Ry***

Goods  Apr 01,2020 AM 10:48

Would you send me a graphic display to review on YouTube?

Official mallApr 01,2020 AM 11:45

Thanks for writing to us.
You can contact our relevant colleagues for the review issue. Her email address is mym@xp-pen.com and please attach your portfolio or your social account number when contacting.
Please kindly note that our marketing staff will do a selection for the person who wants to make a review of our product. If they think you are the right one, they will get back to you.
Thanks for your patience and understanding.

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Za***

Goods  Mar 31,2020 AM 02:50

Does the tablet require a computer or laptop to be able to draw and save the drawings?

Official mallMar 31,2020 AM 10:17

Thanks for your inquiry,
Yes, the Artist 12pro need to be connected to PC for work. It's not a standalone product.
Hope this answers your question.
If you have other questions, please feel free to contact us. We are happy to offer our assistance.

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Me***

Goods  Mar 21,2020 PM 20:14

Hi! I have a question about delivery. It's said that you deliver to most countries for free. I live in Lithuania and was wondering if it could be delivered here. Thank you in advance.

Official mallMar 23,2020 AM 10:04

Thanks for your inquiry.
You can purchase our products at the link: https://www.storexppen.eu/
Hope this helps.
If you have any other questions, please feel free to contact us.

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Ot***

Customer service  Mar 18,2020 AM 01:18

Does the XP-Pen Artist 12 Pro come with an HDMI to Mini-Displayport connector?

Official mallMar 18,2020 AM 09:38

Thanks for your inquiry.
Sorry,but the Artist 12 Pro doesn't come with an HDMI to Mini-Displayport connector.
If you have any other questions, please feel free to contact us.

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Ot***

Goods  Mar 18,2020 AM 01:12

Does the XP-Pen Artist 12 Pro come with an HDMI to Mini-Displayport connector?

Official mallMar 18,2020 AM 09:38

Thanks for your inquiry.
Sorry,but the Artist 12 Pro doesn't come with an HDMI to Mini-Displayport connector.
If you have any other questions, please feel free to contact us.

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Me***

Goods  Mar 15,2020 AM 01:55

I have a question: does it work with Clip Studio Paint?

Official mallMar 16,2020 AM 11:26

Thanks for your inquiry.
Yes, the Artist Display 12 Pro can work with Clip Studio Paint.
Hope this helpful to you.
If you have any other question, please feel free to contact us.

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Ja***

Payment  Mar 13,2020 PM 14:07

Is there a way i can make a payment plan?

Official mallMar 13,2020 PM 14:30

Thanks for your inquiry.
Sorry, but we don't have payment plan service yet.
If you need further assistance, please feel free to contact us. We are always happy to help you.

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Ma***

Payment  Mar 10,2020 AM 05:47

For the payment, would the $250 USD be $340 Canadian dollars?? Or would it be $250 Canadian dollars?

Official mallMar 10,2020 AM 09:43

Thanks for your inquiry.
All prices in our store are listed in US dollar. We are an international company, therefore it is more convenient and suitable for customers to purchase with USD.
The Artist 12pro is priced at $340 Canadian dollars.
Hope this Clarify the issue.
If you have any other questions, please feel free to contact us.

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Ma***

Payment  Mar 07,2020 PM 22:11

I am currently in Canada and was wondering if the price of $250 is in Canadian currency or American?

Official mallMar 09,2020 AM 11:15

Thanks for your inquiry.
All prices in our store are listed in US dollar. We are an international company, therefore it is more convenient and suitable for customers to purchase with USD.
And we provide free shipping to the US, Canada, Hongkong and Macao. Other areas will have shipping fee.
Hope this Clarify the issue.
If you have any other questions, please feel free to contact us.

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Ma***

Goods  Mar 07,2020 AM 05:38

I am interested in getting one for my birthday but I mostly use ibis paint for my art. Can the artist 12 pro use ibis paint??

Official mallMar 07,2020 AM 09:51

Thanks for your inquiry.
Yes, the Artist 12 pro can work with ibis paint.
Hope this helpful to you.
If you require further assistance, you are always welcomed to write to us again, and we will do our best to help you out.

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vi***

Customer service  Feb 24,2020 AM 11:22

just wondering if I'm allowed to resell my artist 12 pro? I dont use it anymore and just want to make sure I'm not breaking a TOS.

Official mallFeb 24,2020 PM 12:06

Thank you for your inquiry.
Yes, customers are allowed to resell their products to others. Please also provide your buyer with the order number to make it easier for your buyers to find our customer service.
Hope this answers your question.
If you have further questions, please feel free to contact us. We are always happy to help our dear customers.

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Ca***

Goods  Feb 19,2020 AM 09:22

Do you need adobe to draw on the xp pen 12 pro

Official mallFeb 19,2020 AM 11:34

Thanks for your inquiry.
​Since the Artist 12pro tablet doesn't have any programs on it, so it must be connected with a computer because they can't work alone without a computer.
Hope this clarifies the issue.
If you have any other question, please feel free to contact us.

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Lo***

Delivery  Feb 18,2020 AM 10:51

Hello there, I wanted to ask; is shipping available to Malaysia?

Official mallFeb 18,2020 PM 15:22

Thank you for interested in our product, sorry we don't ship to Malaysia now because of the customs reason and logistics reason. But we have a distributor in Malaysia, here is the phone number: +60122689600
Thank you so much for your understanding.
Or you can also search for "kingofkfc" in shopee.
Hope it’s helpful to you.

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Ri***

Customer service  Jan 25,2020 AM 07:40

Hi I am thinking about get a drawing tablet and my mother thinks i should get it off of amazon, So my question is Would it be better if i ordered a tablet from here or amazon(because amazon a 3 year and 4 year warranty.

Official mallJan 25,2020 PM 14:27

Thanks for your inquiry.
Please kindly note that in our Amazon official store only provide 1 year warranty for our products.
At our Estore, we provide 18 months warranty for our products, which starts from the date of purchase.
Please refer to our warranty policy for more details about the warranty:
https://www.storexppen.com/article/6.html
We sincerely hope that your experience of shopping with us is a great one.

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Fe***

Goods  Jan 24,2020 AM 06:27

I've been looking into getting a decent drawing tablet. And so far this one looks really really nice. My only question is does it have to be connected to a computer or is it it's own stand alone thing.

Official mallJan 24,2020 PM 13:10

Thanks for your inquiry.
Our XP-Pen G640S, XP-Pen Deco 01 V2, XP-Pen Deco Pro S & M can be connected to the Andriod phones.Except some of Samsung phones at the list: https://www.xp-pen.com/faq-440-226.html
The other products must be connected to the PC to work. Hope this answers your question.
If you have any other questions, please feel free to contact us.

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