La***

Customer service Jan 06,2020 AM 11:01

Just a question. I was wondering what drawing program is being used in your recent advertisements. Looking for new drawing software to use with my tablet.

Official mallJan 06,2020 PM 20:15

Thanks for your inquiry.
We using some popular digital art software such as Adobe® Photoshop®, Illustrator®, SAI®, CDR®, GIMP®, Krita®, Medibang® Fire Alpaca®, Blender® 3D and more in the advertisements.
Hope this helpful to you.

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Ma***

Goods Jan 03,2020 PM 22:33

I got this tablet for Christmas and was so excited! But when I used Krita (My drawing program) It was not drawing where I put the stylus! Can you please help?

Official mallJan 06,2020 PM 20:03

Thanks for your inquiry.
Could you please contact our tech support: service@xp-pen.com to express the problem of your product? They are willing to provide professional help.
Thanks for your cooperation and understanding.

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La***

Goods Jan 02,2020 AM 10:42

Does the 12 Pro work with Procreate?

Official mallJan 02,2020 PM 15:36

Thanks for your inquiry.
Sorry, but the Artist 12 Pro can't work with Procreate.
Hope this clarifies the issue.
If you need further assistance, please feel free to contact us. We are always happy to help you.

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Jo***

Delivery Jan 02,2020 AM 09:09

I just recently purchased this tablet yesterday and I've been waiting for it to ship. Reading reviews, it looks like it could take up to two or so weeks. So, what would be the latest It would ship, worst case scenario.

Official mallJan 02,2020 PM 15:34

Thanks for your inquiry.
We usually need 48-72 hours to process the order. The shipping time is about 3-9 days. You can check the order status in your XP-PEN account and we will also send you an email notification. The tracking info usually appears within 2 days after the package shipped.
Hope this helpful to you.

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Ro***

Customer service Jan 02,2020 AM 00:13

Does this work with any laptop?

Official mallJan 02,2020 PM 15:30

Thanks for your inquiry.
The Artist 12 pro supports Windows® 10/8/7(32/64bit), Mac OS X® 10.10 and higher. Compatible with popular digital art software such as Adobe® Photoshop®, Illustrator®, SAI®, CDR®, GIMP®, Krita®, Medibang® Fire Alpaca®, Blender® 3D and more.
Hope this helpful to you.

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Ca***

Delivery Jan 01,2020 AM 05:47

I paid for my product 10 days ago & still have received no information whatsoever... no tracking number or even at least a date of when it gets here. Even shipping policy states "All orders are subject to a one to four day processing period before shipping"

Its been 10 days already... with no information or updates of any kind. This is ridiculous. I would have chosen any other tablet over this if it meant I could get work done. Now im losing time & money for no real reason other than my poor decision of choosing XPPEN.

Official mallJan 02,2020 PM 15:20

Thanks for your inquiry.
Please kindly note that once we get the tracking info of each package from the courier, a tracking email will auto send to your email. please also check your junk mails. If you still can't find it, please email us with your order number to lirujing@xp-pen.com or shop@xp-pen.com to check your order status.They will get back to you asap. Thanks for your understanding.
If you need further assistance, please feel free to contact us. We are always happy to help you.

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Ji***

Customer service Dec 31,2019 AM 03:53

I have got one for Christmas, and it's really nice so far!

There is just one problem however;
The program I use ( Clip Studio Paint pro ) Acts strangely when I try and use my tablet.

No matter where the pen is, ( Not counting changing the brush size/color, ECT ) the actual cursor is off by around an inch ( more leaning twords the bottom right of the screen. ) while on the canvas. I don't find this problem when using the generic painting program ( Paint 3D )that comes with Windows 10. Is there any way to fix this?

Official mallDec 31,2019 PM 19:34

Thanks for your inquiry.

You might have encountered the problem of using the product. The problem you encountered might be caused by other reasons, since sometimes the issues actually could be resolved easier than you thought, we would be much appreciated if you could give us a chance to help you to solve the problems you encountered. XP-PEN Technical support is more helpful, please trust us.

Could you please contact our tech support: service@xp-pen.com to express the problem of your product? They are willing to provide professional help.
Thank you for your understanding.

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美華***

Payment Dec 26,2019 AM 01:32

有貨到付款服務嗎?

Official mallDec 26,2019 PM 20:31

您好，感谢您的咨询
我们暂不支持貨到付款服務。
感谢您的理解。

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美華***

Delivery Dec 26,2019 AM 01:32

台灣台北大約下單後幾天會到貨呢?

Official mallDec 26,2019 PM 20:28

您好，感谢您的咨询
我们可以配送到台湾，运输时间为7-12天，您可以先下订单，然后选择一个我们可以发送的目的地。然后输入正确的中文台湾地址。
下单成功后，请尽快向我们发送您的订单号和您的个人身份证号码到我们的邮箱：lirujing@xp-pen.com 或者 shop@xp-pen.com。然后我们会及时为您安排发货。
感谢您的理解。

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美華***

Customer service Dec 26,2019 AM 01:30

台灣地區保固問題要找誰呢?台北地區?

Official mallDec 26,2019 PM 20:30

您好，感谢您的咨询
台湾地区的保修政策为，如果产品有问题可以退货到我们的中国仓库，我们提供免费的退货换新服务。
希望这对您有所帮助！

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Br***

Goods Dec 22,2019 AM 06:24

After some weeks of use, the pen is clicking while hovering - meaning its drawing when the pen is not touching the screen. I have tried changing the pen nib and reinstalling the driver but nothing seems to be working.

Official mallDec 24,2019 PM 17:50

Dear Bruno,

We're sorry to hear that you are having some trouble with our products. We would like to help you solve it.
You might have encountered the problem of using the product. The problem you encountered might be caused by other reasons, since sometimes the issues actually could be resolved easier than you thought, we would be much appreciated if you could give us a chance to help you to solve the problems you encountered. XP-PEN Technical support is more helpful, please trust us.

Could you please contact our tech support: service@xp-pen.com to express the problem of your product? They will provide professional help.
Thanks for your cooperation and understanding.
If you have any other questions, you are always welcomed to contact us.

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Co***

Delivery Dec 14,2019 PM 21:32

I ordered the Artist 12 Pro on December 11th. When will it be delivered?

Official mallDec 16,2019 PM 16:33

Thanks for your inquiry.
To protect your personal privacy, please email us with your order number to lirujing@xp-pen.com or shop@xp-pen.com to check your order status.They will get back to you asap. Thanks for your understanding.
If you need further assistance, please feel free to contact us. We are always happy to help you.

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iz***

Customer service Dec 13,2019 AM 05:17

Question does this need to be hooked up to a PC to run? Also can it connect to a phone(google pixel 3a)

iz***Dec 13,2019 AM 05:18

Srry accidentally posted here instead of customer service

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Le***

Delivery Dec 11,2019 AM 08:35

Why have I not heard anything about my order shipping, this is a Christmas present and I am now worried i will not get it in time and by my payment info It seems it will be coming from outside of the US which concerns me even more

Official mallDec 11,2019 PM 19:10

Thanks for your inquiry.
To protect your personal privacy, please email us with your order number to lirujing@xp-pen.com or shop@xp-pen.com to check your order status.They will get back to you asap. Thanks for your understanding.
If you need further assistance, please feel free to contact us. We are always happy to help you.

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