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Customer service Feb 23,2025 AM 07:59

Greetings, if I get this wireless receiver for my Deco LW, will the originally bundled receiver be able to be paired again if I want to? If yes, how could I switch between them? Thanks beforehand.

Official mallFeb 24,2025 PM 16:16

Hello

Purchase a new wireless receiver and it will work immediately.

If it does not work immediately, please re-pair it at https://www.xp-pen.com/download/deco-lw.html

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Goods Apr 28,2024 PM 15:11

Will this work with Star 06 Pro? I got mine and am having issues connecting. My compute recognizes the receiver is plugged in, but won't connect to my Star 06 Pro

Official mallApr 29,2024 PM 15:44

Hello

We have checked carefully and we have two products: Star 06C and Star 06. There is no Star 06 Pro as you mentioned. Your product model may be Star 06C.

Star 06C has been discontinued. The Wireless Receiver model you purchased is Star 06 and is therefore incompatible with Star 06C.

If you need to return an item, please contact the after-sales team. (shop@xp-pen.com)

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Goods Apr 04,2024 AM 07:09

Hi there,

I need a replacement USB connector for my deco mini7W and wanted to know, how exactly do you pair this new usb to my current pen tablet?

Official mallApr 08,2024 PM 17:16

Hello

Just connect the new Wireless Receiver to your device. If you encounter problems when connecting, you can contact the technical team to provide you with professional help. (service@xp-pen.com)

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XF***

Goods Jan 18,2024 AM 03:07

I have a Star05 tablet that I need a replacement reciever for, but I don't see an options that says Star05. Will one of the other options work with my tablet?

Official mallJan 26,2024 PM 12:08

Hello

Star05 has been discontinued, so the adapted Wireless Receiver has also been discontinued.

We are deeply sorry for the inconvenience this has caused you.

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Goods Nov 01,2023 PM 22:26

I have a Star 05 XP-Pen tablet and need to oreder a new wireless reciever becasue my original one broke. I accidently orderd the Star 06 wireless reciever. Can this reciever work with my Star 05 tablet (or should I recorder)?

Also, how do I get the new wireless reciever to pair with my tablet? I found a 4 page document called "Wireless Pairing Guidance Diagram for Pen Tablet." Based on those directions, I connected my tablet to my computer with a cord and then also put the wireless reciever in another USB port at the same time, however the pictures don't seem to show it this way. Also Step 2 mentions a blue arrow, but I do know where to find this arrow. Perhaps it is becuase I have the incorrect reciever. Thanks for the help!

Official mallNov 02,2023 PM 18:09

Hello

The wireless receiver models of Star 05 and Star 06 are different, so the Star 06 receiver will not work on your Star 05.

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Goods May 24,2023 PM 14:04

The wireless receiver that I was sent does not work with my Star 05 tablet. Just checking to see if I am missing something, or what the procedure is to get the correct one. Thank you

Official mallMay 24,2023 PM 15:08

Hello,

We're sorry to hear that you're having trouble using the product.

Can you send a video to our technical team: service@xp-pen.com to show the problem of your product? After they confirm that there is indeed a problem with your product. We will take care of it further for you.

We sincerely hope that we can solve this problem and provide you with a satisfactory shopping experience. Thank you very much for your understanding and cooperation.

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Goods May 23,2023 PM 21:03

hey, i know this is a bit out of the question about wireless reciever stuff but is it possible for this site to deliver stuff in the phillippines?
my reciever disappeared cuz i left it on the table while we were cleaning, the usb probably fell and unintentionally threw it, its been 4 months since it disappeared
we use Lazada and Shopee in my place and i dont know if its possible for this site to deliver products in the phillippines

Official mallMay 24,2023 AM 11:44

Hello

You can buy it from our Philippine official online store.

Link: https://www.storexppen.ph/buy/wireless-receiver.html

Hope this helps you.

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Goods May 05,2023 PM 22:02

can i use one receiver usb to connect my ac19 shortcut key and deco mini7w at the same time?

Official mallMay 06,2023 AM 11:01

Hello

No, the Wireless Receiver is different for different device models, so please purchase the Wireless Receiver according to the product model.

Hope this helps you.

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Goods Jan 30,2023 AM 02:06

Hi, does the USB Wireless Receiver work with the AC19 Shortcut Remote?

Official mallFeb 01,2023 AM 11:25

Yes

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Goods Nov 17,2021 PM 13:39

do the tongles come with a little case? Too easy to lose because they fit loosely.

Official mallNov 17,2021 PM 16:09

Thanks for your inquiry.
Sorry that we don't sell case for wireless dongles at the moment, maybe you can buy a suitable case on Amazon.
Thank you for your understanding.
If you have any other questions, please feel free to contact us.

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Goods Nov 14,2021 AM 10:33

Can I use my Mini 7W with two computers if I have two wireless adapters?

Official mallNov 15,2021 PM 14:17

Hello! Mini 7W can only work with one wireless adapter at a time. If you need to use the tablet on two different computers, consider taking the wireless adapter or the USB cable with you. Thanks! :)

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Goods Jul 05,2021 AM 11:25

Will this receiver work with the star 05?

Official mallJul 05,2021 PM 17:19

Thanks for your inquiry.
Yes, it can work with Star 05.
If you have any other questions, please feel free to contact us.

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Fa***

Goods Sep 01,2020 AM 03:57

I lost my wireless USB and bought a new one. However you leave no description on how to connect it to my device. I need some directions as soon as possible please.

Official mallSep 01,2020 PM 17:09

Thanks for your inquiry.
We're sorry to hear that you are having some trouble with your item.
Could you please contact our tech support at: service@xp-pen.com with a description or a video of the issue?
In this way, we can provide you with faster and more professional help.
Hope your problem will be solved early.

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Goods Jul 29,2020 PM 13:39

I Bought this for my shortcut remote but it doesn't connect. How do I fix this?

Official mallJul 29,2020 PM 14:16

Thanks for your inquiry.
We're sorry to hear that you are having some trouble with your item.
Could you please contact our tech support at: service@xp-pen.com with a description or a video of the issue?
In this way, we can provide you with faster and more professional help.
Hope your problem will be solved early.

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