Vi***

Delivery Sep 15,2019 AM 08:06

Can it be delivered to Chile???

Official mallSep 24,2019 PM 16:11

Dear Vicente Jorquera,

Thank you for your interest in our XP-Pen products.

Could you please provide your email address, so that we can let the related colleague contact you. Or you can contact our colleague at sales_cn@xp-pen.com
Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

Have a nice day: )

I want to answer

Ka***

Customer service Sep 12,2019 AM 10:35

Question, why isn't the verification key on my Artist 12 Pro box working? I'm trying to register the tablet so I can get the other programs. Please Help.

Official mallSep 24,2019 PM 16:03

Dear Kayla Hall,

Thank you for purchasing our XP-PEN products.

You can enter the serial number on the back of the Artist Display 12 Pro.

Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

Have a nice day : )

I want to answer

El***

Customer service Sep 11,2019 AM 09:13

Is there any way to connect this to a laptop that doesn't have an hdmi port?

Official mallSep 24,2019 PM 16:00

Dear Elijah Dansereau,

Thank you for your interest in our XP-Pen products.

You can purchase an HDML to USB adapter, then you can use it.

Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

I want to answer

Kr***

Delivery Sep 11,2019 AM 09:08

Is free shipping not available to Philippines?

Official mallSep 24,2019 PM 15:58

Dear Kristine Soloria,

Thank you for your interest in our XP-Pen products.

Since the shipping cost to the Philippines is more expensive, so it's not free shipping to the Philippines.

Thank you for your understanding.

If you have any other questions, please feel free to contact us.

I want to answer

Jo***

Delivery Sep 10,2019 PM 23:52

Does the Artist 12 Pro ship to Portugal?

Official mallSep 24,2019 PM 15:53

Dear José Gomes,

Thank you for your interest in our XP-Pen products.

You can buy Artist 12 Pro to Portugal from this link: https://www.storexppen.fr/buy/artist-12-pro.html

Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

I want to answer

Je***

Goods Sep 10,2019 PM 13:41

Will yall have more in stock soon? When i click on it, it says its sold out?

Official mallSep 24,2019 PM 15:51

Dear Jeremiah Renteria,

Sorry for all the inconvenience.

The Artist Display 12 Pro is in stock now.

Hope it’s helpful to you.

If you have any other questions, please feel free to contact us at lirujing@xp-pen.com

Have a nice day : )

I want to answer

Vo***

Payment Sep 10,2019 AM 07:31

I bought the Anniversary Artist 12 pro tablet on sunday the 8th for $175.00 and I have yet to hear from you about the shipping and tracking information. I call the customer service number list and it said, your call center is no longer open. No one is replaying to my emails, I am starting to think that this is a scam please get back to me ASAP or I will report this as fraud to PayPal. Order number: WEBUS-1909082153244019-XP-Pen Official Store

To***Sep 10,2019 AM 10:33

It's on sale for their anniversary. It's not a scam I just recieved mine today.

See more answers(3)

I want to answer

se***

Goods Sep 07,2019 AM 11:04

Hello, I have two questions- first, what just the difference between this pro model for 175, and the non pro model for 189? Why is the one that seems to be better, cheaper? And my second question- is this tablet compatible with AutoCAD, or to be more specific, older AutoCAD software from 2015, like Delcam Crispin shoemaker pro? Thanks! I know it's
alot sorry just trying to cover all my bases before buying!

Official mallSep 24,2019 PM 15:33

Dear sean h,

Thank you for your interest in our XP-Pen products.

Which product are you interested in?

Looking forward to your reply.

I want to answer

vi***

Customer service Sep 05,2019 AM 04:59

how long will the 30% off deal last? I plan on buying it but cant do the whole price rn so the deal is perfect for me. thank you

Official mallSep 05,2019 PM 19:38

Dear customer,

Thank you for your interest in our XP-Pen products.

Our anniversary will end on September 15th. Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

I want to answer

Nu***

Goods Sep 05,2019 AM 00:49

Can I run it off of an Android phone with Adobe Sketchbook?

Official mallSep 05,2019 PM 19:40

Dear Nunya Bidness,

Thank you for your interest in our XP-Pen products.

Sorry, the Artist Display 12 Pro can suppoet Windows® 10/8/7 (32/64bit), Mac OS X® 10.10 and higher. But it can't support Android phone.

Thank you for your understanding.

I want to answer

Ha***

Delivery Sep 04,2019 AM 01:13

I really want to buy a a Xp-pen graphic tablet, but the delivery is not available in Pakistan. Can u please help me out that how can i but it?

Official mallSep 06,2019 PM 16:58

Dear Hafsah Umar,

Thank you for your interest in our XP-Pen products.

And you can buy it from this link: https://www.aliexpress.com/item/4000101890687.html?spm=2114.12010612.8148356.1.50d667ae1Brlht

Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

I want to answer

Se***

Goods Sep 03,2019 PM 14:20

Hi, is this compatable with Dell laptop and Ibis paint x. Also does the stylus pen have a automatic erase sensor or just the artist 12?

Official mallSep 06,2019 PM 16:33

Dear Serena Fok,

Thank you for your interest in our XP-Pen products.

Sorry, the Artist Display 12 Pro doesn't support mobile phone software like Ibis paint x. The Artist Display 12 can support Windows® 10/8/7 (32/64bit), Mac OS X® 10.10 and higher.

Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

I want to answer

Ha***

Goods Sep 03,2019 AM 06:56

Is it compatible with Medibang?

Official mallSep 05,2019 AM 11:14

Dear Hannah Schneider , thank you for your interest in our XP-Pen products. Yes, the Artist Display 12 Pro is compatible with Medibang. Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.

I want to answer

Da***

Customer service Sep 03,2019 AM 04:57

it worked fine the first couple times I used it when I first got it, but now every time I try to use sai with it, it freezes up and wont work when I try to use the pen button short cuts, and only works again when I click out of sai on my laptop. is there anyway to fix this?? Sai is my main program and if I can't use it with this tablet there's really no real reason for me to have it, as much as I love it. i've already tried every fix I've found online, uninstalling sai, uninstalling the tablet drivers, reinstalling everything, changing sai's misc settings, restarting my computer half a dozen times. the only fix I found was to unplug the tablet completely and replug it in but that's only temporary and the moment I try and use the pen buttons again it freezes.

Official mallSep 05,2019 PM 18:47

Dear Danie, sorry for all the inconvenience. Don’t worry, we will help you to handle this.
If in this case, it is better if you can send the video of your issue to us, you can send the video to our tech support: service@xp-pen.com.
In this way, we can provide you with faster and more professional help. Thank you for your understanding and cooperation.

I want to answer