Tr***

Delivery  Nov 24,2020 AM 07:40

Hello! Does this (or even 13.3 Pro) ship to Canada without problems? For example, ideally having it shipped from the US warehouse, which is the closest?

Official mallNov 24,2020 PM 16:17

Thanks for writing to us.
Yes, we can ship to Canada and we provide free shipping to Canada except in some remote areas.
XP-PEN(US) has 6 warehouses in the US and 1 warehouse in China.Usually, we arrange shipment within the US. However, some products will have to be shipped from China warehouse when they are out of stock.
If you have any other questions, please feel free to contact us.

Tr***Nov 24,2020 PM 16:49

Thank you for your reply. Is there somewhere I can see which are in stock in the US warehouses right now? I’m worried about shipping if it comes all the way from China, as I want it to arrive in good condition and fast.

Official mallNov 24,2020 PM 16:56

Artist 12pro and Artist 13.3pro are in stock in our US warehouse.
If you require further assistance, please feel free to contact us.

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Ga***

Goods  Nov 21,2020 AM 11:24

I just recently bought the XP-PEN Artist Pro 12! I was absolutely excited about upgrading my tablet that I kind of forgot to see if my program was even compatible. So do you guys know if Clip Studio is compatible with the tablet? I know my short cut keys don't want to work on it, so is there a setting for that?

Official mallNov 21,2020 PM 20:20

Thanks for your inquiry.
Yes, our Artist Display 12 Pro can work with Clip Studio.Please feel free to contact our tech support: service@xp-pen.com for the shortcut setting issue, they will provide professional help.
If you have any other questions, please feel free to contact us.

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Wa***

Goods  Nov 21,2020 AM 06:34

Hello,
Would you be able to recommend specs for a monitor to use with the Artist Display 12 Pro in terms of resolution, color rendering, and refresh rates? Thank you!
Warren

Official mallNov 23,2020 PM 17:20

Thanks for your inquiry.
Sorry, but we don't have a particular recommendation for a monitor for Artist 12pro.
It supports Windows 10/8/7(32/64bit), Mac OS X 10.10 and higher.
If you have any other questions, please feel free to contact us.

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Je***

Customer service  Nov 18,2020 AM 05:12

I’m super interested in this product from the reviews, I just need to know if it’s Left hand approved bc I’m left handed and I’ll need to know if I need a screen proof glove

Official mallNov 18,2020 PM 16:13

Thanks for your inquiry.
Yes, our drawing display supports 0, 90, 180, or 270 degrees rotation for a left-handed user.
Please feel free to let us know if you have other questions, we are glad to offer our assistance.

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Vi***

Customer service  Nov 10,2020 AM 08:41

Is the XP-pen compatible with Blender 3D ?

Official mallNov 10,2020 AM 09:45

Thanks for your inquiry.
Yes, our tablet can work with Blender 3D.
If you have any other questions, please feel free to contact us.

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To***

Customer service  Nov 06,2020 PM 22:22

I would like to get a digital sketching tablet and I heard that this was a highly recommended brand (and especially the Artist 12 Pro), but I am unsure whether to get it if i need a separate subscription to a drawing program. Does The Artist 12 Pro come with a drawing program?

Official mallNov 09,2020 PM 18:55

Thanks for your inquiry.
Our tablet doesn't come with any software. If you purchase our Deco Pro, Deco Series, Artist Series, and Innovator Series products are eligible for free softwares. Please refer to the link https://www.storexppen.com/topic/19.html for more details.
If you have any other question, please feel free to contact us.

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Ja***

Customer service  Nov 05,2020 AM 06:13

Is the XP-Pen compatible with toonz?

Official mallNov 05,2020 PM 14:19

Thanks for your inquiry.
Yes, our Artist Display 12 Pro can work with OpenToonz.
If you have any other questions, please feel free to contact us.

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Ja***

Customer service  Nov 05,2020 AM 06:12

Is the XP-Pen 12 pro compatible with toonz?

Official mallNov 05,2020 PM 14:19

Thanks for your inquiry.
Yes, our Artist Display 12 Pro can work with OpenToonz.
If you have any other questions, please feel free to contact us.

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An***

Customer service  Oct 16,2020 PM 20:37

I wanted to buy an x pen for a little bit now but I was wondering what is your return policy if I decide I want something else would I be able to return it and get my full money back

Official mallOct 17,2020 PM 15:38

Thanks for writing to us.
We can accept a return request within 30 calendar days from the date of purchase OR within 7 calendar days after receiving the product. (Subject to the latest deadline). We will process your return request within 24 working hours after receiving the return request.
For more details, please refer to our return policy at the link:
https://www.storexppen.com/article/9.html
If you have further questions, please feel free to contact us.

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an***

Delivery  Sep 15,2020 AM 02:07

Do you ship to Brazil?

Official mallSep 15,2020 PM 14:20

Thanks for your inquiry.
You can purchase our product to Brazil at https://xp-pen.aliexpress.com/store/1910017?spm=a2g0o.store_home.1000001.12.28014cfaHQnCcp
If you have any other questions, please feel free to contact us.

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An***

Delivery  Sep 10,2020 PM 20:55

Hello! Can you tell me how can I order the product with delivery to Hungary? I'd really like to take advantage of the anniversary sale, so some help would be appreciated :)

Official mallSep 11,2020 PM 18:16

Thanks for writing to us.
You can purchase our product to Hungary at https://www.storexppen.eu/
If you have any other questions, please feel free to contact us.

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Ep***

Goods  Sep 07,2020 AM 09:23

I got the tablet and tried to set it up but the pentablet program cant detect the tablet. Is there any way to fix this or do I have to send it back?

Official mallSep 07,2020 PM 15:43

Thanks for writing to us.
It's mostly due to the wrong way of the connection. Could you please contact our tech support at: service@xp-pen.com with a description or a video of the issue?
In this way, we can provide you with faster and more professional help.
Hope your problem will be solved early.

mo***Sep 24,2020 AM 08:36

Same problem here. I just got my Artist 12 pro today but it doesnt work, the tablet cant be detected. Did they give you any answer or solution?

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Ca***

Delivery  Sep 01,2020 AM 01:17

I want to buy this product, but I'm unsure if it ships to South Africa? Can anyone tell me if it ships to South Africa?

Ca***Sep 01,2020 AM 01:23

I saw that my previous question was answered. But the website isn't even in any African language?

Official mallSep 01,2020 PM 17:08

Thanks for your inquiry.
You can purchase our product to South Africa at https://xp-pen.aliexpress.com/store/1910017?spm=a2g0o.store_home.1000001.12.28014cfaHQnCcp
You can set the language in the upper right corner. If you have any other questions, please feel free to contact us.

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Da***

Goods  Aug 24,2020 AM 07:56

Is the HDMI cable for input or output?

Official mallAug 24,2020 PM 18:25

Thanks for your inquiry.
The HDMI cable is for bi-directional display transmission.
If you have any other question, please feel free to contact us.

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Ca***

Delivery  Aug 22,2020 PM 18:19

Can this product be shipped to South Africa?

Official mallAug 24,2020 PM 18:16

Thanks for your inquiry.
You can purchase our product to South Africa at https://xp-pen.aliexpress.com/store/1910017?spm=a2g0o.store_home.1000001.12.28014cfaHQnCcp
If you have any other question, please feel free to contact us.

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