XF***

Goods Aug 01,2024 PM 16:21

is this screen protector the same one that comes installed with the tablet when purchased?

Official mallAug 02,2024 AM 09:28

Hello

Yes, this screen protector is the same as the original screen protector.

I want to answer

XF***

Goods Jul 12,2024 AM 07:46

Hi! Is this film compatible with the artist pro 16? and does the artist pro 16 come preapplied with a film already? asking for a friend

Official mallJul 12,2024 PM 15:51

Hello

No, this screen protector is only compatible with the Artist 15.6 Pro.
The Artist Pro 16 comes with a pre-installed screen protector that can be replaced if the screen is scratched.

Here is a link to the screen protector for the Artist Pro 16.

https://www.xp-pen.com/store/buy/protective-film-for-artist-pro-16-innovator-16.html

I want to answer

az***

Customer service Jun 22,2024 AM 06:48

Hello! Will this work for my Artist Pro 16 Gen2?

Official mallJun 26,2024 PM 15:43

Hello

This screen protector is not compatible with Artist Pro 16 (Gen 2).

Artist Pro 16 (Gen 2) is made of etched glass, simulating the touch of drawing on paper.

The screen is much harder than the stylus, so it will hardly be scratched by daily use.

This is why we did not launch a screen protector.

I want to answer

XF***

Goods Nov 24,2023 AM 03:53

I'm seeing reviews from three years ago that tools weren't included with the product. Does this product now include tools to help put the film on?

Official mallNov 28,2023 AM 09:43

Hello

The screen protector package does not include an auxiliary application tool.

I want to answer

XF***

Delivery Dec 03,2021 PM 23:57

Hacen envios a Ecuador?

Official mallDec 06,2021 AM 09:46

Hello! You can order the film from our official aliexpress store here: https://www.aliexpress.com/item/1005001992511822.html Thanks!

I want to answer

XF***

Goods Sep 03,2021 AM 06:31

Do you have a replacement protective film for Artist 16 (not the pro version)? Thank you.

Official mallSep 03,2021 PM 18:39

Thanks for your inquiry.
Sorry that we don't sell the screen protector for Artist 16, or you can buy a suitable screen protector on Amazon.
Thank you for your understanding.
If you have any other questions, please feel free to contact us.

I want to answer

XF***

Goods Jun 09,2021 AM 05:19

I checked it is anti-glare film but when it has arrived, the item is like a mirror.

I want to answer

Ca***

Delivery Mar 03,2021 PM 14:47

Could you possibly ship to South Africa?

Official mallMar 03,2021 PM 16:22

Thanks for your inquiry.
You can purchase our product to South Africa at https://xp-pen.aliexpress.com/store/1910017?spm=a2g0o.store_home.1000001.12.28014cfaHQnCcp
If you have any other questions, please feel free to contact us.

I want to answer

Ja***

Goods Feb 04,2021 PM 16:47

Is this a 2 pack?

Official mallFeb 04,2021 PM 18:27

Thanks for your inquiry.
It comes only one.
If you have any other questions, please feel free to contact us.

See more answers(2)

I want to answer

Va***

Goods Dec 17,2020 AM 05:24

Is this just a replacement for the real protective film under the protective covers (plastic layer) for when it gets too damage so you can replace it, or is it something that goes on top of it?

Official mallDec 17,2020 PM 15:31

Thanks for your inquiry.
The Tablet Protective Film ONLY suits for Artist 15.6 /Artist 15.6 Pro /Innovator 16 / Artist 16 Pro is the screen protector to protect the real screen.
If you have any other question, please feel free to contact us.

See more answers(2)

I want to answer

Br***

Customer service Nov 26,2020 AM 08:02

I am planning to purchase an Artist Pro 15.6. Is this protective film necessary? I thought the graphics tablet already has a protective film. Or is it a pre-protective film?

Official mallNov 26,2020 PM 14:09

Thanks for your inquiry.
Our Artist 15.6pro comes with pre-installed protective film.
If you need further assistance, you are welcomed to contact us again.

I want to answer

Al***

Goods Nov 23,2020 PM 23:47

The innovator Display 16 has a Protective Film applied? or is needed to purchase this product and applying?... If the Innovator Display 16 has a protective film applied, what is the best way for replacing the old?

Official mallNov 24,2020 PM 16:06

Thanks for your inquiry.
Yes, the Innovator Display 16 comes with a pre-installed replaceable anti-glare optical film.
You can follow this video tutorial to replace the old protective film: https://www.youtube.com/watch?v=_9p7WF8jmyM
If you have any other questions, please feel free to contact us.

I want to answer

Ao***

Goods Aug 31,2020 AM 11:50

Does this work with the Innovator 16? The description says Artist 15.6 /Artist 15.6 Pro /Artist 16 Pro but the title has Innovator 16 in it?

Official mallAug 31,2020 PM 17:18

Thanks for your inquiry.
Yes, the Tablet Protective Film ONLY suits for Artist 15.6 /Artist 15.6 Pro /Innovator 16 / Artist 16 Pro can work with Innovator display 16.
If you have any other questions, please feel free to contact us.

I want to answer

Da***

Goods May 20,2020 AM 10:12

I already asked about the 15.6 and the film and got the response that the real protective layer film is "tightly pasted on the screen so it's hard to peel off", and I can see the real protective film. Can I remove that tightly pasted real protective film from my Artist 15.6 and replace it with this 15.6 film product?

Official mallMay 20,2020 AM 10:20

Thanks for your inquiry.
Yes, you can purchase the replacement protective film for Artist 15.6 at the link: https://www.storexppen.com/buy/79.html
If you have further questions, please feel free to contact us.

I want to answer