El***

Payment  Dec 12,2019 PM 22:56

Is there any way we can make payments on it? I currently don’t have the money for it but I really want it!

Official mallDec 13,2019 PM 17:37

Thank you for your interest in shopping with us.

If you would like to place an order, please do go through our website at
https://www.storexppen.com/

We accept payments by all major credit cards and PayPal. Our website is 100% SSL Encrypted to ensure maximum online security. All customer information will never be leaked out to third parties.

Here are the simple steps place an order:

1) Go to the item page of the product you would like to order.
2) Select quantity and standard/extra cable travel case, then click “Add to Cart”.
3) Click "Check Out" to enter a new page.
4) In the new page, fill in your information (Email, Name, Shipping address, and etc.) and then click "Submit order".
5) Complete the payment to finish the order.

Hope we can gain your trust in this issue as we do strive to create a safe environment for our customers to enjoy shopping online.

If you need further assistance, you are welcomed to contact us again, and we will do our best to help you.

An***Dec 14,2019 PM 20:50

You can use affirm. I used them for my pc. You can get the exact amount you need from them to pay for it and then make monthly payments to them.

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Ca***

Delivery  Dec 12,2019 PM 15:47

question, how long will it take for this to ship to the philippines?

Official mallDec 13,2019 PM 17:30

Thanks for your inquiry.
Our shipping time to the Philippines ranges from 5-15 days.
If you have any other questions, please feel free to contact us.

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Ca***

Goods  Dec 12,2019 PM 14:04

May I ask? Is this compatible with my acer aspire 3?

Official mallDec 12,2019 PM 14:11

Thanks for your inquiry.
Yes, the XP-Pen Artist 22R Pro supports Windows® 10/8/7, Mac OS X® 10.10 and higher. Compatible with popular digital art software such as Adobe® Photoshop®, Illustrator®, SAI®, CDR®, GIMP®, Krita®, Medibang®, Fire Alpaca®, Blender® 3D and more.
If you need further assistance, you are welcomed to contact us again, and we will do our best to help you.

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Zy***

Delivery  Dec 08,2019 PM 17:31

How long will the delivery take after the 11th of December? I live in the U.S Pacific time; and would like this Tablet asap.

Official mallDec 09,2019 PM 19:29

Thanks for your inquiry.
Our shipping time to the US ranges from 3-7days.
Hope it can helps.
If you need further assistance, please feel free to contact us. We are always happy to help you.

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Ra***

Goods  Dec 07,2019 AM 05:47

Dear XP Pen,

Ok, now this is bs! Only a week since I purchased this pre-sale 22 R pro tablet and had to pay 700 (FULL PRICE!) for it because i wasn't able to catch the sale price of 490 last black friday because of it being sold out (and told that delivery would start Dec 5) and I only just got the confirmation for the delivery of the product today, NOW you go and put it up on sale again for the $490 price? WTH?!?

This is bad business practice! You guys could have at least waited maybe a month or 2 before even considering putting the tablet back on sale! Not happy with this!

- Ramon Reyes

An***Dec 07,2019 AM 09:51

The same thing happened to me. I ordered the XP-PEN FULL PRICE because they said they don't have the promotion anymore, they are out of stock and that after DEC 6th the price will increase further, only in fact to drop further ?!?. I feel I was mislead and this is not ok. I would very much appreciate to get the difference of the price back.

Official mallDec 07,2019 PM 16:53

Thanks for your inquiry.
We sincerely apologize for any confusion caused.
Please eamil us at lirujing@xp-pen.com or shop@xp-pen.com, they will get back to you shortly.
We would be much appreciated for your understanding and collaboration.

So***Dec 10,2019 AM 01:34

I hear you. I just went with the 22E PRO and called it a day. The only real difference between the two for me is one has a battery-free stylus and the other one doesn't.

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Be***

Delivery  Dec 06,2019 AM 07:39

I ordered My Xp-Pen 22R Pro on the 1st of December when It still was saying that shipping was starting on the 5th, I still have not revived a tracking number, and it says it still hasn't shipped from warehouse, I was EXPECTING things to get shipped on the 5th but i guess not, any idea when?

Official mallDec 06,2019 PM 15:28

Thanks for your inquiry.
To protect your personal privacy, please email us with your order number to lirujing@xp-pen.com or shop@xp-pen.com to check your order status.They will get back to you asap.
Thanks for your understanding.
If you need further assistance, please feel free to contact us. We are always happy to help you.

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Ja***

Goods  Dec 04,2019 PM 21:21

Hello I am interested in buying this tablet but have a few clarification questions.in many previous questions it was stated that on December 5th this tablets price will change,what exactly is that price? Also many times it is stated that the shipping date changes,is December 11th the date currently listed when we should get the tablet or when they will be shipping out please let me know here in the next 12 hours so I can choose to buy this tablet or not.

