XF***

Goods  Jul 12,2021 AM 07:35

I'm looking to buy an artist display 12 pro and I was curious if this is the type of tablet that you can take on the go and just draw with or will it need a connection to a computer?

Official mallJul 12,2021 PM 20:00

Thanks for your inquiry.
Our Artist 12pro is not a stand-alone product. It needs to be connected to a computer to work.
Our XP-Pen G640S Android, Deco 01 V2, Deco Pro S & M, Deco mini 4&7 and G960S&G960S Plus can be connected to the Android phones. Except some of Samsung phones at the list: https://www.xp-pen.com/faq-440-226.html
The other products need to be connected to a computer to work. Hope this answers your question.
If you have any other questions, please feel free to contact us.

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XF***

Goods  May 25,2021 PM 12:29

Hello, I was wondering if the display was usable for left handed people? I ws also wondering if the display was a touch screen?

Official mallMay 25,2021 PM 16:17

Thanks for your inquiry.
Yes, our graphic display supports up to 270 degrees rotation for left-handed users. our Artist display doesn't support touch screen.
If you have any other questions, please feel free to contact us.

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ta***

Goods  Apr 06,2021 AM 06:14

Merhabalar Türkiye'ye gönderim yapabilirmisiniz ve gümrük vergisini bizmi ödüyoruz

Official mallApr 06,2021 PM 15:49

Thanks for your inquiry.
You can purchase our product to Turkey at https://xp-pen.aliexpress.com/store/1910017?spm=a2g0o.store_home.1000001.12.28014cfaHQnCcp
If you have further questions, please feel free to contact us.

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Da***

Goods  Apr 06,2021 AM 04:48

Is xp pen artist 12 pro compatible with Corel draw?

Official mallApr 06,2021 PM 15:44

Thanks for your inquiry.
Yes, Artist 12pro can work with Coreldraw.
If you have further questions, please feel free to contact us.

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Ir***

Goods  Apr 02,2021 AM 05:14

I just brought PaintShop Pro 2021 Ultimate today. Does this product works on it?

Official mallApr 02,2021 PM 14:54

Thanks for your inquiry.
Yes, our Artist Display 12 Pro can work with PaintShop Pro 2021 Ultimate.
If you have any other questions, please feel free to contact us.

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Ja***

Customer service  Mar 25,2021 AM 06:36

Hi, I'm having problems with my Artist 12 Pro with the displays of both the tablet and my monitor. I bought a HDMI splitter since I only had one usable HDMI port and my PC doesn't recognize that there's 2 devices that can be monitors, sometimes it'll choose either only the monitor and have the display of the tablet be stretched or have the tablet be prioritized and have my monitor look squashed (because my monitor is wide). I want to be able to have my computer to be able to extend the screen so I can have 2 displays (drawing tablet to draw and computer monitor to have either something playing or references) but I can't do that because Windows 10 won't let me extend it at all because it needs to recognize that both are monitors before doing that and I don't know how to. I've been looking this all up for a while now but I don't think anyone has the same problem as me. I'll be very grateful if anyone can try and help me!

Official mallMar 25,2021 PM 19:01

Thanks for your inquiry.
Sorry, our tablet is not compatible with two monitors at the same time. May I suggest that you use one of the monitors as your primary graphics monitor. when you want to use another monitor, you can switch the HDMI port.
If you have other questions, please feel free to contact us.

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No***

Goods  Feb 27,2021 PM 14:00

Does this work with an HP chromebook? Also, is it compatible with Ibis Paint or Flipaclip?

Official mallFeb 27,2021 PM 18:37

Thanks for your inquiry.
Artist Display 12 Pro can work with HP Chromebook and it supports Ibis Paint or Flipaclip.
If you have any other questions, please feel free to contact us.

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Po***

Delivery  Jan 23,2021 PM 15:35

Hello,
Is there any way to ship to Iraq?
Unfortunately, Iraq is not in destination list in your middle east store:(
Thanks.

