Li***

Goods Dec 01,2019 PM 22:20

Smart Notepad
1) "Regarding the problem you have mentioned with no memory when writing offline, please be noted that the noteplus provides stores up to 50 pages of offline notes, you can transfer the offline notes when you reconnecting the Bluetooth via clicking the button in the upper right button" : This answer was from above Q & A.
Does it mean we can sketch without connecting to smartphone app and then later connect & transfer sketches to smartphone app ?
2) "Please kindly note that you must use the original pen comes with the notepad and it will be working perfectly with any A5 sized paper" : This answer was from above Q & A.
Does it mean any type of A5 paper & any weight of A5 paper can work with Smart Notepad's pen ? So after using up Smart Notepad's 50 papers, we will replace them with new common A5 papers,right ?
3) Pen battery-free stylus : is it a kind of pen with ink ? If yes, we need to buy refill black ink from retail shops, right ?
Has XPPEN produced ink in colors ?

Official mallDec 03,2019 AM 10:55

Thanks for your inquiry.
Below are the answers for your questions.
1)Yes, It’s battery can last up to 50 days in standby mode and with built-in high-capacity offline storage, it stores up to 50 pages of offline notes, allowing you to easily record your inspirations whenever and wherever you are.
2) Yes, XP-Pen Note Plus is compatible with general A5 size note, allowing you write and realize data transmission with ordinary paper that can be easily replaced at any time, helping you write, record, and create quickly and conveniently.
3) With the passive electromagnetic induction technology, you can write and transmit directly using the battery-free stylus, no charging or pairing is ever required. When the stylus out of ink. You can purchase a repalcement nibs at our store and here is the link: https://www.storexppen.com/buy/101.html
Hope it helpful to you.
If you have any other questions, please feel free to contact us. We are always happy to help you.

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An***

Goods Nov 28,2019 PM 17:17

Hi, the Android app for note plus has some issues wheb used with Nokia 5.1 plus smartphone
May be it needs optimization for Nokia smartphones in general or at least in case of above mentioned model.
Because when the app is opened, the blank sheet color is unchangingly black. It remains the same in case of choosing any of the available backgrounds .. this needs some fine tuning...

Another question:
Could it be possible to have PDF extension available to save note pages for this app in future?

Thx

Official mallNov 29,2019 PM 21:36

Dear Aniket Limaye,

Thanks for writing to us.

We have read your review carefully. In XP-PEN, we care about the customer's experience in the use of our product, and we really want to help you do something to erase your concerns on using our product.

We have reported your situation to our technical team, and our technical colleagues will try to restore your problems and make improvements in the App. Please rest assured that we will keep updates the App continually.

Don't worry, if you have any using problem, please feel free to contact our tech support: service@xp-pen.com, they will provide professional help.

Best regards,

XP-PEN

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An***

Goods Nov 13,2019 AM 10:29

Can you please update on pen refill replacement frequency for text writing purpose ?
Approximately how many English alphabets (without any sketch or drawings) be written using a single refill ?

Official mallNov 13,2019 PM 17:03

Dear Aniket Limaye,

Thanks for your inquiry.

The Note Plus Pen refills are coming soon. Each refill can be written approximately 65600 ft.(20,000 meters).

Hope this answers your questions.

If you have any other questions, please feel free to contact us.

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Zh***

Goods Nov 08,2019 PM 18:58

Respected,
as I live in Greece and Republic of North Macedonia (domicile country), as well because I see that you don't deliver the goods to these countries, may I ask you if your have an distributor for these countries? I owe XP-Pen Note+, and I need some accessories available from your company. Thank you for your cooperation

Official mallNov 11,2019 PM 16:35

Dear Zhupan Martinovski,

We can to ship to Republic of North Macedonia, and you can purchase our products at the link: https://www.storexppen.co.uk/?channel=website

Hope this can help.

If you need further assistance, please feel free to contact us. We are always happy to help you.

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Wi***

Goods Nov 04,2019 PM 14:21

When will the pen, pen refills, and charger be available in the E-store?

Official mallNov 04,2019 PM 16:04

Dear Willie Fry Jr,

Thanks for your inquiry.

Then pen and pen refills of the NotePlus will be launched within 2 weeks.

If you have any other questions, please feel free to contact us.

