Ar***

Goods  Dec 22,2020 PM 16:53

Hello!
1.I want to know if this is compatible with ASUS Chromebook Flip C436
2. Does it need to be plugged in or does it have a bluetooth system?
3. Do you ship to the US and around how many business days does it take?

Official mallDec 22,2020 PM 19:01

Thanks for your inquiry.
1.Our Deco 01V2, G640S Android, Star 03, Deco Pro S&M, Artist 12pro, 13.3pro, 15.6pro, 22R pro,24pro and Innovator 16 supports Chrome OS is lower than 83.X version(not included).
2. Our Star05, Star06 and Deco 03 tablets support ISM2.4G USB wireless function.
3. We usually need 48-72 hours to process the order. The shipping time is about 5-12 days. You can check the order status in your XP-PEN account and we will also send you an email notification. The tracking info usually appears within 2 days after the package shipped.
If you have any other questions, please feel free to contact us.

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Re***

Payment  Oct 30,2020 AM 05:15

Do you have sales during the holiday season (Christmas)?

Official mallOct 30,2020 PM 18:31

Thanks for your inquiry.
Yes, we will have a sales during the holiday season like Christmas.
If you need further assistance, you are welcomed to contact us again.

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Je***

Customer service  Oct 30,2020 AM 00:01

Hi, Good Morning this is my first time ordering from xp-pen and I wanted to know how the packeting and delivery would work. If I had an issue with the product how can I find a way to fix it. (I live in the US) I hope you are having a great day and I hope you can help as well. Thank you for your time.

Official mallOct 30,2020 PM 18:29

Thanks for your inquiry.
We usually need 48-72 hours to process the order. The processing time may take longer during the weekend. The shipping time is about 5-12 days.
All our products are 100% tested for quality assurance and well-packed in colored packing boxes. We provide 18 months warranty for our tablet, and the accessories like the pen have a three months warranty, which starts from the date of purchase.
Please refer to our warranty policy for more details about the warranty:
https://www.storexppen.com/article/6.html

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Kr***

Customer service  Sep 26,2020 AM 01:07

Does this tablet compatible with MediBang paint pro? I am planning on buying this tablet in the future and am wondering if it will work with the drawing program I prefer to use.

Official mallSep 27,2020 PM 15:31

Thanks for your inquiry.
Yes, our Artist Display 13.3 Pro can work with MediBang paint pro.
Please feel free to let us know if you have other questions, we are always happy to help you.

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Da***

Goods  Sep 01,2020 AM 08:50

Hi I'm planing to buy this one, the offer has an end date?

Official mallSep 01,2020 PM 17:26

Thanks for your inquiry.
Our anniversary sales last from Aug,15th to Sep,14th.
If you have any other questions, please feel free to contact us.

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Ch***

Delivery  Jul 23,2020 AM 06:54

Hi I am interested in this product is the delibery available in Honduras?

Official mallJul 23,2020 AM 09:59

Thanks for writing to us.
You can purchase our products to Honduras at the link: https://xp-pen.aliexpress.com/store/1910017?spm=a2g0o.store_home.1000001.12.28014cfaHQnCcp
If you have any other questions, please feel free to contact us.

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Ma***

Goods  Jun 04,2020 AM 08:56

I recently purchased this display tablet and wanted to know if I need to purchase a screen protector for the display?

Official mallJun 04,2020 PM 14:31

Thanks for writing to us.
Our Artist display comes with a screen protector pre-attached to the screen.
If you need further assistance, please feel free to contact us.

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Ro***

Payment  Apr 18,2020 AM 06:36

Will there be another sale any time soon?

Official mallApr 18,2020 AM 10:04

Thanks for your inquiry.
Our next sale will be in mid-May.
If you have any other questions, please feel free to contact us.

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Al***

Delivery  Apr 16,2020 AM 01:08

Why does it say: Shipment starts on 28th April - I want to purchase this item but there are other comparable items that don't include the long wait, I might go for those as I don't want to wait for april before it even ships, then additional delivery time.

Official mallApr 16,2020 AM 09:38

Thanks for your inquiry.
Sorry, but our current stock of Artist 13.3pro has been sold out and it will be restocked after April,28th.
You can purchase our Artist 12 pro or Artist 15.6pro in-stock products.
Hope this helpful to you.

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Ca***

Customer service  Apr 14,2020 AM 02:48

Does this tablet work with Adobe Photoshop Elements 13?

Official mallApr 14,2020 AM 09:53

Thanks for writing to us.
Yes, the Artist Display 13.3 Pro can work with Adobe Photoshop Elements 13.
Hope this helpful to you.
If you have other questions, please feel free to contact us. We are happy to offer our assistance.

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Ju***

Goods  Apr 11,2020 AM 06:51

Are there any plans to have your products work with Chromebooks? I have a desktop PC, but my daughter primarily uses her Chromebook.

Official mallApr 11,2020 PM 14:11

Thanks for your inquiry.
Sorry, but our tablets can't support Chrome OS system at the moment.
Our R&D department has already put this compatibility in the R&D list.
If you need further assistance, you are welcomed to contact us again, and we will do our best to help you.

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Ka***

Customer service  Apr 07,2020 AM 07:07

Am I able to use the artist 13.3 pro without having to plug it in? Even after installing the drivers.

Official mallApr 07,2020 AM 09:42

Thanks for your inquiry.
The Artist 13.3pro needs to be connected to a PC to work. It's not a standalone product.
Hope this clarifies the issue.
If you have any other questions, please feel free to contact us.

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Wi***

Delivery  Mar 20,2020 AM 10:39

I recently purchased your product but it doesn't tell me when it will arrive

Official mallMar 20,2020 PM 12:13

Thanks for your inquiry.
We usually need 48-72 hours to process the order. The shipping time is about 3-7 days. You can check the order status in your XP-PEN account and we will also send you an email notification. The tracking info usually appears within 2 days after the package shipped.
Hope this helpful to you.
If you have any other questions, please feel free to contact us.

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Br***

Goods  Feb 09,2020 AM 06:21

I want to buy this, but I need to know what laptops and computers this works with, will it work with a chrome book that runs Samsung?

Official mallFeb 09,2020 PM 13:54

Thanks for your inquiry.
Sorry, but our Artist Display 13.3 Pro can't work with Chrome OS system. It supports Windows 10/8/7(32/64bit), Mac OS X 10.10 and higher.
Hope this helps.
If you have any other questions, please feel free to contact us.

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Er***

Delivery  Jan 23,2020 AM 09:49

Excuse me, I would like to purchase this tablet, but:
1) Does it ship to the Philippines?
2) If so, how long does it take?
3) How do I pick it up? Does it get delivered to my address, or do I have to go to a shipping place (like FedEx)?
4) If I do have to pick it up somewhere else, what happens if there isn't a branch near me?

Official mallJan 24,2020 PM 13:07

Thanks for your inquiry.
Below are the answers for your questions.
1) We can ship to Philippines and you can purchase at the link: https://www.storexppen.com/
2) The shipping time to Philippines ranges from 5-15 days.
3) The package will shipped by DHL/ Philippines post and it will deliver to your address.

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