Uy***

Goods  Nov 27,2020 PM 22:16

Hello, can you let me ask if this Deco 01 V2 can connect to Iphone or HP laptop? And can I get freeship in Canada?

Official mallNov 28,2020 PM 16:59

Thanks for your inquiry.
Yes, our Deco 01 V2 can work with HP laptop. It doesn't support iPhone.
It supports Windows 10/8/7(32/64bit), Mac OS X 10.10 and higher. Compatible with popular digital art software such as Adobe, Photoshop, Illustrator, SAI, CDR, GIMP, Krita, Medibang, Fire Alpaca, Blender, 3D and more.
If you have any other questions, please feel free to contact us.

Uy***Nov 30,2020 AM 00:40

can I get freeship in Canada?.

sa***Dec 11,2020 AM 04:48

is this product shipped to India?

See more answers(2)

I want to answer

Be***

Goods  Oct 05,2020 AM 04:41

I want to add to cart 01 V2 Extra Cable Travel Case:Standard Extra Protective Case:Standard, but I don't know how. Could you help me, please?

Official mallOct 06,2020 PM 16:22

Thanks for your inquiry.
Here are the simple steps place an order:
1) Go to the item page of the product you would like to order.
2) Select quantity and variant then click “Add to Cart”.
3) Click "Check Out" to enter a new page.
4) In the new page, fill in your information (Email, Name, Shipping address, and etc.) and then click "Submit order".
5) Complete the payment to finish the order.
If you need further assistance, you are welcomed to contact us again, and we will do our best to help you.

I want to answer

Wh***

Goods  Sep 26,2020 PM 20:00

Hello,
I am potentially in the market for a new tablet, and I've come from using Wacom Intuos Pro (Medium). How does the Deco 01 V2 model compare? I'm not necessarily looking for a lot of bells and whistles, but I've had several problems with USB ports breaking in my Wacom tablets before, and I'm looking for a more affordable (and port-sturdy) replacement option. This appears to be a fair product, but I'd like to know how it holds up against Wacom, which (aside from the USB ports) typically last me at least 3 years. Any help would be greatly appreciated.
Thank you!

Official mallSep 27,2020 PM 15:39

Thanks for your inquiry.
Our Deco 01V2 has its own advantage, it can work with Android phones except some of Samsung phones. It comes with durable interface and 18 month warranty. It also support 60 degrees tilt function. If you have any other questions, please feel free to contact us.

I want to answer

Je***

Goods  Sep 20,2020 AM 02:41

Hello! I wanted to task if this tablet is compatible with TV Paint 11 on Mac :) Thank you!

Official mallSep 21,2020 PM 16:01

Thanks for writing to us.
Yes, the Deco 01 V2 can work with TV Paint 11 on Mac.
If you need further assistance, you are welcomed to contact us again.

I want to answer

Da***

Goods  Jul 09,2020 AM 11:39

I have this tablet and love it, but was wondering what is recommended to use to clean it, when necessary? I have not seen anything about cleaning the product in the guide or manual that it came with.

Official mallJul 09,2020 PM 12:24

Thanks for your inquiry.
Please note that Deco01 V2 is not waterproof. Therefore, we recommend that you use a dry handkerchief for cleaning.
Hope this helps.
Please feel free to contact us if you have more question.

I want to answer

so***

Goods  Jun 29,2020 PM 12:01

Does the Deco 01 V2 work with windows?

Official mallJun 29,2020 PM 18:51

Thanks for your inquiry.
Yes, the Deco 01V2 supports Windows 10/8/7(32/64bit), Mac OS X 10.10 and higher. Compatible with popular digital art software such as Adobe, Photoshop, Illustrator, SAI, CDR, GIMP, Krita, Medibang, Fire Alpaca, Blender, 3D and more.
If you have any other questions, please feel free to contact us.

I want to answer

ev***

Goods  May 09,2020 PM 23:08

I'm doing online teaching , and I'm using Microsoft Office (word, power point etc) and Pdf files. Can I use the xp-pen deco 01 v2 to make notations for my students? If not what you suggesting?
I'm use OS win10
Thank you

Official mallMay 11,2020 PM 15:33

Thanks for wiriting to us.
Yes, our Deco 01 V2 can make notation on Microsoft Office (word, power point etc) and Pdf files.
And here is the relevant FAQ: https://www.xp-pen.com/faq-440.html
Hope this helpful to you.
If you have any questions, please feel free to let us know. We are always happy to assist you.

