Ca***

Goods  Dec 02,2019 AM 11:49

Can I take this on the go or does it always have to be hooked up to a computer to work?

Official mallDec 03,2019 AM 11:07

Thanks for your inquiry.
Our XP-Pen G640S, XP-Pen Deco 01 V2, XP-Pen Deco Pro S & M can be connected to the Andriod phones.Except some of Samsung phones at the list: https://www.xp-pen.com/faq-440-226.html
The other products must be connected to the PC. Hope this answers your question.
If you have any other questions, please feel free to contact us.

I want to answer

Ri***

Goods  Dec 02,2019 AM 04:30

I was wondering when you plug it into the computer does that make it compatible with all drawing apps or just specific ones? I use Medibang Pro a lot and I just want to make sure it'll work before I buy it. Thanks!

Official mallDec 03,2019 AM 10:40

Thanks for your inquiry.
Our products supports Windows® 10/8/7(32/64bit), Mac OS X® 10.10 and higher. Compatible with popular digital art software such as Adobe® Photoshop®, Illustrator®, SAI®, CDR®, GIMP®, Krita®, Medibang® Fire Alpaca®, Blender® 3D and more.
Hope this answers your question.
If you need further assistance, you are welcome to email us again, and we will do our best to help you.

I want to answer

Ro***

Delivery  Dec 02,2019 AM 03:23

How many days does it take for products to be delivered?

Official mallDec 03,2019 AM 00:34

Dear Robert Tutwiler,
Thanks for writing to us.
Our shipping time to us ranges from 3-9days.
If you have other questions need to be answered, you are always welcomed to email us. We will do our best to assist you.

I want to answer

So***

Payment  Dec 02,2019 AM 01:51

I was wondering, is there another sale after this for Christmas or is this considered the “Christmas” sale?

Official mallDec 03,2019 AM 00:32

Thanks for your inquiry.
Yes, our next event will be the Christmas sales event.
If you have any question, please feel free to let us know. We are always happy to assist you.

I want to answer

Je***

Customer service  Dec 01,2019 PM 22:34

Does the artist 12 pro work on an iPhone 6 Plus.
Also what other devices does it work on.

Official mallDec 03,2019 AM 00:28

Thanks for your inquiry.
Please kindly note that our artist 12 pro can't work with phones.
Hope this claries the issue.
If you have any other questions, you are always welcomed to contact us.

I want to answer

Ko***

Payment  Dec 01,2019 AM 10:02

how long does the sale last until, does it end on december 2nd or will it be on sale for longer?

Je***Dec 01,2019 PM 22:33

Does the artist 12 pro work on an iPhone 6 Plus.
Also what other devices does it work on.

Wi***Dec 02,2019 AM 04:28

It says right on the home page/ "Black Friday" tab that the sale ends Dec 5th

Official mallDec 02,2019 PM 23:12

Thanks for your inquiry.
Our Black Friday sales will end on Dec 5th.
Hope this answers your question.
If you have any other questions, please feel free to contact us.

See more answers(2)

I want to answer

La***

Customer service  Dec 01,2019 AM 08:27

I am looking at this tablet for my daughter and was wanting to know if it has to be connected to a computer to use. Thank you

le***Dec 01,2019 AM 10:09

Yes, you will need to connect it to a computer

Official mallDec 02,2019 PM 23:11

Thanks for your inquiry.
Our XP-Pen G640S, XP-Pen Deco 01 V2, XP-Pen Deco Pro S & M can be connected to the Andriod phones.Except some of Samsung phones at the list: https://www.xp-pen.com/faq-440-226.html
The other products must be connected to the PC. Hope this answers your question.
If you have any other questions, please feel free to contact us.

I want to answer

Bi***

Delivery  Dec 01,2019 AM 03:06

How can I get this delivered in Pakistan?

Official mallDec 02,2019 PM 23:02

Dear Bilal Saleem,

Thanks for your inquiry.
We can ship to Pakistan, and you can purchase our product at the link: https://xp-pen.ru.aliexpress.com/store/1910017?spm=a2g0o.store_home.pcShopHead_6239010.0
Hope this helps.

