Me***
Payment Aug 20,2019 AM 07:27
was trying to order a graphic display tablet but my payment can't go through ( doesn't seem to have Canada zip code when completing the payment info). I selected the country/ region as Canada but still won't work.
Official mallAug 21,2019 PM 12:23
Dear Kenchi Berry, sorry for all the inconvenience. Don't worry, we will help you to solve it. Could you pls provide a screenshot to us? Here is the mailbox address: lirujing@xp-pen.com. Hope your problem will be solved early. Looking forward to your mail.
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Zu***
Goods Aug 20,2019 AM 00:46
Hello, is it possible to ship to Perú?
Official mallAug 21,2019 PM 12:18
Dear Zubiate Javier, thank you for your interest in our XP-Pen products. Sorry we don't ship Artist Display 12 Pro to Perú. Thank you for your understanding. If you have any other questions, please feel free to contact us. Have a nice day : )
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Ma***
Delivery Aug 19,2019 AM 03:30
Hi! Do you ship to Romania?
Official mallAug 19,2019 PM 18:44
Dear Maria Frigescu, thank you for your interest in our XP-Pen products. You can buy Artist Display 12 Pro to Romania from this link: https://ru.aliexpress.com/item/4000101890687.html Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.
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Jo***
Delivery Aug 19,2019 AM 00:20
Does the Artist 12 Pro ship to Sweden?
Official mallAug 19,2019 PM 18:45
Dear Joshua Chi, thank you for your interest in our XP-Pen products. You can buy Artist 12 Pro to Sweden from this link: https://www.storexppen.co.uk/buy/artist-12-pro.html Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.
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Ma***
Goods Aug 18,2019 AM 05:59
Do you have to connect the device to a computer for it to work?
Official mallAug 19,2019 PM 18:50
Dear Madisyn Jeansonne, thank you for your interest in our XP-Pen products. Sorry, since the tablet doesn't have any programs in it, so it must be connected with a computer because they can't work alone without a computer.
Thanks for your understanding. Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.
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le***
Payment Aug 18,2019 AM 05:21
im wondering the discount that's on for the anniversary will stay till aug 27 , when i get paid i would love to instantly buy it now but cannot. .
Ja***Aug 18,2019 AM 09:25
It looks like the sale ends September 15th
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na***
Goods Aug 18,2019 AM 01:31
I got a question about the saving of %30 for the tablet. When will it end???
Official mallAug 19,2019 PM 18:55
Dear nataly lopez, thank you for your interest in our XP-Pen products. Our anniversary will end on September 15th. Hope it’s helpful to you. If you have any other questions, please feel free to contact us.
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pa***
Delivery Aug 17,2019 PM 20:36
hi is it possible to ship it to the Philippines? Also, about how long would the general time be for it to arrive?
Official mallAug 19,2019 PM 19:07
Dear paul justin abellano, thank you for your interest in our XP-Pen products. Yes, we can ship Artist Display 12 Pro to the Philippines. And it takes 7- 15 day to arrive. Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.
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Ch***
Delivery Aug 17,2019 PM 12:53
Shipping to the US, can I just order the Artist 12 Pro directly from here (this website)? Also, about how long would the general time be for it to arrive? Thanks in advance.
Official mallAug 19,2019 PM 19:00
Dear Chevon Irving,
Thank you for your interest in our XP-Pen products.
If shipping to US. You can directly buy Artist 12 Pro from this website. Here is the link: https://www.storexppen.com/buy/artist-12-pro.html
And it takes 3-7 days to arrive.
Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.
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Sa***
Customer service Aug 17,2019 AM 09:46
Hello, is it possible to ship to Malaysia?
Official mallAug 17,2019 AM 10:55
Dear Sabrina Jelen, thank you for interested in our product, sorry we don't ship to Malaysia now because of the customs reason and logistics reason. But we have a distributor in Malaysia, here is the phone number: +60122689600
Thank you so much for your understanding.
Or you can also search for "kingofkfc" in shopee.
Hope it’s helpful to you.
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Je***
Goods Aug 17,2019 AM 07:07
Does this come with the newest HDMI to Mac adapter which is type-c
Official mallAug 21,2019 PM 12:15
Dear Jean-Baptiste Mckly, thank you for your interest in our XP-Pen products. The Artist Display 12 Pro comes with the newest HDMI to Mac adapter which is USB. Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.
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Ja***
Customer service Aug 17,2019 AM 00:52
I just bought this tablet and I'm waiting for it to ship and while I was waiting I thought about what drivers I would be downloading but I didn't find any so I was wondering what drivers I need to use?
Official mallAug 17,2019 AM 09:40
Dear Jacob Helms, Thank you for purchasing our XP-PEN products. You can download the driver of Artist Display 12 Pro from this link: https://www.xp-pen.com/download-450.html Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.
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Os***
Delivery Aug 16,2019 PM 12:52
Hello, is it possible to ship it to Mexico?
Official mallAug 16,2019 PM 19:01
Dear Oswaldo Chavez, thank you for your interest in our XP-Pen products. You can buy the Artist 12 Pro from this link: https://es.aliexpress.com/item/32566781136.html Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.
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