Ra***

Customer service  Nov 27,2019 PM 22:38

hi, just bought xp pen artist 12 a while ago, paid through paypal, i'm from the philippines. the price was $175, plus the shipping fee of $25, will that be all, will there be no more extra charges when it arrives here in the philippines?

le***Nov 28,2019 AM 09:03

yes, there will be no more fees

Official mallNov 28,2019 PM 17:23

Thank you for writing to us about your inquiry.


Your concern about any extra expense for this item is understandable. We have done what we can to minimize the chance of such expense for our customers, therefore we have had very few cases of extra fee being charged in the past. Please rest assured.


Hope this answers your question for you.


If you have other questions need to be answered, you are always welcomed to email us. We will do our best to assist you.

Ra***Nov 29,2019 AM 11:24

for how many days you got yours?

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Sh***

Goods  Nov 26,2019 PM 22:03

My daughter wants a tablet for Christmas so I am trying to research how they work. Does the drawing appear on the pad or just on the computer screen? This won't get used until after Christmas which your 30 day return window will be gone. How long is this sale going?

le***Nov 27,2019 AM 10:57

This tablet is onscreen, you can physically see it, the deadline for the event is until the 5 of december

Am***Nov 27,2019 PM 12:20

It says they offer an extended christmas return policy until jan 31st if purchased Dec 1

Official mallNov 27,2019 PM 16:33

Thanks for inquiry.

Star&Deco series are graphic tablets, you draw on the tablet and you need to look up the computer to see what you draw.

Artist series is graphic display, you could draw on the display directly, and do not need to look up the computer.

Our black friday sales will end on Dec.5th

We offer a deferred return policy for Christmas orders from December 1st to December 31st.

For example, if your order was delivered between December 1st and December 31st.2019, you can return it before Jan.31th.2020.

If you have further questions, please feel free to contact us. We are always happy to help you.

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Em***

Customer service  Nov 26,2019 AM 09:29

How long does it take for shipping to take place, I live in the United States.

Official mallNov 26,2019 PM 21:54

Thanks for inquiry.

Our shipping time to the US ranges from 3-9 days.

Hope this answers your question.

If you have any other questions, please feel free to contact us.

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Da***

Customer service  Nov 26,2019 AM 08:06

Hi, I'm super interested in the tablet, especially at the discounted price, wondering what your return policy is like just in case I have any major issues with it?

Official mallNov 26,2019 PM 21:46

Thanks for your inquiry.

We can accept a return request within 30 days after the customer receives the product.

For more details, please refer to the link:

https://www.storexppen.com/article/9.html

Hope this helps.

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le***

Delivery  Nov 26,2019 AM 06:31

how long does it usually take for it to get here? I live in greeley colorado.

Official mallNov 26,2019 PM 21:48

Thanks for inquiry.

Our shipping time to the US ranges from 3-9 days.

Hope this answers your question.

If you have any other questions, please feel free to contact us.

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Ju***

Delivery  Nov 26,2019 AM 06:21

I would like to buy Artist Display 12 Pro, but I would like to know if the package you send is with UPS or I have to look for it directly in the mail, and the mailbox that I have the package does not fit. Because I'm almost never at home to pick it up, and I don't want to lose it either.

Oh, and by the way, I have a MacBook Air 2017. Do I necessarily need an HDMI to USB cable to connect the tablet to the laptop? Or is it enough with the USB cables that the tablet brings?

Official mallNov 26,2019 PM 22:02

Dear Juliana Torres,

Thanks for your inquiry.

We cooperate with DHL, USPS, UPS and Fedex. Usually the parcel will be shipped by USPS.

The Artist Display 12 Pro comes with 3in1 cable and if you don't have extra HDMI port, you need to purchase an additional HDMI to USB adapter.

Hope this answers your question.

If you have any other questions, please feel free to contact us.

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Co***

Goods  Nov 24,2019 PM 12:20

I have the same question can you draw without a lap top or computer with any of the tablets ?

le***Nov 25,2019 AM 02:50

No, you will need to buy a tablet that has a fully loaded software system in it this is not one of those. If you want to buy a loaded software drawing tablet those go for about 1k.

Official mallNov 25,2019 PM 20:59

Thanks for inquiry.
Our artist 12 pro must be connected to the PC to work. Hope this answers your question.
If you have any other questions, please feel free to contact us.

