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Goods Feb 18,2022 PM 17:34
Is it a standalone graphic display or do I need to plug it to a computer to use it?
Official mallFeb 18,2022 PM 17:37
It is not a standalone product, it needs to be connected to a computer to work. It supports Windows 10/8/7(32/64bit), Mac OS X version 10.10 or later.
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XF***
Goods Mar 28,2025 AM 10:41
Can I connect this to an android phone? And does the package include full: 1 x 13.3 Inch Display1 x Battery-free Stylus1 x Portable Stand1 x Cleaning cloth1 x Pen Holder1 x Quick Guide8 x Replacement Pen Nibs1 x 3-in-1 USB Cable1 x USB Extension Cord1 x Black Drawing Glove1 x Power Adapter or i'll have to buy the Glovel alone? Just to make sure, thank you
Official mallMar 28,2025 PM 14:17
Hello,
Yes, you can connect it to an Android phone. The package includes everything listed, including the glove.
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Delivery Mar 04,2025 AM 01:11
How long would it take to deliver to Randallstown Maryland?
Official mallMar 04,2025 PM 12:21
Hello
The shipping time is about 5 working days.
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XF***
Delivery Feb 26,2025 PM 13:13
How long would it take to be delivered to Alaska US?
Official mallFeb 26,2025 PM 15:03
Hello
We can ship to Alaska, but because Alaska is a remote area, there is a shipping charge.
Please select Alaska in the country/region selection box.
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XF***
Goods Feb 20,2025 AM 00:05
Can you connect it to a phone?
Official mallFeb 20,2025 PM 17:49
Hello
No, Artist 13.3 Pro is not compatible with IOS system.
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XF***
Customer service Nov 15,2024 AM 02:34
I wanted to know if is it possible to connect iPhone or iPad, or only connect PC
Official mallNov 15,2024 PM 17:40
Hello
Artist 13.3 Pro is not compatible with IOS system, so it cannot be connected to iPad or iPhone to work.
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XF***
Goods Oct 03,2024 PM 20:51
does it support lenovo ideapad 1?
Official mallOct 04,2024 PM 14:42
hello
Artist 13.3 Pro is compatible with Windows 7 (or later), Mac OS X 10.10 (or later), Chrome OS 88 (or later), and Linux.
As long as your computer system is the above system, then Artist 13.3 Pro is compatible with your computer.
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XF***
Goods Sep 25,2024 AM 06:26
Which chip does the stylus work with ?
Official mallSep 25,2024 PM 12:17
Hello
The stylus of Artist 13.3 Pro does not contain a chip.
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XF***
Goods Sep 25,2024 AM 06:21
I have a question, is this tablet compatible with Clip Studio Saint? And with a Macbook Air M3 chip ?
Official mallSep 25,2024 PM 12:13
Hello
If your Macbook Air M3 is running Mac OS X® 10.10 and higher, then Artist 13.3 Pro is compatible with your computer and Clip Studio Saint.
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XF***
Goods Aug 26,2024 AM 01:34
Will a Macbook Air M2 be powerful enough to run the tablet?
Official mallAug 26,2024 PM 18:14
Hello
Yes, Macbook Air M2 is compatible with Artist 13.3 Pro.
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XF***
Customer service Jul 20,2024 PM 19:11
What is the return policy?
Official mallJul 22,2024 PM 15:47
Hello
The following is the return policy
1. You can initiate a refund request within 30 calendar days from the date of purchase OR within 7 calendar days after receiving the product. We will process your return request within 24 working hours after receiving the request.
2. The product(s) and packaging should be in a new condition with no evidence of misuse, and should not impact secondary sales.
All original packaging and accessories must be returned together. In case the package is opened but the product remains intact, a 15% deduction will be applied to the refund, except for consumables such as nibs.
https://www.xp-pen.com/store/aftersales-policy.html
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XF***
Goods Mar 06,2024 AM 02:18
Sorry for the basic question. What inputs on the PC side are required for the 3-in-1 cable?
Official mallMar 06,2024 PM 15:13
Hello
The three-in-one cable needs to be connected to the HDMI interface and USB interface of the PC.
You can view the connection diagram from the link below.
https://www.xp-pen.com/store/buy/3-in-1-cable-for-artist-10s-13-3-12-15-6-pro.html
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XF***
Goods Nov 20,2023 AM 01:27
Does this come with the 3 in one cable and the screen protector, or does that have to be bought separately?
Official mallNov 20,2023 AM 10:27
Hello
Artist 13.3 Pro comes with a protective film that you can replace when scratches appear on the surface.
The package contains a three-in-one cable, so you can buy with confidence.
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XF***
Goods Nov 17,2023 AM 04:22
Can the xppen drawing tablet artist13.3 pro work with Chromebook?
Official mallNov 17,2023 AM 10:34
Hello
Yes, Artist 13.3 Pro is compatible with Chrome OS 88 (or later).
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XF***
Goods Nov 14,2023 AM 08:22
So my laptop is about 13 and a half inches and the HDMI port is on one side and the USB typ A ports are on the other side. So I was wondering if the cord would reech both sides or not.
Official mallNov 14,2023 PM 15:17
Hello
The length of the 3-in-1 cable is 2 meters, so it is long enough for you.
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