Ch***

Goods Jan 21,2021 PM 22:48

Hola, me gustaría saber si se hacen envíos hasta República Dominicana y de no ser asi cuando repondran este articulo en Amazon ya que al parecer esta agotado ahí, y también si el precio sigue siendo de 699,99 US$?

Official mallJan 22,2021 PM 16:05

Gracias por su consulta.
Puede comprar nuestros productos a República Dominicana en https://xp-pen.aliexpress.com/store/1910017?spm=a2g0o.store_home.1000001.12.28014cfaHQnCcp

I want to answer

Da***

Customer service Jan 01,2021 PM 18:11

hi there. My name is Daniel Caspian Octura. I bought your Artist Display 22R Pro last December 2019 and received the item on January 20, 2020. I used it regularly when I started working from home and it was working fine at first. However, it suddenly stopped working last month. The screen just turned black. When I turn it on, the light on the power would still show but the screen is just black as if there's no power. I tried connecting to another HDMI port, as well as using display port but still it's not working. The item was never dropped nor used abusively.
Could you please let me know how can I get a technical support here in Canada? Please advise me on what to do with it. Thank you very much.

Official mallJan 04,2021 PM 17:04

Thanks for writing to us.
For the issue of your item, could you please contact our tech support: service@xp-pen.com to express the problem of your product? They are willing to provide professional help.
We provide 18 months warranty for our products, which starts from the date of purchase and we are able to arrange a replacement unit if the problem of your item can't be fixed online.
We sincerely hope that we can remedy this issue and provide a satisfying shopping experience for you. Your understanding and cooperation are much appreciated.

I want to answer

Da***

Goods Aug 20,2020 PM 15:13

Does this come with a pre-installed screen protector/film? If so, is it easy to replace once it gets scratched up? My Wacom tablet is 3+ years old and after heavy and consistent use and changing my pen bibs when needed, it’s still accumulated scratches.

This will undoubtedly happen to this tablet, so I want to know if it’s easy to remove the stock film and replace it.

Official mallAug 20,2020 PM 15:28

Thanks for your inquiry.
Yes, our Artist series display comes with a pre-installed screen protector/film.
Our replacement protective film is easy to install.
If you have any other questions, please feel free to contact us.

I want to answer

Th***

Goods Aug 16,2020 AM 11:56

I am interested in the Artist 22R Pro, but can it work with a virtual machine. Specifically, I'm working on a macbook pro 16" with windows 10 running in a virtual machine using VMWare. The main program that the display will be used with is running on the virtual machine. Will drivers have to be installed on the Mac OS and the virtual machine.

Official mallAug 17,2020 PM 19:28

Thanks for writing to us.
Yes, our Artist 22R Pro supports Windows 10/8/7(32/64bit), Mac OS X 10.10 and higher. Compatible with popular digital art software such as Adobe, Photoshop, Illustrator, SAI, CDR, GIMP, Krita, Medibang, Fire Alpaca, Blender, 3D and more.
If you have any other question, please feel free to contact us.

I want to answer

Ro***

Delivery Jul 23,2020 PM 19:47

Can it be shipped to Canada?

Official mallJul 24,2020 PM 14:17

Thanks for your inquiry.
Yes, our Artist 22R pro can be shipped to Canada, you can purchase it at the link: https://www.storexppen.com/buy/artist-22r-pro.html
If you have any other question, please feel free to contact us.

I want to answer

Lo***

Delivery Jun 26,2020 AM 07:47

Are you able to ship this pen display to Canada once it is restocked?

Official mallJun 27,2020 PM 18:32

Thanks for your inquiry.
Yes, we can ship Artist 22R Pro to Canada once it restocked.
If you have any other question, please feel free to contact us.

I want to answer

Ev***

Goods Jun 25,2020 AM 04:15

Do you have an estimation of when the Artist 22r pro will be restocked?

I want to answer

Ke***

Customer service May 31,2020 AM 07:31

Do you know when the tablet will be back in stock? I can not find it for sale or in stock anywhere! I would love to have this tablet though one day!

Official mallJun 01,2020 PM 17:57

Thanks for your inquiry.
The Artist 22R Pro will be back in stock with limited quantities in mid-June.
If you require further assistance, please feel free to contact us.

I want to answer

Ru***

Goods May 27,2020 PM 14:20

do you know when the artist display 22R pro will be back in stock ?

Official mallMay 27,2020 PM 14:43

Thanks for your inquiry.
The Artist 22R Pro will be back in stock with limited quantities in mid-June.
If you require further assistance, please feel free to contact us.

I want to answer

Je***

Goods May 27,2020 AM 11:25

Do the usb ports on the backside of this tablet work for power sources as well? I am trying to charge things using the usb and it is not working.

Official mallMay 27,2020 PM 12:14

Thanks for your inquiry.
Please note that the voltage of the USB port is insufficient to support the power supply. It comes with a power adapter.
Hope this clarifies the issue.
If you have any other question, please feel free to contact us.

I want to answer

Je***

Goods May 27,2020 AM 11:24

Can I use this tablet display as a monitor as well? For example, hook up an hdmi for my nintendo switch to display the screen on this tablet.

Official mallMay 27,2020 AM 11:58

Thanks for your inquiry.
Yes, our Artist Display 22R Pro can be used as a second monitor.
For more details, you can refer to the link: https://www.xp-pen.com/faq-0-32.html
If you have any other question, please feel free to contact us.

I want to answer

Ro***

Delivery May 27,2020 AM 06:55

When will you be able to ship to Canada? Can you send me a email when it will be possible? My email is blickaxe2014@hotmail.com

Official mallMay 27,2020 AM 09:35

Okay, we will send you a notification email once we can ship to Canada again.
Thank you so much for your patience.
If you have other questions, please feel free to contact us.

I want to answer

Ro***

Goods May 26,2020 AM 11:35

will this product be in stock again soon?

Official mallMay 26,2020 AM 11:40

Thanks for your inquiry.
The Artist 22R Pro will be back in limited quantities in mid-June.
If you require further assistance, please feel free to contact us.

I want to answer

Na***

Customer service May 23,2020 PM 12:30

When the xp-pen 22R Pro is in stock send an e-mail to i.natacuna@gmail.com

Official mallMay 23,2020 PM 16:36

Ok. We will send you a notification email once the Artist 22R Pro back in stock.
If you have other questions, please feel free to contact us.

I want to answer