I want to answer

Di***

Delivery  Apr 30,2020 PM 19:47

I would like to know when my order will be shipped?

Official mallMay 01,2020 AM 11:00

Thanks for your inquiry.
To protect your personal privacy, please email us with your order number to lirujing@xp-pen.com or shop@xp-pen.com to check your order status.They will get back to you asap.
Thanks for your understanding.
If you need further assistance, please feel free to contact us. We are always happy to help you.

I want to answer

Gr***

Goods  Apr 14,2020 AM 00:27

i made an account after buying the tablet, can you please connect my order WEBUS-2004110517117171 to my order list?

Official mallApr 14,2020 AM 09:52

Thanks for writing to us.
Your order#WEBUS-2004110517117171 has been associated with your account.
Hope this helpful to you.
If you have other questions, please feel free to contact us. We are happy to offer our assistance.

I want to answer

Do***

Goods  Jan 27,2020 PM 16:49

I created an account after making a purchase, is it possible for the purchase to be added into my order list so that I can track its movements?
The exact order was WEBUS-2001241829197272

Official mallJan 28,2020 AM 11:31

Thanks for your inquiry.
Your order#WEBUS-2001241829197272 has been associated to your account.
Hope this helps.
If you have any other questions, please feel free to contact us.

I want to answer

Ni***

Customer service  Jan 16,2020 PM 21:31

Hello I'm student of india,I'm want to buy xp pen deco 01 V2 which is having market price (on website of xp-pen.com)of 6999 indian rupees.I want to verify about the future offer(festival or other) price related to this product...that it's possible for me to get this product at around 3500 to 4000 indian rupees in near future,So as a student can I wait for this?
As one of my friend told me that he is seeing the related link on website of getting the product at 3500 having actual price is 6999 indian rupees..so i want to wait for some period of time for getting the product at concession price?
Thank you.

Official mallJan 17,2020 AM 10:51

Thanks for your inquiry.
Different online stores have different discount policies. For more details, you can find the online service in the Indian electronics store.
This is the website: https://xp-pen.co.in/
Hope this helps.
If you need further assistance, please feel free to contact us. We are always happy to help you.

I want to answer

Ju***

Delivery  Jan 06,2020 PM 21:29

It’s been 24 hour since I bought the tablet but I haven’t received the tracking number.

Order number: WEBUS-2001060501357414

Official mallJan 07,2020 PM 14:09

Thanks for your inquiry,
​​We usually need 48-72 hours to process the order. The shipping time is about 3-7 days. You can check the order status in your XP-PEN account and we will also send you an email notification. The tracking info usually appears within 2 days after the package shipped.
If you need further assistance, please feel free to contact us. We are always happy to help you.

I want to answer

Le***

Delivery  Jan 01,2020 PM 12:09

Hello, good morning and happy new year, I wanted to check if you ship to Central America specifically to Honduras I am very interested in your products :D

Hola, buenos días y feliz año nuevo, quería comprobar si envías a Centroamérica específicamente a Honduras estoy muy interesado en tus productos :D

Official mallJan 02,2020 PM 15:38

Thanks for your inquiry.
Sorry, but we can't ship to Honduras at the moment.
Sorry for the inconvenience caused.
If you have further questions, please feel free to contact us.

I want to answer

Ki***

Delivery  Nov 21,2019 PM 12:37

Hi, it's been more than 48 hours and I haven't received the email for the delivery information. What's the status on my order? My order number is WEBUS-1911152308441729. Thanks!

Official mallNov 21,2019 PM 14:55

Dear Kim Gallego,

Thanks for your inquiry.

We have forwarded your case to the appropriate colleague, they will contact you as soon as possible and help you.

Please wait patiently for some time~

I want to answer

Jo***

Goods  Nov 16,2019 PM 15:22

Hi I would like to purchase a Deco 01 V2 but I don't think its available in Malaysia yet? Is there anyway I can get it? Will this be available in Malaysia anytime soon? Thank you.

Official mallNov 16,2019 PM 18:31

Dear Jojoly Tang,

Thank you for interested in our product, sorry we don't ship to Malaysia now because of the customs reason and logistics reason.

But we have a distributor in Malaysia, here is the phone number: +60122689600

Thank you so much for your understanding.

Or you can also search for "kingofkfc" in shopee.

Hope it’s helpful to you.

I want to answer