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Ba***

Goods  Nov 24,2019 AM 02:43

I have not bought the tablet yet, but am very interested. Does the performance of my PC effect the performance of the tablet? I've seen just a couple reviews that there can be some lag depending on how hi-res an image is. I have a very high-end computer with a dedicated gpu so I'm just wondering if the tablet can benefit from that. I have looked everywhere online for an answer to this to no avail. I do digital painting on photoshop CS6.

Official mallNov 25,2019 PM 20:42

Dear Barrin B

Thanks for your inquiry.

The performance of my PC will slightly effect the performance of the tablet. And a high-end computer did can improve the performance of tablet.

Hope this answers your questions.

If you have any other questions, please feel free to contact us. We are always happy to help our dear customers.

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Pr***

Customer service  Nov 24,2019 AM 02:26

i have a question can u still draw without a laptop/computer cause i dont have a computer or a laptop

le***Nov 25,2019 AM 02:50

No, you will need to buy a tablet that has a fully loaded software system in it this is not one of those. If you want to buy a loaded software drawing tablet those go for about 1k.

Official mallNov 25,2019 PM 20:28

Thanks for inquiry.

Our artist 12 pro must be connected to the PC to work. Hope this answers your question.

If you have any other questions, please feel free to contact us.

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Sa***

Delivery  Nov 23,2019 AM 03:38

I want this product to be shipped in Taiwan. If not possible then suggest me an alternative to buy this product in Taiwan at Black Friday sale price

Official mallNov 23,2019 PM 15:46

Dear Sanil Gaonkar,

Thanks for your inquiry.

We can ship to Taiwan. You can choose the destination we can send and enter the shipping address in Chinese. After the payment is completed, please send us your order number and your personal ID number to shop@xp-pen.com.

Then we will arrange the shipment to Taiwan.

Hope this helps.



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Al***

Goods  Nov 21,2019 AM 07:36

I am thinking about buying this tablet for my son for Christmas. He asked for a drawing talet to draw and animate on. Can this tabket work with animation applications/programs?

Official mallNov 21,2019 PM 14:32

Dear Alexandria Cerda,

Thanks for your inquiry.

Yes, our tablet can work with animation applications/programs.

Hope this answers your question.

If you have any other question, please feel free to contact us. We are always happy to help you.

Best regards,
XP-PEN

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He***

Goods  Nov 20,2019 AM 08:00

Would this work with a Chromebook? also can it function as it's own tablet type (like does it have to be connect to a computer)?

Official mallNov 20,2019 AM 11:34

Dear Heather Seyfried,

Thanks for your inquiry.

Our Artist 12 Pro have to be connected to PC for work. And it can't compatible with ChromeOS system.

Hope this answers your question.

If you have any other questions, please feel free to contact us.

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Li***

Customer service  Nov 19,2019 AM 04:01

Hello, I wanted to place an order for the artist 12 pro for my grandson for Christmas. I noticed you have a 30 day return policy, that’s a little concerning due to the fact if there was something wrong with it after I give to him Xmas day we would not be to return. Should I wait a little closer to the end of November before placing my order? Also is the price of $175.99 for a short term sale price?
Thank you, Linda 734-771-2528

Official mallNov 19,2019 PM 19:59

Dear Doyle,

Thanks for your inquiry.

Yes, you can place an order closer to the end of November. Please rest assured, our sales event last from Nov.11th to Dec.5th.
Hope this answers your question.

If you have any other questions, you are always welcome to ask us. We are always happy to offer you our assistance.

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El***

Goods  Nov 18,2019 AM 04:23

Hi, I'm looking to get one of these tablets, and it says it works with a Mac OS X 10.10 or higher. I have a Macbook Air/MacOS Sierra 10.12.6 from 2011. Would the tablet work with my computer?

Official mallNov 18,2019 PM 21:02

Dear Eloise Strabley,

Thanks for your inquiry.

Our tablet can work with your computer if you download the right version of the driver.

If you have any other questions, please feel free to contact us.

Best regards,

XP-PEN

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sh***

Customer service  Nov 17,2019 AM 06:01

I use a 2011 mac book pro, OS always up to date, and have a Huion GT-191 KAMVAS Drawing Tablet installed. Will the Huion driver interfere with the xpen 12 pro? I could get a portable Huion but I’m liking the x pen after my research. I don't intend to get rid of my huion.

Official mallNov 18,2019 PM 20:40

Dear shaula sewell,

Thanks for your inquiry.

Please kindly note that the the Huion driver will interfere with our Artist 12 Pro driver.

Hope this can clarifies the issue.

If you have any other questions, please feel free to contact us.

Best regards.

XP-PEN


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