Official mallJan 26,2021 PM 17:41

Thanks for your inquiry.
Sorry, but we can not ship to Iraq at the moment.
If you have any other questions, please feel free to contact us.

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He***

Delivery  Dec 13,2020 AM 10:06

hi is it possible to ship it to the Indonesia? Also, about how long would the general time be for it to arrive?

Official mallDec 14,2020 PM 17:59

Thanks for your inquiry.
You can purchase our product to Indonesia at http://xp-pen.id/
If you have any other questions, please feel free to contact us.

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Cl***

Goods  Dec 11,2020 AM 01:14

Is Artist Display 12 Pro compatible with the application Goodnotes? Or is there a way to draw "nice" graphs on the Tablet (by this I mean that the Tablet automatically corrects lines to make them look straight for instance)? I plan to use it for teaching to draw and write on my slides.
Thanks!

Official mallDec 11,2020 PM 17:01

Thanks for your inquiry.
The Artist 12pro isn't compatible with Goodnotes. It supports Windows 10/8/7(32/64bit), Mac OS X 10.10 and higher. Compatible with popular digital art software such as Adobe, Photoshop, Illustrator, SAI, CDR, GIMP, Krita, Medibang, Fire Alpaca, Blender, 3D and more.
If you have any other questions, please feel free to contact us.

Cl***Dec 12,2020 PM 15:07

Thanks! My goal would be to use Artist Pro12 to draw directly on my slides on PowerPoint. The drawing options on PowerPoint are quite limited. Do you know if there is a way of embedding a simple software that would allow me to draw more « nicely » on PowerPoint? (I am using windows 10)

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Fr***

Payment  Dec 06,2020 AM 03:49

Is there going to be a sale during Boxing Day?

Official mallDec 07,2020 PM 19:49

Thanks for your inquiry.
There isn't a sales during the boxing day.
You can purchase our item with our Christmas sales discount at https://www.storexppen.com/topic/35.html
If you have any other questions, please feel free to contact us.

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Iy***

Goods  Dec 03,2020 AM 07:14

My Artist 12 Pro's display is just black. Everything else works, but the display isn't showing anything.

Official mallDec 03,2020 PM 21:16

Thanks for writing to us.
For the issue of your item, could you please contact our tech support: service@xp-pen.com to troubleshooting? They are willing to provide professional help.
We provide 18 months warranty for our products, which starts from the date of purchase and we are able to arrange a replacement unit if the problem of your item can't be fixed online.
We sincerely hope that we can remedy this issue and provide a satisfying shopping experience for you. Your understanding and cooperation are much appreciated.

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Je***

Goods  Dec 01,2020 AM 02:35

I was looking at ordering this here and on amazon, but obviously the sale is here. I was wondering if this comes with the protective film or if I have to buy it separately.

Official mallDec 01,2020 PM 20:16

Thanks for your inquiry.
Our Artist Display 12 Pro comes with pre-installed protector film.
If you have any other questions, please feel free to contact us.

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Ai***

Delivery  Nov 29,2020 AM 02:06

Do you ship to Pakistan?

Official mallNov 30,2020 PM 20:49

Thanks for your inquiry.
You can purchase our product to Pakistan at https://xp-pen.aliexpress.com/store/1910017?spm=a2g0o.store_home.1000001.12.28014cfaHQnCcp
If you need further assistance, please feel free to contact us.

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Sh***

Payment  Nov 26,2020 AM 03:41

How do i pay for my order

Official mallNov 26,2020 PM 14:08

We accept payments by all major credit cards and PayPal.
Here are the simple steps place an order:
1) Go to the item page of the product you would like to order.
2) Select quantity and variant then click “Add to Cart”.
3) Click "Check Out" to enter a new page.
4) In the new page, fill in your information (Email, Name, Shipping address, and etc.) and then click "Submit order".
5) Complete the payment to finish the order.
If you need further assistance, you are welcomed to contact us again

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