Ci***

Customer service  Aug 16,2020 AM 08:00

I have a question, do you have to connect to a laptop or computer to draw on it or is it portable?

Official mallAug 17,2020 PM 19:24

Thanks for your inquiry.
Our Artist Display 12 Pro is not a stand alone product, it needs to be connected to a PC to work.
If you have any other questions, please feel free to contact us.

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Ke***

Delivery  Aug 16,2020 AM 05:25

Hi I can't order the Artist12 pro and ship it to Canada directly from this website how can I order it by still maintaining the anniversary sale?

Official mallAug 17,2020 PM 19:23

Thanks for your inquiry.
We can ship to Canada and we provide free shipping to the Canada except in some remote areas.
You can purchase the Artist 12pro at the link: https://www.storexppen.com/buy/artist-12-pro.html. Please select country to Canada.
If you have any other questions, please feel free to contact us.

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Ar***

Goods  Aug 11,2020 AM 02:08

Can it be used as an extended display for a PC during a zoom conference? (eg my main monitor shows participants) while this one shows lecture slides that I can annotate.

Official mallAug 11,2020 PM 14:17

Thank for your inquiry.
Yes, the Artist Display 12 Pro can be used as a second monitor.
For more details, you can refer to the FAQ at https://www.xp-pen.com/faq-0-32.html
If you have any other question, please feel free to contact us.

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Es***

Goods  Jul 19,2020 AM 05:22

Is it compatible with apple Macs?

Official mallJul 20,2020 AM 10:59

Thanks for your inquiry.
Yes, our Artist Display 12 Pro supports Windows 10/8/7(32/64bit), Mac OS X 10.10 and higher. Compatible with popular digital art software such as Adobe, Photoshop, Illustrator, SAI, CDR, GIMP, Krita, Medibang, Fire Alpaca, Blender, 3D and more.
If you have any other questions, please feel free to contact us.

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In***

Delivery  Jul 18,2020 AM 06:25

Hi! Do you ship to Bulgaria?

Official mallJul 20,2020 AM 10:58

Thanks for writing to us.
You can purchase our product to Bulgaria at the link: https://www.storexppen.eu/
If you have other questions, please feel free to contact us.

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Ra***

Goods  Jul 06,2020 AM 03:34

Hello, does this tablet support Google Chromebook OS?

Official mallJul 06,2020 PM 16:51

Thanks for writing to us.
Yes, our Artist 12pro can work with Chromebook.
If you have any other questions, please feel free to contact us.

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Ya***

Delivery  Jul 01,2020 AM 02:01

Is it possible to be shipped to Ecuador?

Official mallJul 01,2020 PM 17:35

Thanks for your inquiry.
You can purchase our products to Ecuador at the link: https://xp-pen.aliexpress.com/store/1910017?spm=a2g0o.store_home.1000001.12.28014cfaHQnCcp
If you have any other question, please feel free to contact us.

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Ho***

Delivery  Jun 28,2020 PM 21:08

Hii, is it possible to ship it to the Netherlands?

Official mallJun 29,2020 PM 18:48

Thanks for your inquiry.
You can purchase our Artist 12pro to Netherlands at the link: https://www.storexppen.co.uk/buy/artist-12-pro-gift.html
If you have any other question, please feel free to contact us.

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ta***

Goods  Jun 26,2020 PM 12:41

does this tablet come with a stand?

Official mallJun 27,2020 PM 18:35

Thanks for your inquiry.
Yes, the Artist 12pro comes with a stand.
If you have any other question, please feel free to contact us.

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Jh***

Goods  Jun 09,2020 PM 23:39

Hola seria posible comprar para Perú? Lima? En cuantos días llegaría? Ya que estamos en cuarentena

Official mallJun 10,2020 PM 12:13

Thanks for you inquiry.
You can purchase our product to Peru at the link: https://xp-pen.aliexpress.com/store/1910017?spm=a2g0o.store_home.1000001.12.28014cfaHQnCcp
If you have other questions, please feel free to contact us.

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Di***

Goods  May 19,2020 AM 00:41

Does it have to be connected to another device, or can I use the tablet on its own? If it does have to be connected, can I connect it to a phone?

Official mallMay 19,2020 AM 09:34

Thanks for your inquiry.
Our XP-Pen G640S, XP-Pen Deco 01 V2, XP-Pen Deco Pro S & M and G960S&G960S Plus can be connected to the Andriod phones. Except some of Samsung phones at the list: https://www.xp-pen.com/faq-440-226.html
The other products need to be connected to the PC to work. Hope this answers your question.
If you have any other questions, please feel free to contact us.

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No***

Customer service  Apr 27,2020 AM 01:00

Where do I find and how do I use the promotion codes?

Official mallApr 27,2020 PM 14:27

Thanks for your inquiry.
You can enter the coupon code on the checkout page.
Hope this helps.
If you have any other question, please feel free to contact us.

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Ta***

Goods  Apr 15,2020 AM 03:58

My tablet won’t calibrate properly and gets worse after trying to calibrate it in the pentablet setting app.

Official mallApr 15,2020 AM 09:40

Thanks for writing to us.
We're sorry to hear that you are having some trouble with your item. We would like to help you solve it.
For the calibrating issue, could you please contact our tech support: service@xp-pen.com to express the problem of your product? They are willing to provide professional help. Thank you so much for your understanding.

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St***

Goods  Apr 13,2020 PM 20:52

What pen does the Artist 12 Pro come with? I want to buy extra nibs and I need to know which ones to get =)

Official mallApr 14,2020 AM 09:50

Thanks for your inquiry.
The Artist 12 pro comes with PA2 stylus and you can purchase the replacement nibs at the link:
https://www.storexppen.com/buy/49.html
Hope this helps.
If you have other questions, please feel free to contact us. We are happy to offer our assistance.

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Gi***

Customer service  Apr 04,2020 AM 00:02

Hello, I am an illustrator and I am interested in this tablet. I live in Ecuador (I had to put Colombia in the sign in form because you people forgot my country) so I want to know if you send product here. I also have a small but increasing presence on Instagram and Tik Tok and I want to make my job easier with a screen tablet instead of the regular Wacom tablet I have had for years. I busted my shoulder a couple years ago, and I'm looking for tools that help me do my job faster, so I can rest my arm longer. So please help me with this information because I'm very interested in getting your product. A review unit would be amazing, since I have friends in management a local tech store chain that I bet would love to be an authorized seller, but I understand if it's not feasible. Thanks in advance for your answer.

Official mallApr 04,2020 PM 19:26

Thanks for your inquiry.
Sorry, but we can't ship to Ecuador from our US-Estore due to the customs and logistics issue.
Maybe you can try to purchase at the link: https://www.ebay.com/usr/leadingtablet
Hope this helps.
If you have any other questions, please feel free to contact us.

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