Fr***

Goods  Nov 28,2019 PM 23:42

Can it be rotated for the left handed to use it with the Red dial on the right side of the screen? I am assuming yes but just want to make sure.

Official mallNov 29,2019 PM 16:13

Hi Frederic,


Yes you can rotate screen180 degree in the sitting of driver, and you can also customize other express keys to make it more comfortable for left handed.
Hope you enjoy XP-PEN product.

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Al***

Goods  Nov 28,2019 AM 06:04

What’s the difference between the 15.6 pro holiday edition and the 15.6 pro?

Official mallNov 28,2019 PM 21:25

Thanks for your inquiry.

The XP-Pen Artist 15.6 Pro Holiday version comes wrapped in a specially-designed package. It also comes packed with special accessories, including a customized calendar, phone stand, enamel pin, greeting card, cleaning cloth.

And the 15.6 Pro Holiday Edition with XP-Pen’s Mascot Fenix printed on the Red Dial’s surface, featuring an atmosphere of festivity and creativity.

The Artist 15.6 Pro Holiday version is limited for sales, while stocks last. Hurry up, don't let the precious opportunity slippy away!

If you need further assistance, please feel free to contact us. We are always happy to help you.

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Mi***

Delivery  Nov 27,2019 AM 06:19

Do you deliver to Poland? How much does it cost?

Official mallNov 27,2019 PM 17:00

Dear Miriam Sinn,

Thanks for your inquiry.

You can purchase our product to Poland at the link: https://xp-pen.aliexpress.com/store/1910017

Hope this helps.


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Li***

Customer service  Nov 27,2019 AM 04:51

Hello, I'm planning on buying this soon, may I know till when the 299$ offer ends?
Can you specify a certain date?

La***Nov 27,2019 AM 11:20

I believe Dec 5th, though I think the holiday editions supply is limited :)

Official mallNov 27,2019 PM 16:35

Thanks for inquriry.


Our Black Friday sales will end on Dec.5th.

Hope this answers your question.

If you have further questions, please feel free to contact us. We are always happy to help our dear customers.

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Ra***

Delivery  Nov 26,2019 PM 19:51

Is it possible to get it in Spain?

Official mallNov 26,2019 PM 21:42

Thanks for your inquiry.

Yes, you can purchase our product to Spain at the link:

https://www.storexppen.es/?channel=website

Hope this helps.

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Ly***

Delivery  Nov 24,2019 AM 10:42

Hello, I ordered this on November 19th, and still haven't recieved a tracking number. My account uses the same email that I ordered with, but when I ordered the tablet I did not register as a user beforehand. Will that affect my purchase?

Official mallNov 25,2019 PM 20:38

Dear Lyrra Matira,

Thanks for your patience.
Here is your tracking info: https://t.17track.net/en#nums=YT1932521266050228
The tracking info shows the progress of the shipment as the package is scanned in each processing facility. You can stay tuned to this tracking link for the latest updates.
We sincerely hope that your package is delivered soon.
And kindly let us your account email address so the we can link your order to your account.
If you have any other questions, please feel free to contact us. We are always happy to help our dear customers.

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Ar***

Goods  Nov 23,2019 AM 08:55

how long is the all in one cable and can I use a different extension cable if the one included is too short?

Official mallNov 23,2019 PM 15:59

Dear Arturo Villa,

Thanks for your inquiry.

The length of 3in1 cable is 4.92ft. You can use a extension cable but it must be used together with its own 3in1cable.

Hope this answers your question.

If you have other questions need answered, you are always welcomed to email us. We will do our best to assist you.

Ar***Nov 25,2019 AM 05:17

Thanks for the reply but I have one more question. If and HDMI extension cable were to be used to connect the all in one cable and the pc together would that also work well?

Official mallNov 25,2019 PM 20:53

Thanks for inquiry.

The HDMI extension cable can't to be used to connect the all in one cable for work.

Hope this answers your question.

If you have other questions need answered, you are always welcomed to email us. We will do our best to assist you.

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Ra***

Customer service  Nov 22,2019 PM 22:34

I’ve made a payment on the 21 for this product I saw that the they took money from my account as expected but when I got up today I saw that I got my money back and the history of the transaction was gone. I went to email and saw the order like to view the order it’s say that it was paid for and is being delivered. What is going on?

