Da***

Goods Jun 06,2020 AM 05:36

Hello, I wanted to know if this discount is still going on at this time or how long the Holidays edition lasts ...

Official mallJun 06,2020 PM 21:03

Thanks for your inquiry.
Please note that there is only one Artist 15.6pro Holiday Edition is reserved for one customer.
If you have any other questions, please feel free to contact us.

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As***

Delivery Dec 23,2019 AM 09:18

I ordered this tablet about six days ago and I have yet to receive a tracking number or my order. I even emailed the company. I would really appreciate a response.

Official mallDec 24,2019 PM 17:57

Thanks for your inquiry.
Please allow our service team within 24hrs to reply you.
Thank you so much for your patience.

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Ke***

Goods Dec 22,2019 AM 01:03

Why when I try to open "Pentablet" on my desktop it says it cannot detect a tablet but my tablet is plugged in and working? How do I fix this?

Official mallDec 24,2019 PM 17:49

Dear Kenneth,

We're sorry to hear that you are having some trouble with our products. We would like to help you solve it.
You might have encountered the problem of using the product. The problem you encountered might be caused by other reasons, since sometimes the issues actually could be resolved easier than you thought, we would be much appreciated if you could give us a chance to help you to solve the problems you encountered. XP-PEN Technical support is more helpful, please trust us.

Could you please contact our tech support: service@xp-pen.com to express the problem of your product? They will provide professional help.
Thanks for your cooperation and understanding.
If you have any other questions, you are always welcomed to contact us.

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To***

Goods Dec 14,2019 AM 05:49

I am seriously considering purchasing an artist tablet but I do have a question first. I read in a previous email that you must have a computer for the tablet to work. Can you clarify this. Does the tablet do nothing at all unless it is hooked up to a computer? Or is it more like I can use the tablet but I can't save or print from it, I need a computer for that? I assume I need the computer to add software to the tablet, that sort of thing. But can I take the tablet without a computer to my local coffee shop and use it? Or must it always be attached to a computer?
Thank you for your response.

Official mallDec 14,2019 PM 18:11

Hi Tom,

Thanks for asking.

Our tablet and displays are the input devices for computer. So all of them need to be connect with computer to use.

I hope this can answer your question.

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Ro***

Goods Dec 13,2019 AM 02:19

Almost every third party that sells your Artist 15.6 product lists it as compatible with Mac OS 10.8 or later. Your site states Mac OS 10.10 or later. This difference is critical for me as I am running Mac OS 10.8. Please let me know if I can buy the Artist 15.6 and be confident that it will work with my iMac running OS 10.8.

Thanks

Official mallDec 13,2019 PM 18:34

Thanks for your inquiry.
The Artist 15.6 can work with Mac OS 10.8. However, the old version driver will not be shown on our official site.
You need to email us at service@xp-pen.com to get a old version driver of Mac OS 10.8.
Hope this answers your question.
If you need further assistance, you are welcome to email us again, and we will do our best to help you.

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Ro***

Goods Dec 13,2019 AM 01:48

Hello. I am currently using Adobe CS4 (circa 2009) on my Mac. Your site states a generic compatibility with Adobe software, but I would like to know if the Artist 15.6 is compatible specifically with this older version of Adobe Creative Suites.

Thank you!

Official mallDec 13,2019 PM 17:44

Thanks for your inquiry.
Sorry, but the Artist 15.6pro can't work with Adobe CS4 (circa 2009) due to the verison is too old.
Hope this clarifies the issue.
If you need further assistance, you are welcomed to contact us again, and we will do our best to help you.

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Oc***

Delivery Dec 12,2019 PM 22:22

Ok, so I've asked a question and instead of answering me you delete it, it's outrageous!!! I've purchased this item 12 days ago and I still don't know where is it and when is it going to arrive! I will definitevely apply for a refund, NOT RECOMMENDED

Official mallDec 13,2019 PM 17:34

Thanks for your inquiry.
Please kindly note that our relevant staff already sent you the order tracking status. Please kindly check your email.
Thanks for your understanding.
If you need further assistance, please feel free to contact us. We are always happy to help you.

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仁祥***

Goods Dec 11,2019 PM 21:51

請問你們有運到台灣嗎?

Official mallDec 12,2019 PM 14:04

您好，感谢您的咨询
我们可以配送到台湾，您可以先下订单，然后选择一个我们可以发送的目的地。然后输入正确的中文台湾地址。
下单成功后，请尽快向我们发送您的订单号和您的个人身份证号码到我们的邮箱：lirujing@xp-pen.com 或者 shop@xp-pen.com。然后我们会及时为您安排发货。
感谢您的理解。

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Oc***

Delivery Dec 08,2019 AM 11:30

Hello, I ordered this on November 30th, and still haven't recieved a tracking number. I shipped to Canada, but according to the site it has't even left the waarehouse... What is the estimate time of arrival? Thanks in advance.
Octavio Sebastian

Se***Dec 09,2019 PM 15:07

Hi there I have ordered this holiday bundle as well on November 29, WEBUS-1911300110523538. I have not received any tracking info. Can you please advise when I can expect to receive this product. It is a Christmas gift and I am hoping to receive it by then. Thank you!

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Ly***

Goods Dec 05,2019 AM 00:29

Does this product work with an Apple laptop?

Official mallDec 05,2019 PM 17:37

Thanks for your inquiry.
Our artist series products compatible with Windows® 10/8/7(32/64bit), Mac OS X® version 10.10 or later, and major graphics software such as Photoshop®, Painter®, Illustrator®, Clip Studio®, and many more.
If you have further question, please let us know. We will try our best to help you.

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Ma***

Goods Dec 02,2019 AM 11:42

Will the graphics Tablet (Artist 15.6Pro Holiday Edition) work only with a computer attached to it? I was hoping that I would be able to take it with me o the go and draw with it anywhere without having to plug it into my desktop at home. I also have an HP tower ut a Dell desktop. Will the tablet still work with the setup I have and be able to use Paint Tool Sai with it?

Official mallDec 03,2019 AM 11:06

Thanks for your inquiry.
Our Artist 15.6Pro Holiday Edition need to connected to PC to work. It's not a standalone product.
Yes, it can work with Paint Tool Sai.
Hope this helps.
If you have any other questions, you are always welcome to ask us. We are always happy to offer you our assistance.

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Re***

Delivery Dec 02,2019 AM 04:24

About how long will it take for the product to arrive?

Official mallDec 03,2019 AM 10:36

Thanks for your inquiry.
It depends on the destination, our shipping time to the US ranges from 3-9days.
If you have any other questions, please feel free to contact us.

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Ni***

Goods Dec 01,2019 AM 10:55

I was wondering if the display for this tablet just mirrors your computer screen, or if you can change a setting where the art program shows on the tablet display and reference could be displayed on the computer screen? Basically, can it work as a second screen?

Official mallDec 02,2019 PM 23:29

Thanks for your inquiry.
Yes, our artist series products can work as a second screen.
If you have any other questions, please feel free to contact us.

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Ja***

Delivery Dec 01,2019 AM 10:44

Do you have a local distributor in the Philippines?

Official mallDec 02,2019 PM 23:19

Thanks for your inquiry.

Sorry, but we don't have a local distributor in the Philippines

If you have any other questions, please feel free to contact us.

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