XF***

Goods  Nov 14,2021 AM 10:33

Can I use my Mini 7W with two computers if I have two wireless adapters?

Official mallNov 15,2021 PM 14:17

Hello! Mini 7W can only work with one wireless adapter at a time. If you need to use the tablet on two different computers, consider taking the wireless adapter or the USB cable with you. Thanks! :)

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XF***

Goods  Jul 05,2021 AM 11:25

Will this receiver work with the star 05?

Official mallJul 05,2021 PM 17:19

Thanks for your inquiry.
Yes, it can work with Star 05.
If you have any other questions, please feel free to contact us.

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Fa***

Goods  Sep 01,2020 AM 03:57

I lost my wireless USB and bought a new one. However you leave no description on how to connect it to my device. I need some directions as soon as possible please.

Official mallSep 01,2020 PM 17:09

Thanks for your inquiry.
We're sorry to hear that you are having some trouble with your item.
Could you please contact our tech support at: service@xp-pen.com with a description or a video of the issue?
In this way, we can provide you with faster and more professional help.
Hope your problem will be solved early.

Ge***Sep 23,2020 AM 02:55

To sync the receiver plug the receiver into your computer, power off the shortcut remote, bring remote close to receiver and power back on while holding K10

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Ma***

Goods  Jul 29,2020 PM 13:39

I Bought this for my shortcut remote but it doesn't connect. How do I fix this?

Official mallJul 29,2020 PM 14:16

Thanks for your inquiry.
We're sorry to hear that you are having some trouble with your item.
Could you please contact our tech support at: service@xp-pen.com with a description or a video of the issue?
In this way, we can provide you with faster and more professional help.
Hope your problem will be solved early.

Ge***Sep 23,2020 AM 02:55

To sync the receiver plug the receiver into your computer, power off the shortcut remote, bring remote close to receiver and power back on while holding K10

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Sh***

Goods  Oct 08,2019 AM 10:21

I bought this for my Deco 03 because I lost the original wireless receiver, but it won't connect. How can I fix this?

Official mallOct 10,2019 PM 19:21

Dear Shoji Ushiyama,

Don’t worry, we will help you to handle this.

Could you pls provide your order number? So that we can check it for you.

And it is better if you can send the video of your issue to us, you can send the video to our tech support: service@xp-pen.com.

In this way, we can provide you with faster and more professional help.

Hope your problem will be solved early.

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