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Ak***

Goods Nov 01,2019 PM 18:47

It won't allow me give it a proper review considering I bought it outside of my account by accident. So I'm putting it here where people can see it.
4.5/5 stars.
This product is absolutely amazing. I have used it almost every day since I received it. I am using it for school as well as my own drawing. The app has some bugs that need to be fix but this isn't an issue considering the app is new and I'm sure the team is improving it everyday. The part I appreciate most is how I can have different "journals" in the app. So I am able to use the next page in the physical journal and then organize the digital version. The product works amazingly and it great with any notebook that fits in it. Immediately I put the notebook it came with aside and put in my own and had absolutely no issues. The battery life DOES last as well as it says. The storing works great. Just pushing the button changes it to a brand new page. The merge feature on the app is also great. It allows you to combine to pages if you accidentally did them separately.
Now to the issues I find with the product, well, I don't really have any issues. They are more preferences.
It would be nice if the note had something to buckle it closed. I've noticed after a whole of having the notebook inside open for a while, the light pages and cover are strong enough to push the note open and connecting to my phone if I'm on the app. This isn't a big issue.
Also, when drawing, it looks very smooth (of course) on the paper. Though, when it's digital, sometimes the lines are very shaky. Shading in does NOT work at all. If you are looking to shade a large area for it to be digital, I highly suggest doing that last in a separate app. It does not turn out well.

Overall, this product is truly amazing. I am highly satisfied with it. I would love to give it 5 stars but I do hope there will be more improvements to it to make the product much more perfect than it is now, and of course improving the app and it's minor bugs.

Official mallNov 04,2019 PM 12:05

Dear Akira Cat,

Thanks for your review.

We have read your review carefully. In XP-PEN, we care about the customer's experience in the use of our product, and we strive to provide even better products and services, and your opinion can bring us here.

We value your suggestions a lot and please rest assured that we will keep updates the APP continually.

Don't worry, if you have any using problem, please feel free to contact our tech support: service@xp-pen.com, they will provide professional help.

Best regards,

XP-PEN Customer Service Team

I want to answer

BB***

Goods Oct 31,2019 PM 17:43

Hi,
Can I use any A5 sized paper, or must it be the paper that comes with the notepad?

Official mallNov 01,2019 PM 17:32

Dear BB Jon,

Thanks for your inquiry.
Please kindly note that you must use the original pen comes with the notepad and it will be working perfectly with any A5 sized paper.
Hope this helps you. Please feel free to let us know if you have other questions, we are always happy to help you.

I want to answer

Ak***

Goods Oct 25,2019 AM 05:21

Is it possible to buy a second charger, second pen, and pen refills? If so, where could I purchase these items? Thank you.

Official mallOct 26,2019 PM 18:21

Dear Akira Cat,

Yes, you can.

We will sell the pen, and pen refills in the Estore later.

Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

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Ka***

Goods Oct 01,2019 AM 00:31

Is this similar to Wacom Bamboo Spark/Folio?
What are the page sizes available apart from A5?
Based on the image, I guess its similar to Bamboo Spark - so how many refills would you give along with this?
Will you ship it to India for free?

Official mallOct 16,2019 PM 15:11

Dear Karthikeyan Balasubramanian,

Thank you for your interest in our XP-Pen products.

Yes, and this product is a combination of Sketch, synchronize, store, share.

Sorry, we only have one A5 Size Notebook attached.

In addition to the accompanying pen, we will give you an extra refill.

Sorry, we don't ship to India because of customs reasons and logistics reasons. But we have a distributor in India, here is the link: http://xp-pen.co.in/

Thank you so much for your understanding.

Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

I want to answer

AN***

Goods Oct 01,2019 AM 00:10

Are pages erasable like Rocketbook? What about pen does it have ink or is it like digital pen with no ink?

Official mallOct 16,2019 PM 14:53

Dear ANU SINGH,

Thank you for your interest in our XP-Pen products.

Sorry, Note Plus does not have an erase function. This product simulates real paper to work.

And there is ink in the pen.

Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

I want to answer

Ak***

Goods Sep 30,2019 PM 21:50

How do the pages work? Do they erase if you no longer need that page anymore or do you need to buy new paper for it when using all the pages?

Also, does the pen have an erase function?

I want to answer