Mi***

Customer service Nov 14,2019 AM 08:27

Greetings I already have 48 hours and I have not been sent a tracking what happened?
My order is: WEBUS-1911120700561829.

Official mallNov 14,2019 PM 15:58

Dear Miguel Antonio Bautista,

Thanks for your patience.

Our relevant staff has sent the tracking info of your order to your mailbox. Please remember to check it out.

If you have any other question, please feel free to contact us. We are always happy to help our dear customers.

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So***

Delivery Nov 07,2019 AM 10:23

Hi, can this product be shipped to Malaysia? Also, where is this product being shipped from and how much is the shipping fee? I can only look at the quotation for Singapore and I am not sure whether it will be the same shipping price. Thank you.

Official mallNov 07,2019 AM 11:11

Dear Song Yong Xin,

Thank you for interested in our product, sorry we don't ship to Malaysia now because of the customs reason and logistics reason.

But we have a distributor in Malaysia, here is the phone number: +60122689600

Thank you so much for your understanding.

Or you can also search for "kingofkfc" in shopee.

Hope it’s helpful to you.

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Al***

Delivery Oct 21,2019 AM 01:22

Hello, I live in Texas, USA. About how long does it take to arrive at my home after shipment? Thank you.

Official mallOct 21,2019 AM 11:56

Dear Alice Yang,

Thank you for your interest in our XP-Pen products.

In general, when ship Deco 01 V2 to Texas, USA, it takes 2-3 days to arrive at your home after shipment.

Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

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di***

Goods Oct 18,2019 AM 01:06

Does this tablet support bluethhooth?

Official mallOct 19,2019 PM 12:03

Dear diederik eding,

Thank you for your interest in our XP-Pen products.

Sorry, the Deco 01 V2 doesn't support bluethhooth.
Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

Have a nice day : )

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di***

Delivery Oct 18,2019 AM 01:06

Do you guys ship this tablet to the Netherlands?

Official mallOct 19,2019 PM 12:02

Dear diederik eding,

Thank you for your interest in our XP-Pen products.

You can buy Deco 01 V2 to the Netherlands from this link: https://www.storexppen.co.uk/buy/deco-01-v2.html
Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

Have a nice day : )

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An***

Goods Oct 04,2019 PM 14:35

Hi I would like to purchase a Deco 01 V2 but I don't think its available in Indonesia yet? Is there anyway I can get it?
Will this be available in Indonesia anytime soon?
Thank you.

Official mallOct 11,2019 PM 15:53

Dear Annisa Yumnaa,

Thank you for interested in our product, sorry we don't ship to Indonesia because of the customs reason and logistics reason.

But we have distributor in Indonesia , here is the link: http://xp-pen.id/

Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

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Do***

Goods Sep 26,2019 AM 11:41

Hi I would like to purchase a Deco 01 V2, and want to know if you have an official distributor in Malaysia? Thank you.

Official mallOct 10,2019 PM 17:14

Dear Dominic Tan,

Thank you for interested in our product,

Sorry we don't ship to Malaysia now because of the customs reason and logistics reason. But we have a distributor in Malaysia, here is the phone number: +60122689600

Thank you so much for your understanding.

Or you can also search for "kingofkfc" in shopee.

Hope it’s helpful to you.

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Ch***

Goods Sep 20,2019 PM 21:00

Just bought the Deco 01 V2 and i can't wait to get it. I was wondering if the P05B Battery-free Stylus for Deco 01 V2, as stated in your video, the new pen for V2 and the only one that works with it im guessing, i was wondering when it will be available to buy separately incase anything happens to the pen. Id wanna be able to replace it and so far i dont think there is any way to do so. Other then that i cant wait! I understand shipping takes a while due to the weekend inconvenience but super excited :D

Official mallSep 24,2019 PM 16:32

Dear Chris Y,

Thank you for your interest in our XP-Pen products.

The stylus for Deco 01 V2 is P05 Battery-free Stylus, here is the link: https://www.storexppen.com/buy/58.html

Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

Have a nice day : )

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mi***

Goods Sep 11,2019 PM 13:50

hi, i am from bangladesh, i do not see my country name in shipping, so i was wondering how to purchase it then?

Official mallSep 24,2019 PM 16:14

Dear mikan sakura,

Thank you for your interest in our XP-Pen products.

You can purchase Deco 01 V2 to Bangladesh from this link: https://www.aliexpress.com/item/32890178943.html

Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

Have a nice day : )

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Mo***

Goods Sep 05,2019 AM 00:06

How can i buy v2 from india?

Official mallSep 05,2019 PM 19:37

Dear Mohan Kolamuri, thank you for interested in our product, sorry we don't ship to India because of the customs reason and logistics reason.

But we have distributor in India, here is the link: http://xp-pen.co.in/

Thank you so much for your understanding.

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Ad***

Goods Sep 01,2019 PM 14:24

I was wondering, I have a Galaxy note 8 which has a USB type C port. does the adapter come with a type c variant? can i just use one of my type c changing cords? and if no the the prior two questions, which tablet supports type C ports?

Ka***Sep 04,2019 PM 12:07

Please check my review. I worked with both Laptop and my Samsung Note 8... Both working awesome... It comes with both MicroUSB & Type C adapter for working with mobile device

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Ge***

Delivery Aug 23,2019 PM 23:38

How can I buy and have it shipped to Nigeria?

Official mallAug 24,2019 PM 16:18

Dear George Okanga, thank you for your interest in our XP-Pen products. Or you can buy Deco 01 V2 to Nigeria from this link: https://xp-pen.aliexpress.com/store/1910017. Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.

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Rh***

Payment Aug 23,2019 PM 16:48

is the 47.99$ the fixed price or should I pay for the shipping fee for 25$

Official mallAug 24,2019 PM 16:15

Dear Rhyan Gequillana, thank you for your interest in our XP-Pen products. Which country are you in? So that we can check it for you. Looking forward to your reply.

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An***

Goods Aug 22,2019 AM 10:52

I see that this tablet supports Android, will it also work on a Chromebook with Chrome OS (I can install Android apps on it).

Official mallAug 24,2019 PM 15:56

Dear Andre Hayter, thank you for your interest in our XP-Pen products. Sorry, the Deco 01 V2 can't work with a Chromebook with Chrome OS. Thank you for your understanding. Have a nice weekend : )

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Ge***

Delivery Aug 21,2019 PM 16:14

Is this door to door delivery in the Philippines ? or I have to pick it up in the Bureau of Custom/Airport?

Official mallAug 22,2019 AM 10:26

Dear Gene Josue, thanks for your inquiry, the logistics providers will basically deliver the goods to your door, and a few may need to go to the local post office to collect them.Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.

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