Official mallNov 23,2019 PM 15:30

Dear Ramon Morrison,

Thanks for wiritng to us.

Please kindly note that your order# WEBUS-1911220856129578: Artist 15.6 Pro Holiday Edition already went through. And your placed an another order#WEBUS-1911230450209775 for the same item.

Could you please let us know if you misplace order#WEBUS-1911230450209775? Our shipping team were able to stop your order#WEBUS-1911230450209775 from being shipped.

Kindly let us know if you want to change your order. We are looking forward to your reply.

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Ri***

Goods  Nov 17,2019 AM 08:54

The first picture of the product shows that the initial price of it was $429.99 but the listing is showing that it is $329.99 instead. When you cut away $329.99 to $299.99, you don't save 30% like the picture tries to advertise but rather 10% instead. What up with this? Will you guys eventually fix the incorrect advertising for the product?

Official mallNov 18,2019 PM 20:47

Dear Richard LaPalme,

Please kindly note that our Artist 15.6 Pro Holiday version is indeed $429.99 cut down to the $299.99.

Sorry, but we are not sure the incorrect adverstising you referring to. Could you please send us a screenshot to clarify?

We are looking forward to your reply.

Best regards,
XP-PEN

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Ja***

Payment  Nov 15,2019 AM 08:24

Hi, Is there the same offer in Amazon? or will there be?

Official mallNov 15,2019 PM 19:30

Dear Jackson Peter,

Thanks for your inquiry.

Please kindly note that different stores have different discount policy. Please stay tuned to our store for the latest discount info.

If you need further assistance, you are welcomed to contact us again, and we will do our best to help you.

Ri***Nov 17,2019 AM 09:00

Amazon does not currently offer the same deals. The most you can save, at this current point in time, is $45 from the initial price via a built-in free coupon.

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Sh***

Goods  Nov 14,2019 PM 19:30

Hi, is there a case available for the XP-PEN Artist Pro 15.6?

Official mallNov 15,2019 PM 17:07

Dear Shannon Falcone,

Thanks for writing to us.

Sorry, but our protective case is only available for Artist 12 Pro at the moment.

Hope this answers your question.

Sh***Nov 18,2019 AM 04:57

Thank you! I hope you will add a case for the 15 in the near future!

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Da***

Delivery  Nov 06,2019 PM 23:37

Goodevening, The shipping address have been wronged in the reciept. I believe this could affect my order. Is there a way to fix the address before it arrives?

Official mallNov 07,2019 AM 11:33

Hi Daniel Bruza,


Thank you for writing to us about your request to change the shipping address. 


Don't worry, our colleagues will contact you by liangbo@xp-pen.com.


If you have any other questions, please feel free to contact us.

Have a nice day : )

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Er***

Goods  Nov 04,2019 AM 07:32

Why is the holiday version cheaper than the original?

Official mallNov 04,2019 AM 11:29

Dear Eren Daegmorgan,

Thanks for your inquiry.

During the Halloween activities, the Artist 15.6 Pro Holiday version is now for promotions.

The price will be restored to the original price $429.99 after the event end.

Hope it clarifies the issues.

Best regards,

XP-PEN Customer Service Team

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Ma***

Goods  Nov 02,2019 PM 19:51

How long will this one be available? Like when does the sale of this version (and price) end?

Official mallNov 04,2019 AM 10:43

Dear Mary Nicole Dawn Mabitad,

Thanks for your inquiry.

The Artist 15.6 Pro Holiday version is limited for sales, while stocks last. Hurry up, don't let the precious opportunity slippy away!

If you need further assistance, please feel free to contact us. We are always happy to help you.

Best regards,

XP-PEN Customer Service Team

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Jo***

Customer service  Nov 01,2019 PM 22:56

I accidently pressed yes on received when it has just started being delievered to me, is that going to affect me in someway?

Official mallNov 02,2019 AM 10:54

Dear Josue Benavides,

Thanks for your inquiry.
Please rest assured, we have shipped your package to the courier and it will not affect the package delivery.
We sincerely hope that your package gets delivered soon. Your patience and understanding will be much appreciated.
If you need further assistance, please feel free to let us know.We are always happy to help our dear customers.

Best regards,
XP-PEN Customer Service Team

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