AN***
Goods Sep 02,2019 AM 09:44
Will the L shaped USB C 3 in 1 cable from the Artist 12 fit in the Artist 12 Pro(the cable protruding to the right is annoying)?
And will the protective film for Artist 12 fit on the Artist 12 Pro(just in case I need to replace the existing one)?
Official mallSep 05,2019 PM 18:45
Dear customer, Thanks for your interested in our XP-PEN products. Sorry, the 3 in 1 cable used for Artist 12 can't be used for Artist Display 12 Pro. But the protective film for Artist 12 fit on the Artist 12 Pro. Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.
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Be***
Delivery Aug 30,2019 AM 00:57
Hello! I was wondering if you shipped to the UK? If so, how long would it take?
Official mallAug 30,2019 PM 18:43
Dear Ben White, thank you for your interest in our XP-Pen products. You can buy it from this link: https://www.storexppen.co.uk/buy/artist-12-pro.html. And it takes 7-20 days to arrive. Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.
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An***
Delivery Aug 28,2019 AM 05:30
does it ship to lebanon
Official mallAug 29,2019 PM 17:04
Dear Angelo Abi Hanna, thank you for your interest in our XP-Pen products. Yes, we can ship Artist Display 12 Pro to Lebanon. Here is the link： https://www.aliexpress.com/item/4000101890687.html?spm=2114.12010612.8148356.1.408f67aeyAOl7Y. Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.
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te***
Delivery Aug 26,2019 AM 09:06
Is delivery to Malaysia available?
Official mallAug 29,2019 PM 16:38
Dear tengku ammar, thank you for interested in our product, sorry we don't ship to Malaysia now because of the customs reason and logistics reason. But we have a distributor in Malaysia, here is the phone number: +60122689600
Thank you so much for your understanding.
Or you can also search for "kingofkfc" in shopee.
Hope it’s helpful to you. Have a nice day : )
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Gr***
Goods Aug 26,2019 AM 07:42
Is it compatible with Krita?
Na***Aug 27,2019 PM 16:26
Yes, its compatible with Krita.
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Ce***
Goods Aug 25,2019 AM 05:53
I just purchased it an I’m super excited but I do have one other question what’s the different between this one and 15.6
Official mallAug 28,2019 PM 19:42
Dear Cecilia Gonzalez, The main difference between Artist 12 Pro and Artist 15.6 is that the size of Artist 15.6 is bigger. And the Artist 12 Pro support tilt function. etc.
And you can know more about Artist 12 Pro from this link: https://www.storexppen.com/buy/artist-12-pro.html.
And the Artist Display 15.6 from this link: https://www.storexppen.com/buy/artist15_6.html
Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.
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An***
Delivery Aug 24,2019 PM 18:03
Can it be delivered to Dubai?
Official mallAug 28,2019 PM 19:45
Dear Andrea Balin, thank you for your interest in our XP-Pen products. Sorry, we can't ship Artist Display 12 Pro to Dubai. Thanks for your understanding.
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Jo***
Customer service Aug 24,2019 PM 13:43
I use animation software such as Toon Boom Harmony and Toon Boom Storyboard Pro; is the Artist Pro 12 compatible with both softwares?
Official mallAug 24,2019 PM 16:27
Dear John McNeece, thanks for your inquiry. The Artist Display 12 Pro can work with Toon Boom Harmony and Toon Boom Storyboard Pro. Hope it’s helpful to you. have a nice weekend : )
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Vi***
Customer service Aug 24,2019 AM 06:45
Is it compatible with clip studio paint?
Official mallAug 24,2019 PM 16:20
Dear Vic Vongphichith, thank you for your inquiry. The Artist Display 12 Pro is compatible with clip studio paint. Hope it’s helpful to you. Have a nice weekend : )
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Ja***
Goods Aug 23,2019 AM 02:23
Does anybody know if the ac 48 case will work with the artist display 12 pro?
Official mallAug 24,2019 PM 16:11
Dear Jason Barnes, thank you for your interest in our XP-Pen products. Yes, the AC48 case can work with the Artist Display 12 Pro. Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.
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De***
Payment Aug 23,2019 AM 01:47
I’ve tried purchasing twice already? I’ve used 2 different cards to see if that was the issue. When I try to finish the payment it only goes back to the beginning, I didn’t get a conformation email saying my payment has been received. Only the email prior to not making the payment yet. I’m not sure if you’ve received payment twice and I just didn’t get a email saying so. Please help thanks
Official mallAug 24,2019 PM 16:02
Dear Denae Gabourel, sorry for all the inconvenience. Could you pls provide your order number and your mailbox? So that we can check it for you. Or you can contact us directly: lirujing@xp-pen.com. Looking forward to your email.
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Ce***
Goods Aug 22,2019 PM 23:24
Dose this work on a laptop or just a computer
Official mallAug 24,2019 PM 16:03
Dear Cecilia Gonzalez, the Artist Display 12 Pro can work with a laptop or a computer. Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.
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Ma***
Delivery Aug 22,2019 AM 04:51
Hi! Do you ship to Croatia?
Official mallAug 24,2019 PM 15:52
Dear Matkovic Petra, thank you for your interest in our XP-Pen products. We can ship to Croatia. You can buy Artist Display 12 Pro to Croatia from this link: https://www.storexppen.de/buy/76.html. Hope it’s helpful to you. If you have any other questions, please feel free to contact us.
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Sh***
Delivery Aug 22,2019 AM 00:49
Is it possible to ship to scotland/germany (because i live in slovenia - a small country in EU but i have relatives in scotland & germany and they could recieve the artist display 12 pro and ship it to me)?
Official mallAug 24,2019 PM 15:49
Dear Shana Trcek, thank you for your interest in our XP-Pen products. Then you can buy Artist Display 12 Pro to Germany from this link: https://www.storexppen.de/buy/76.html Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.
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Na***
Customer service Aug 20,2019 AM 10:34
Is it possible to ship to Indonesia?
Official mallAug 21,2019 PM 12:24
Dear Nasiha Safira, thank you for interested in our product, sorry we don't ship to indonesia because of the customs reason and logistics reason. But we have distributor in indonesia , here is the link: http://xp-pen.id/
Thank you so much for your understanding.
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