Bo***

Delivery  Jan 22,2020 AM 06:38

how much time will be the delivery of the product to this address : 18793 MOUNT CIMARRON ST FOUNTAIN VALLEY, CA 92708-7318/ united states? , I need the product before of january 29/2020.

Official mallJan 22,2020 AM 11:09

Thanks for your inquiry.
Our shipping time to the US ranges from 3-9 days.
Please feel free to contact us if you have more question. We would like to assist you the best we can.

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Wh***

Goods  Jan 03,2020 AM 02:44

How long until these are back in stock?

Official mallJan 03,2020 PM 14:20

Thanks for your inquiry.
Sorry, but the restock date for Artist 13.3pro is uncertain at the moment.
Sorry for the inconvenience caused.
If you have any other questions, please feel free to contact us.

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Gi***

Delivery  Dec 17,2019 PM 12:38

Is thier a same day shipping or next day day shipping option

Official mallDec 17,2019 PM 17:27

Thanks for your inquiry.
Sorry, but we don't have same day or next day delivery option at the moment.
Hope this clarifies the issue.
If you have any other questions, you are always welcome to ask us. We are always happy to offer you our assistance.

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紀 ***

Goods  Dec 11,2019 PM 19:43

我想買一個artist 13.3 pro 不知道有沒有送到台灣
如果有可以用visa付錢嗎？
說明書有沒有繁中，如果沒有日文也可以

Official mallDec 12,2019 PM 14:06

您好，感谢您的咨询
我们可以配送到台湾，您可以先下订单，然后选择一个我们可以发送的目的地。 然后输入正确的中文台湾地址。我们的产品说明书包含中文和日文。
下单成功后，请尽快向我们发送您的订单号和您的个人身份证号码到我们的邮箱：lirujing@xp-pen.com 或者 shop@xp-pen.com。 然后我们会及时为您安排发货。
感谢您的理解。

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Go***

Goods  Nov 20,2019 PM 23:22

I am unsure...Once the tablet is set up, is there any reason to need a computer thereafter? Please advise.

Official mallNov 21,2019 PM 14:30

Dear Gordon Stephanie,

Since our display doesn't have any program itself. It must be connected to a PC to work.

Hope this answers your questions.

If you have any other questions, please feel free to contact us. We are always happy to help you.

Best regards,

XP-PEN

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Da***

Goods  Sep 29,2019 AM 09:18

1. Can it be powered by a powerbank that supports USB and USB-C charging like Anker PowerCore+ 26800 PD
2. Does it have support for Linux OS?
3. Are there any recommended screen protectors?
4. What is the weght?

Official mallOct 11,2019 PM 12:29

Dear Darren Seet,

Thank you for your interest in our XP-Pen products.

1、Since the Artist Display 13.3 Pro doesn't have any programs on it, so it must be connected with a computer because they can't work alone without a computer.

2、For Linux, the Artist Display 13.3 Pro can support Ubuntu、Centos、Arch、Mint、Red Hat、Debian、manjaro、elementary for 64 bits beta driver.

3、Sorry, we have not sold the protective film of Artist 13.3 Pro separately, but we will sell it in the future time.

4、The Artist 13.3 Pro weights about 4.40 LB.

Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

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Br***

Goods  Sep 28,2019 PM 17:50

Hey so I've had mine for about....two weeks now, and I use it pretty regularly, and I've noticed the screen is starting to become scratched. Is there anything I can do about that? I paid good money for this and it's a little disappointing to see them.

Official mallOct 10,2019 PM 17:21

Dear Brittney Pelletier,

Thank you for your support of our XP-PEN brand. Don't worry, we will help you.
Regarding the scratches issue, please be noted that there is a protective film already applied to the tablet screen, it's tightly pasted on the screen so it's hard to notice. The scratches you mentioned should be happening on the protective film instead of the real screen, please do not worry.

If you feel that the wear is serious, please replace your nib in time.

Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

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yu***

Delivery  Sep 24,2019 AM 06:27

Hi, I want to buy this tablet, but I can't see it sent to Indonesia. Is there that option or what can I do?

Official mallSep 24,2019 PM 17:10

Dear yusuf Sangdes,

Thank you for interested in our product, sorry we don't ship to Indonesia because of the customs reason and logistics reason.

But we have a distributor in Indonesia, here is the link: http://xp-pen.id/

Thank you so much for your understanding.

Have a nice day : )

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He***

Delivery  Sep 05,2019 AM 05:39

Hi, I want to buy this tablet, but I can't see it sent to Mexico.
Is there that option or what can I do?

Official mallSep 06,2019 PM 17:04

Dear Hernandez Arturo,

Thank you for your interest in our XP-Pen products.

Sorry, we don't ship Artist Display 13.3 Pro to Mexico.

Thank you for your understanding.

If you have any other questions, please feel free to contact us.

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As***

Goods  Aug 23,2019 PM 22:52

Hi, is this compatible with Mac?

Official mallAug 24,2019 PM 16:16

Dear Ashe Lacuna, thank you for your interest in our XP-Pen products. The Artist Display 13.3 Pro can support Windows® 10/8/7 (32/64bit), Mac OS X® 10.10 and higher.Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.

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Ri***

Payment  Aug 17,2019 PM 13:23

Do I need to pay for customs here in the Philippines for the purchase?

Official mallAug 19,2019 PM 19:01

Dear Ricardo Dizon, thank you for your interest in our XP-Pen products. Customs fees are determined by local customs policies and fees are also collected by local customs. Or you can check your local customs policy. Hope it’s helpful to you. If you have any other questions, please feel free to contact us.

Ri***Aug 20,2019 PM 14:13

Thank you. I am clueless on how they add additional fees with this. My best option is in Lazada which is also your official Service?

https://www.lazada.com.ph/products/xp-pen-artist133-pro-133-inch-ips-drawing-monitor-pen-display-full-laminated-graphics-drawing-monitor-with-tilt-function-and-8-shortcut-keys-8192-levels-pen-pressure-123-srgb-i353766568-s799152060.html?spm=a2o4l.searchlist.list.1.62a74939skveeM&search=1

Official mallAug 20,2019 PM 15:31

Yes, this is the official shop on AliExpress : )

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Br***

Customer service  Aug 11,2019 PM 14:15

Hey there! I forget which tablet it is that I had, but a small issue that I had with it is the distance between the screen and the glass that you press the pen to. Is that much of an issue with this tablet? I have a moderately unconventional setup so I tend to be looking at my tablet at a bit of an angle so it would be nice for that gap to be as short as possible to minimize parallax.

Official mallAug 13,2019 PM 18:19

Dear Brendan Rogers, sorry for all the inconvenience. Don’t worry, we will help you to handle this. What version of your computer system is it? And it is better if you can send the video of your issue to us, you can send the video to our tech support: service@xp-pen.com. Hope your problem will be solved early. Thank you for your understanding and cooperation.

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Ja***

Goods  Aug 10,2019 AM 07:45

When will this be available in Australia?

Official mallAug 13,2019 AM 11:37

Dear James THOMPSON, thank you for your interest in our XP-Pen products. You can buy Artist13.3 Pro to Australia from this link: https://www.storexppen.com.au/buy/74.html Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.

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Al***

Goods  Aug 04,2019 PM 20:26

Hello. I wanna buy this tablet. When It will be available in europe? (I am located in Spain)

Official mallAug 05,2019 PM 12:00

Dear Alla Iachkulo, thank you for your interest in our XP-Pen products. You can buy Artist Display 13.3 Pro to Spain from this link: https://www.storexppen.de/buy/72.html Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.

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