Da***

Goods  May 19,2020 PM 15:28

My Artist 15.6 looks like it has an anti glare protector on it, it looks kind of worn out but no scratches, is the actual screen of the Artist 15.6 glossy? If so, can I remove the protector that it has and replace it with this protective film?

Official mallMay 19,2020 PM 16:44

The Artist15.6 drawing display comes with protective covers(plastic layer) to avoid damages to the surface from hand grease, scratches, etc.
The real protective film is under the protective covers(plastic layer). The real protective film was tightly pasted on the screen so it's hard to be peeled off.
Hope this clarifies the issue.
If you have any other questions, please feel free to contact us.

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Ch***

Customer service  Apr 04,2020 AM 11:48

Does the non pro Artist 15.6 come with a protective film pre-applied, or would I have to order one?

Official mallApr 04,2020 PM 19:23

Thanks for your inquiry.
Yes,the Artist 15.6 comes with a pre-applied protective film.
Hope this answers your question.
If you have any other questions, please feel free to contact us.

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Gr***

Goods  Mar 31,2020 AM 03:02

Does the Artist 15.6 already ship with a protective film? I recently purchased the 15.6 Pro and its already anti-glare. Is this a replacement for what is already on the screen or is this in addition to what is already on the screen as shipped?

Official mallMar 31,2020 AM 10:21

Thanks for your inquiry.
The Artist15.6 Pro drawing display comes with protective covers(plastic layer) and protective film to avoid damages to the surface from hand grease, scratches, etc.
Please peel off the protective covers(plastic layer) before application!
The real protective film is under the protective covers(plastic layer). The real protective film was tightly pasted on the screen so it's hard to notice.
Hope this helps. If you have any other questions, please feel free to contact us.

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Ja***

Goods  Feb 28,2020 AM 01:07

Last time I got this product the protector was wasted because there was no tools to help get it on smoothly. I do not see my previous review on here so is this a revised version of the product? If so does it have the tools to help get it on correctly?

Official mallFeb 28,2020 AM 10:04

Thanks for writing to us.
Sorry, but our protective film doesn't come with tools.
Don't worry, if you have any using problem, please feel free to contact our tech support: service@xp-pen.com, they will provide professional help.
If you have other questions, please feel free to contact us. We are happy to offer our assistance.

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Mi***

Goods  Dec 17,2019 PM 12:08

Will the screen protector reduce the sensitivity of the tablet? Does it affect the performance?

Official mallDec 17,2019 PM 17:13

Thanks for your inquiry.
The screen protector do not affect the sensitivity and performance of the tablet.
Hope this answers your questions.
Please feel free to contact us if you have more question. We are always happy to offer our assistance.

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Ar***

Goods  Nov 29,2019 AM 09:10

Can it be use on a phone

Official mallNov 29,2019 PM 15:26

Hi Arlene,


We recomand you use it on XP-PEN15.6 /15.6 Pro/16 Pro. But if the size (15.6 Inch) fits your phone, of course it can be used to protect your screen from scratchs and fingerprints.

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Da***

Goods  Oct 12,2019 PM 13:21

Hello! Do you have a protective film for 13.3 PRO?

Official mallOct 12,2019 PM 18:54

Dear Danielle Louisse Endrino,

Thank you for inquiry.

Sorry, we don't currently sell the Protective Film for Artist 13.3 Pro separately, but we will sell it later.

Thanks for your patience.

If you have any other questions, please feel free to contact us.

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