th***

Goods Sep 12,2023 PM 21:26

Is this protector textured (Paperlike)?
Why can't I use it on Artist 12 (2nd gen)? this model doesn't have a protector screen with no texture, so I'm thinking about using this one instead.

Official mallSep 18,2023 AM 11:28

Hello,

This protective film is not textured (paper-like) and is an ordinary protective film.

The working area of the Artist 12 (2nd Gen) is not suitable for this protective film.

The following is a link to the protective film adapted to Artist 12（Gen 2）.

https://www.xp-pen.com/store/buy/paper-like-screen-protector-for-artist-12-2nd-gen.html

I want to answer

XF***

Goods Mar 15,2023 AM 09:18

Are there any plans to restock this, or is there somewhere else U.S. customers can find it?

Official mallMar 15,2023 PM 16:28

Thanks for your inquiry.
The screen protector for Artist 12 has been restocked. You can purchase it at https://www.storexppen.com/buy/80.html
Please feel free to let us know if you have other questions, we are always happy to help you.

I want to answer

XF***

Goods Apr 23,2022 AM 00:08

Does this work with the artist 12 2nd generation?

Official mallApr 23,2022 AM 10:24

Hello, this protective film not work with the artist 12 2nd generation. you can buy a screen protector ONLY suits for Artist 12 (2nd Gen) (Pack of 2) from below link:
https://www.storexppen.com/buy/protective-film-12-2nd.html

I want to answer

XF***

Goods Apr 22,2022 PM 17:32

Is this protective film to be applied on top of film which tablet already came with? Or is it a replacement in case original film is worn or damaged?

Official mallApr 25,2022 PM 14:27

Hello,
It is a replacement in case original film is worn or damaged.

I want to answer

XF***

Goods Mar 23,2022 PM 12:56

Hello! I recently got the xppen 12 gen 2 with the screen protector included (and I love the new tablet)- the issue is that the included protector is paper-like finish (rough) and is grinding down my pen nibs very fast. Is this the same protector or is it a different finish? Is is a smooth finish or rough?

I want to answer

XF***

Goods Dec 27,2021 AM 04:47

Est-ce Ok avec la tablette artiste 12 2nd génération svp

Official mallDec 27,2021 AM 11:48

Hello
Artist 12 2nd Generation. 11.9 inch. This product is loaded with our new X3 chip. (See the video for what is X3 Smart Chip https://www.youtube.com/watch?v=qmuJyE0B6Iw ) Comes in 4 different colors. It has a high color gamut of 90% NTSC, 127% sRGB, 94% Adobe RGB. Full lamination screen. Support a type c to type c connection, so make sure you grab a cable at check out for easier connection).
If you have any other questions, please feel free to contact us.

I want to answer

An***

Delivery Jul 12,2020 AM 03:53

Hello, sadly you guys don't ship into my country :( I really need a new protection film though... :( Is there a way to get one somewhere else?
Thank you so much for your help :)

Official mallJul 13,2020 PM 14:13

Thanks for writing to us.
You can purchase our product to worldwide at the Ailexpress sotre: https://xp-pen.aliexpress.com/store/1910017?spm=a2g0o.store_home.1000001.12.28014cfaHQnCcp
If you have any other question, please feel free to contact us.

I want to answer

Ki***

Customer service Jan 01,2020 AM 07:08

The protector came with zero instructions. I think it is now ruined just trying to get it on. Please help.

Official mallJan 02,2020 PM 15:27

Thanks for your inquiry.
The protective film should comes with a user manual included in the package.
If you lost it, please feel free to contact our tech support: service@xp-pen.com and they will provide professional help.
Thanks for your understanding.

I want to answer

La***

Goods Nov 23,2019 AM 11:57

Hello! I have the XP-Pen Artist12 Pro 11.6 Inch tablet. Is this compatible with that model? If not, is there a protective film replacement I can purchase for that model? Thank you!

Official mallNov 23,2019 PM 16:08

Dear Lauren Jones,

Then protective film you mentioned only suits Artist12.

Sorry that we don't currently sell the screen protector for Artist 12Pro separately, or you can buy a suitable screen protector on Amazon.

Thank you for your understanding.

If you have any other questions, please feel free to contact us. We are always happy to help our dear customers.

I want to answer