Official mallOct 10,2019 PM 19:21

Dear Shoji Ushiyama,

Don’t worry, we will help you to handle this.

Could you pls provide your order number? So that we can check it for you.

And it is better if you can send the video of your issue to us, you can send the video to our tech support: service@xp-pen.com.

In this way, we can provide you with faster and more professional help.

Hope your problem will be solved early.