi! I'm new to these kind of display tablets, I was wondering if you need to hook it up to a computer or if you can just use it alone. Thank you!

Ja***Nov 18,2019 AM 06:41

It is only a tablet display. You will need to have it plugged into a pc.

Official mallNov 18,2019 PM 20:59

Thanks for inquiry.

Our artist display need to be connected to PC. It is compatible with Windows system 10/8/7(32/64bit), Mac OS X version 10.10 or later.

If you have any other questions, please feel free to contact us.

Best regards,

XP-PEN

See more answers(1)

I want to answer

sc***

Goods  Nov 17,2019 AM 11:51

I noticed the ship date in the title changed. Did it get delayed? If I purchased the tablet before the title change, will it still be shipped the 17th?

Official mallNov 18,2019 PM 20:57

Dear scojaye,


Thanks for you inquiry.

We changed the title because the current stocks were already sold out.
​
Please don't worry, if you ordered before title changed, it will be shipped within 48hrs from the date of purchased.

If you have any other questions, please feel free to contact us.

Best regards,

XP-PEN

I want to answer

Vi***

Goods  Nov 17,2019 AM 04:45

Hello, I'd like to ask how long will the youtube's Ross draws 30% code last please? Thank you very much :).

Ja***Nov 18,2019 AM 06:27

I tried it in the US and it says not a valid code. I want to get the 22r pro as well.

Official mallNov 18,2019 PM 20:30

Thanks for inquiry.

Please kindly note that the discounted price for our new launched Artist 22R Pro is limited for sales. Since the stocks were already sold out and code was invaild.

​
​Hope this can clarify the issue.

​
Please don't worry, we will resume sales at the original price on December 5. You can still purchase through our store before this time, the pre-sale product delivery date is December 5.

If you have any other questions, please feel free to contact us.

Best regards,

XP-PEN

See more answers(1)

I want to answer

Ya***

Delivery  Nov 16,2019 PM 12:54

Hi, I would like to know if you can ship this product to Taiwan? Thanks!

Official mallNov 16,2019 PM 17:22

Dear Ya Fang Hou,

Thanks for your inquiry.

Yes, we can ship to Taiwan, and you can purchase our products at the link: https://www.storexppen.com/

Hope this can helps.

If you need further assistance, you are welcome to email us again, and we will do our best to help you.

Ya***Nov 17,2019 AM 00:06

Hi, thanks for your prompt reply,
however with the link you gave me,
I can't choose Taiwan as shipping destination,
therefore I can't successfully place my order.
Could you help me with this? thanks!

Official mallNov 18,2019 PM 20:16

Thanks for writing back to us.


You can place an order first, and choose a country we can sent. Then send us the order number. Then we can change the address for you.


When you place the order, please send us the right address in Chinese and the order number asap. So that we can modify the address for you in time.

Thank you for your understanding.

See more answers(2)

I want to answer

Ty***

Goods  Nov 16,2019 PM 12:51

I had my eye on a huion around (900$)

I was wondering if anyone at your company know .Like if their were to be any parallax.

Official mallNov 16,2019 PM 16:44

Dear Tyler Bayham,

This is XP-PEN US Estore. And we have no idea about huion product.

Our new launched Artist 22R Pro applying the latest innovation and technology, the 22R Pro lets you draw with virtually no parallax and a more precise cursor positioning even at the four corners for an improved drawing experience.

If you interested in Artist 22R Pro, you can purchase at the link: https://www.storexppen.com/buy/artist-22r-pro.html

Hope this helps

If you need further assistance, you are welcome to email us again, and we will do our best to help you.

Da***Nov 28,2019 AM 07:28

I got mine early and have been using it for almost 2 weeks. Compared to other brands I have tried (without naming names) I can confirm there is no parallax. It's even better than my 15.6 pro by xp-pen. I'm very happy with the improvements.

See more answers(1)

I want to answer

Ca***

Goods  Nov 16,2019 AM 02:34

The responses you have given to the previous inquiries about the price change in the middle of the sale period are laughable at best. If you made a mistake just own up to it. From one day to the other, in the middle of the sale period, you changed the discount from 30% to 10% on the Artist 22R Pro. Even my Google search still had the $489 price in the results last night. Sadly, this was after I'd gone back to my 3D animation class and mentioned to my students the great deal that it was. I hope this isn't how all customer service inquiries are handled.

Ge***Nov 16,2019 AM 10:25

The Instagram community manager handles it better, they told me about a discount code you can find on the tablet's review in youtube, I managed to buy it with that code, it's sad the way they respond to the inquiries, at least they can be honest and admit the mistake.

I love the brand, this will be my second tablet from them, but they need to get a better support service.

Official mallNov 16,2019 PM 18:30

Thanks for comments.

First of all, We sincerely apologize for the inconvenience caused by the price changes.

Secondly, Please kindly note that we have already marked a notice: ''Limited stocks, sold out soon'' on the promotion page to indicate that our products are indeed limited sales during the event. And we immediately removed the products from the promotions page after the inventory is sold out.

Thirdly, regarding the google searching issue, we have contacted the relevant team to remove the advertisement after the inventory is sold out, you probably saw the ads before it was sold out.

