th***

Goods Dec 09,2019 AM 07:52

I placed my order Dec 1st when should i expect my order to be delivered?

Official mallDec 09,2019 PM 19:34

Thanks for your inquiry.
The Artist 12 pro shipment start on Dec.9th.
To protect your personal privacy, please email us with your order number to lirujing@xp-pen.com or shop@xp-pen.com to check your order status.They will get back to you asap.
Thanks for your understanding.
If you need further assistance, please feel free to contact us. We are always happy to help you.

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Ki***

Delivery Dec 09,2019 AM 03:38

Hi, I placed my order on December 2nd. When can I expect it to be shipped and how long does it take to get to United State (California) Thanks

Official mallDec 09,2019 PM 19:34

Thanks for your inquiry.
The Artist 12 pro shipment start on Dec.9th.
To protect your personal privacy, please email us with your order number to lirujing@xp-pen.com or shop@xp-pen.com to check your order status.They will get back to you asap.
Thanks for your understanding.
If you need further assistance, please feel free to contact us. We are always happy to help you.

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Me***

Goods Dec 08,2019 PM 23:03

So it won't let me review this tablet because it says I havent purchased it for some reason. I have the tablet and have for about a week now. I love it so much. It is fantastic and works incredibly well. The only issue I've run into is that I have to recalibrate the pen every now and again, but that's not a huge deal. I would give this tablet 5 stars if it would let me review, but again my account keeps saying that I haven't purchased it for some reason.

Official mallDec 09,2019 PM 19:33

Thanks for your inquiry.
We have associated your order to your account: harley20051025@gmail.com.
Then you can leave you review on our site.
Hope it helpful to you.
If you need further assistance, please feel free to contact us. We are always happy to help you.

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Ch***

Delivery Dec 08,2019 AM 11:10

How long does it take before the item starts to be shipped? Because my item was ordered on the 1st and it is still waiting to be delivered.

Official mallDec 09,2019 PM 19:27

Thanks for your inquiry.
To protect your personal privacy, please email us with your order number to lirujing@xp-pen.com or shop@xp-pen.com to check your order status.They will get back to you asap.
Thanks for your understanding.
If you need further assistance, please feel free to contact us. We are always happy to help you.

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Ma***

Delivery Dec 06,2019 AM 10:22

Do you ship to malaysia?

Official mallDec 06,2019 PM 15:34

Thank you for interested in our product, sorry we don't ship to Malaysia now because of the customs reason and logistics reason. But we have a distributor in Malaysia, here is the phone number: +60122689600
Thank you so much for your understanding.
Or you can also search for "kingofkfc" in shopee.
Hope it’s helpful to you.

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Mi***

Goods Dec 06,2019 AM 08:14

Hello, I ordered this product a few days back, and I noticed that the title changed to "Estimated shipping time on 9th December". I was wondering if that applies to every order that was made?

Official mallDec 06,2019 PM 15:33

Thanks for writing to us.
Please kindly note that the Estimated shipping time on 9th December applies to the orders placed after the title has been changed.
Hope this clarifies the issue.
If you need further assistance, please feel free to contact us. We are always happy to help you.

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De***

Goods Dec 05,2019 AM 06:29

How big is the artist 12 pro shipping box ?

Official mallDec 05,2019 PM 17:43

Thanks for your inquiry.
The package size of artist 12 pro is 13.85 x 8.89 x 5.53 inch.
Hope this helpful to you.
If you have further question, please let us know. We will try our best to help you.

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Al***

Goods Dec 05,2019 AM 04:28

Hello! Does this tablet work with Krita? I wanted to ask before I bought it. Cheers.

Official mallDec 05,2019 PM 17:40

Thanks for your inquiry.
Yes, our product can work with Krita.
Hope this helpful to you.
If you have further question, please let us know. We will try our best to help you.

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Ro***

Delivery Dec 04,2019 AM 01:00

I purchased the artist 12 pro on November 1st, How do I track my order?
Transaction ID
2XN17509XG917704P

Order number:WEBUS-1912020247438537

Email:roberttutwiler@gmail.com

Official mallDec 04,2019 PM 17:28

Thanks for your inquiry.
After we checked, you order placed on Dec 02,2019 AM 02:47.
Please kindly note that our packages usually ship out within 48hrs.
Your package will be ship out shortly.
Kindly note: To protect your personal info, please do not provide the personal info in Q&A.

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Em***

Customer service Dec 03,2019 PM 23:48

I ordered the pro 12 on November 24. Does that mean it also appliez to the estimated shipping being December 9th?

Official mallDec 04,2019 PM 17:19

Thanks for your inquiry.
For protect your personal info, please email us with your order number to lirujing@xp-pen.com or shop@xp-pen.com to check your order status.
They will get back to you asap. Thanks for your understanding.
If you need further assistance, please feel free to contact us. We are always happy to help you.

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Ju***

Customer service Dec 03,2019 AM 09:12

i would like to ask for a refund and not have the item shipped to my home, the item is not what i need or want and have no computer to connect it to for use.

Official mallDec 03,2019 AM 11:21

Thanks for writing to us.
Yes, our artist 12 pro need to be connected to PC to work.
For your return request please email us at lirujing@xp-pen.com or shop.usa@xp-pen.com.
Thanks for your understanding and cooperation.

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Ch***

Delivery Dec 03,2019 AM 07:46

I got this on Dec 1st (based on the sites current time) which it's now the 3rd & I noticed that the title of the product changed to "estimated shipping time on Dec 9th" does this apply to me? does this mean it will be shipped on the 9th or that it will arrive around 9th?

Official mallDec 03,2019 AM 11:23

Thanks for your inquiry.
The "estimated shipping time on Dec 9th" means it will be shipped out on 9th.
Hope this calrifies the issue.
If you have any other questions, please feel free to contact us. We will do what we can to help you out.

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Ha***

Delivery Dec 03,2019 AM 03:15

I ordered an xp-pen artist display 12 pro with the AC 20 Cable Case last week on tuesday. I was notified the package was delivered on friday November 29th at 1:44pm to my address. Though I purchased the whole artist display 12 pro package with the addition of the cable case I have only recieved the cable case and not the actual tablet. I have the receipt for proof of my purchase if you need me to verify this purchase.
I am not sure why I haven't recieved the tablet but I would like to recieve it as soon as possible. (I also sent this message to your service email but I also wanted to post the problem here just in case)

Official mallDec 03,2019 AM 11:29

Thanks for your inquiry.
Please kindly note that your order was shipped out in 2 separate packages free of the extra shipping fee. And the Artist Display package is still on the way.
If you want to know about the tracking status please feel free to email us at shop.usa@xp-pen.com. They will get back to you within 24hrs.
If you have any other questions, please feel free to contact us. We are always happy to help our dear customers.

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Re***

Goods Dec 03,2019 AM 00:23

I understand that this tablet must be connected to a computer, but does it need to be plugged in? Is there a cordless/wireless capability for portability purposes? Do any of your products offer this feature?

Official mallDec 03,2019 AM 11:15

Thanks for your inquiry.
Our XP-Pen G640S, XP-Pen Deco 01 V2, XP-Pen Deco Pro S & M can be connected to the Andriod phones.Except some of Samsung phones at the list: https://www.xp-pen.com/faq-440-226.html
The other products must be connected to the PC. And it need to be plugged in. Hope this answers your question.
If you have any other questions, please feel free to contact us.

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