I want to answer

Ar***

Goods  Dec 01,2019 AM 02:41

How much memory does it have?

le***Dec 01,2019 AM 06:56

however much memory your computer has

Official mallDec 02,2019 PM 23:04

Thanks for your inquiry.
Our Artist 12 Pro need to be connected to the PC to work. Product doesn't have memory itself.
Hope this answers your question.
If you have any other questions, please feel free to contact us.

See more answers(1)

I want to answer

Cr***

Goods  Nov 30,2019 PM 22:40

Does this come with drawing programs already? Also, is the glove included with this? Any tips? This gift is for my daughter who is 10.

le***Dec 01,2019 AM 06:58

No, first you need to install the driver and boot your computer up you need to already have photoshop, fire alpaca and this works with many more, some cost money and some dont. Yes they include a glove.

Official mallDec 02,2019 PM 23:00

Thanks for your inquiry.
Our products don't come with any programs. Yes, our Aritist series come with a glove as well as User Munual.
If you have further questions, please feel free to contact us. We are always happy to help our dear customers.

See more answers(1)

I want to answer

Ca***

Customer service  Nov 30,2019 PM 19:52

What does months manufacturer do to my tablet?
Did the purchase already include the warranty for protection?

Official mallDec 02,2019 PM 22:57

Thanks for your inquiry.

We provide 18 months warranty for our products, which starts from the date of purchase.

Please refer to our warranty policy for more details about the warranty:
https://www.storexppen.com/article/6.html

We sincerely hope that your experience of shopping with us is a great one.
If you have further questions, please feel free to contact us. We are always happy to help our dear customers.

I want to answer

Me***

Delivery  Nov 30,2019 AM 10:56

I can't review it yet because I havent received it yet, I just have a question. I recieved a receipt saying that my tablet would be shipped within 48 hours and that I would get an email with my tracking number when it shipped. I ordered my tablet 4 days ago and haven't received a confirmation email saying my tablet has shipped. Does that mean my tablet hasn't shipped?

Official mallDec 02,2019 PM 22:56

Dear Meagan Jones,

We are glad to hear that you have received your order.
Hope you enjoy our product.
We sincerely hope that you had a great experience shopping with us.

If you have any question, please feel free to let us know. We are always happy to assist you.

I want to answer

Te***

Delivery  Nov 30,2019 AM 07:42

I just ordered need by christmad please. I live in colorado

le***Nov 30,2019 PM 14:46

i'm sure it will get there by chrismas

Official mallNov 30,2019 PM 18:22

Thank you so much Lexi!
Yes as Lexi said, the package will be sent to carriers within 48 hours.
But the carrier might need some time to update the tracking number in the system during the holiday season.
So please don't worry you will get it before Christmas.
Have a nice day : )

Te***Dec 01,2019 AM 00:57

I am concerned with the fact i did3create an account i judt paid through paypal..the receipt is in jap3or chinese lettering and i have not received an email regarfing myborder??!!

Te***Dec 01,2019 AM 01:57

I should have edited this reply but my receipt through paypal is in Chinese or Japanese and i ordered this before i created an account. I have not received an email from you confirming my order please help as i need to make sure this order is through you since i cannot call your company. Thank you

Official mallDec 02,2019 PM 20:14

Hi Terry,

Thank you for asking. Yes, your payment went through successfully to our offical Paypal account, and I checked that everything with this order goes well. If you have further questions, please email us so we can better help you.

Have a nice day : )

See more answers(4)

I want to answer

Jo***

Delivery  Nov 29,2019 PM 22:21

how long does it usually take for it to get here? I live in Portugal

Official mallNov 29,2019 PM 22:33

Dear José Gomes,

Thanks for your inquiry.

We can ship to Portugal, and here is the link: https://www.storexppen.es/?channel=website

Sorry, but we are not sure the shipping time to Portugal. Please kindly find esp customer service: servicees@xp-pen.com for help.

Thanks for your understanding.

I want to answer

Da***

Goods  Nov 29,2019 AM 03:53

Do u have to have a computer to connect to or will this work as a sketchbook on its own?

Official mallNov 29,2019 PM 15:29

Hi Dane,

Yes! All of XP-PEN tablet and display need to use with a computure or a phone.

I want to answer