So***Dec 04,2019 PM 23:06

Current price is $699.99
The discounted price was only valid for 11/11 - 11/15 for the 22R PRO apparently.

Official mallDec 05,2019 PM 17:28

Thanks for your inquiry.
The price of Artist Display 22R Pro is $699.99 usd.
Shipment start on 11th means that It will be shipped out on December 11th.
Hope this clarifies the issue.
If you have further question, please let us know. We will try our best to help you.

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sc***

Goods  Dec 04,2019 AM 04:41

Hello! I was wondering if it is possible to install recording software on this tablet? I've been making speedpaints lately, and I would like to continue while using this tablet if possible.

Official mallDec 04,2019 PM 17:34

Thanks for your inquiry.
Our Artist series products must be connected to the PC to work. It's not a standalone product and product doesn't have memory itself.
Hope this answers your question.
If you have any other questions, please feel free to contact us.

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Ni***

Goods  Dec 01,2019 PM 14:46

Hi , I am interested in the 22r pro however I wanted to know if the device has multi touch or touch screen function

Official mallDec 03,2019 AM 00:24

Dear Niah Warren,
Thanks for your inquiry.
The 22R Pro don't has touch screen function.
Hope this clarifies the issue.
If you have any other questions, you are always welcomed to contact us.

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wi***

Customer service  Nov 30,2019 AM 01:46

how to buy in malaysia

Official mallNov 30,2019 PM 18:35

Hi Winson,
Thanks for asking. Our US Store cannot ship to Malaysia but we have local distributers, so you can shop from them.

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Ro***

Payment  Nov 29,2019 PM 21:55

You're aware that for your big Black Friday, 30% off ALL PRODUCTS, the 22R Pro isn't discounted at all. You emailed all of your customers that have accounts that "UP TO 30% OFF ALL PRODUCTS" was a thing, but it's literally the only thing not on sale and ON IT, on the IMAGE OF IT, you have listed "Sale". I mean, its fine if you don't, i get that it's the new flagship piece, but take the word "sale" off of it, because it's simply not, unless by "sale", you mean you are actually just selling it.

Official mallNov 29,2019 PM 23:30

Thank you for your inquiry.

Please note that not all products have a 30%off discount, and our promotional emails seem to have ambiguity problem on the subject.

Sorry for any inconveniences caused.

Please note that even at the original price, you are currently unable to get the 22R Pro.

Please rest assured that we will restore the original price on December 5. You can still purchase items through our store before this time, and the pre-sale product will be delivered on December 5.

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Am***

Goods  Nov 28,2019 AM 01:11

Hello.
Can it be used as a second monitor?

Da***Nov 28,2019 AM 07:18

Yes, I run mine as my main screen and have another screen as my extended desktop.

Official mallNov 28,2019 PM 17:27

Thanks for your inquiry.

Yes, our artist series dispaly can be used as a second monitor.

If you have any other questions, please feel free to contact us.

Best regards,

XP-PEN

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Ch***

Goods  Nov 25,2019 AM 05:37

Is there a way to hook this up wirelessly to my pc?

Official mallNov 25,2019 PM 21:01

Dear Chloe Elliott,

Thanks for your inquiry.

Sorry, but we our 22R Pro must be connected to PC with cable.

If you have further questions, please feel free to let us know. We will gladly offer our assistance.

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Ja***

Goods  Nov 23,2019 AM 11:29

It’s really disappointing that on your web search page still says 489.99 22r pro, which now seems to be a clear click bait. If it wasn’t for xppen’s irresponsible sale promotion, I would have bought the 22r pro with the original price. I’m now just really unhappy and I don’t wanna pay for such a price.

Official mallNov 23,2019 PM 16:02

Dear Jack Frost,

Thanks for comments.

First of all, We sincerely apologize for the inconvenience caused by the price changes.

Secondly, Please kindly note that we have already marked a notice: ''Limited stocks, sold out soon'' on the promotion page to indicate that our products are indeed limited sales during the event. And we immediately removed the products from the promotions page after the inventory is sold out.

Thirdly, regarding the google searching issue, we have contacted the relevant team to remove the advertisement after the inventory is sold out, you probably saw the ads before it was sold out.

Hope this clarifies the issue.

St***Nov 28,2019 AM 05:57

It is still being advertised for $489.99.

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So***

Goods  Nov 22,2019 AM 11:47

Will the Artist Display 22R Pro have another 30% sale during this XP-Pen Black Friday/Cyber event?

Official mallNov 22,2019 PM 14:13

Dear Solomon Smyth,

Thanks for writing to us.

Sorry, Please kindly note that the discounted price for our new launched Artist 22R Pro is limited for sales. Since the stocks were already sold out and we are not able to provide another 30% sales during this event.

Hope this can clarify the issue.

Please don't worry, we will resume sales at the original price on December 5. You can still purchase through our store before this time, the pre-sale product delivery date is December 5.

If you have other questions need answered, you are always welcomed to email us. We will do our best to assist you.

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