Last but not least, You still have a chance to get 30%off of our Artist 22R Pro besides our store sales event.

There is a very famous YouTuber Ross Draws who help us promote this product, You can stay tuned to the link: https://www.youtube.com/watch?v=ii3UMMjOF7I to get the 30%off discounts. Hurry up this time, limited supply!

See more answers(1)

I want to answer

Ge***

Payment  Nov 15,2019 PM 13:14

you raised the price in the middle of an actual sale, It's not fair to everyone who couldn't buy it at the time, your home page says that the sales end on Dec. 5th.

the Artist 15.6 Pro Holiday Edition has a banner saying: "Limited stocks, sold out soon", but the 22R didn't have it, I just check the price yesterday! so It's not fair almost doubling the price on this one without prior notice

Official mallNov 15,2019 PM 19:31

Dear Geovanni Xol,

Thanks for writing to us.

Please kindly note that the discounted price for our new launched Artist 22R Pro is limited for sales.

Hope it can clarifies the issue.

If you have further question, please let us know. We will try our best to help you.

I want to answer

Ge***

Payment  Nov 15,2019 AM 10:39

You raised the price, that's not fair!!

Official mallNov 15,2019 PM 19:26

Dear Geovanni Xol,

Thanks for writing to us.

Please kindly note that the discounted price for our new launched Artist 22R Pro is limited for sales.

Hope it can clarifies the issue.If you have further question, please let us know. We will try our best to help you.

I want to answer

Re***

Payment  Nov 14,2019 PM 21:18

Is the black friday sale over? I couldn't purchase this yet until I got paid on Thursday, and it was on sale yesterday...

Official mallNov 15,2019 PM 19:21

Dear Reginald McDowell,

Thanks for your inquiry.

The Black Friday sales last from Nov.11th to Dec.5th.

Hope this answers your question.
Please feel free to let us know if you have other questions, we'd love to help.

I want to answer

Fr***

Goods  Nov 13,2019 PM 19:26

No pre-order for italian customers?

Official mallNov 14,2019 AM 11:07

Dear Francesco Pizzo,

Thanks for your inquiry.

You can purchase Artist 22R Pro at the link: https://www.storexppen.co.uk/buy/artist-22r-pro-pen-display.html

Hope this can helps.

Please feel free to let us know if you have other questions, we are always happy to help you.

I want to answer

Bi***

Goods  Nov 13,2019 PM 18:21

Thank you for answering so fast on the previous note! ^^
I have checked the UK version of the shop and I have to say I am a bit disappointed. Not only that the tablet here, Artist 22R isn't on discount, it's even more expensive than the full price version on this site! Not to mention that all the products there, discounted or not are still more expensive than the exact same ones here.
Why is that for America/Asia/Canada etc have discounted prices that are cheaper and for Europe everything is more expensive :/

Official mallNov 14,2019 AM 11:04

Hi Bianca Vrinceanu,

Thanks for your inquiry.

Please kindly note that the Black Friday deals on the UK site has yet started. Please stay tuned on the site for latest discount news.

Thanks for your patience and understanding.

I want to answer

An***

Delivery  Nov 13,2019 AM 08:14

How to purchase for a malaysia address?

Official mallNov 13,2019 PM 16:52

Dear Ansem Chai,

Thank you for interested in our product, sorry we don't ship to Malaysia now because of the customs reason and logistics reason. But we have a distributor in Malaysia, here is the phone number: +60122689600

Thank you so much for your understanding.

Or you can also search for "kingofkfc" in shopee.

Hope it’s helpful to you.

I want to answer

Bi***

Delivery  Nov 13,2019 AM 07:08

Does this ship to Europe, Romania to be exact? I can't seem to get the shipping order to this place and so I was wondering if you do ship it here. Thanks!

Official mallNov 13,2019 PM 16:50

Dear Bianca Vrinceanu,

Thanks for your interesting.

You can purchase our products to Romania in this link: https://www.storexppen.co.uk/

If you have any other questions, please feel free to contact us.

I want to answer

La***

Goods  Nov 12,2019 PM 12:42

Does this tablet experience any ghosting? I've noticed many display tablets experience a noticeable amount of ghosting when moving around tabs or even the mouse cursor. Would this tablet also show noticeable ghosting?

Official mallNov 12,2019 PM 14:44

Dear Lanson Aiden,


Thanks for your inquiry.


Please know that all our products are 100% tested for quality assurance. Regarding the ghosting problem you mentioned, our products didn't meet such problem before. We provide period of 18 months warranty for Graphic tablet, Graphic display,Tracing pad,AC accessories from the date of purchase.

If your product has problems during warranty period. You can contact us directly and we will assist you with your problem.

Please feel free to contact us If you have any other questions. We are always happy to you.

I want to answer

Se***

Goods  Nov 12,2019 AM 04:25

Hi,
No pre-sales for other countries ? (france)

Official mallNov 12,2019 AM 11:40

Dear Sevic Mickael,


Thanks for your inquiry.


The Artist 22R Pro is already started selling on france Estore, and here is the link: https://www.storexppen.fr/buy/artist-22r-pro.html


Hope it will helps you.

If you have any other questions, please feel free to contact us. We are always happy to help you.

I want to answer