Mo***

Delivery  Jun 09,2019 PM 19:07

I ordered Deco Pro M in 30 May and u send me email said u will begin shipping on 10 June . now u need to shipping it on july ???? how that !!!!! i am sooooo Angry

St***Jun 10,2019 PM 12:43

I'm in the same situation as you. They didn't email me that there's a delay. They also lied that the presale discount will only last until May 30 when it is still on a discount. False marketing and no follow up at all. Bad first experience for XP-Pen.

ge***Jun 10,2019 PM 12:54

I got mine just now. I ordered May 23. I think they will prioritize who ordered first, just be patient Im sure it will be worth it by the end.

Official mallJun 10,2019 PM 14:39

Dear Mostafa khalil, sorry to cause you trouble. We were originally scheduled to ship your goods on June 15th. Sorry, our factory wants to ensure that you can get a very good product, we need to test to ensure that the product is delivered to your hand is worth waiting for. If you have any other questions, please feel free to contact us. The mail address is lirujing@xp-pen.com. Once again we send our sincerely apology.

Official mallJun 10,2019 PM 14:40

Dear Steven Su, since the delivery time may be delayed, so our pre-sale time will also increase. If you are bothered, we apologize to you again. Thank you for your understanding.

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St***

Delivery  Jun 09,2019 AM 08:28

I ordered this last May but you guys promised that it will be delivered in June but when I checked on this page today it got delayed to July 10?! That's almost a month of delay. WTF happened?!

ge***Jun 10,2019 AM 09:05

I can confirm that theres a shipment on June 10, I ordered mine May 23. The courirer just message me, the item got here in the Philippines. excited to get mine.

St***Jun 10,2019 AM 10:10

I got the Medium size, you probably ordered the Small size that's why you have it being delivered now.

Official mallJun 10,2019 PM 14:24

Dear Steven Su, sorry for all the inconvenience. We just received a notice from the factory, due to insufficient supply, your product may be delayed, we will try our best to urge the factory to ship you as soon as possible. Deco Pro S has been shipped, Deco Pro M is not available yet, you can rest assured that once in stock, we will use the fastest logistics to deliver to you. Since we want the product to be very good when it is delivered to the customer, we will do the test to ensure the quality of the product, so we delay the delivery of this time. Once again we send our sincerely apology. Thank you for your understanding and patience.

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CH***

Payment  Jun 07,2019 PM 23:50

无法使用paypal付款 The instrument presented was either declined by the processor or bank, or it can't be used for this payment

Official mallJun 08,2019 AM 10:52

Hi CHOU TZUCHIEH, can you tell if your payment interface can jump to the payment interface? If you can, your card may not be supported by PayPal. You can try another card and try again. Hope it’s helpful to you. If you have any other questions, please feel free to contact us. The mail address is lirujing@xp-pen.com . Thank you.

CH***Jun 10,2019 PM 14:31

My card is surely supported by paypal and can buy other stuff in steam and such

Official mallJun 13,2019 PM 16:15

Sorry that due to PayPal's principle that “the same registered countries cannot trade with each other”, we are unable to receive transfers from Chinese customers. Thank you for your understanding.

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Mi***

Delivery  Jun 06,2019 PM 20:14

When this tablet will shipped?

Official mallJun 08,2019 AM 10:40

Dear Mirja Mikkonen, we have checked that you are ordering Deco Pro S on June 1. We just contacted the logistics company. The logistics provider gave us feedback that the current product has not been released due to insufficient factory supply. We are very sorry, we will try our best to urge the factory to deliver as soon as possible. Once again we send our sincerely apology. If you have any other questions, please feel free to contact us. The mail address is lirujing@xp-pen.com .

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Al***

Goods  Jun 05,2019 AM 00:59

Is it possible to use different settings of buttons/wheels for different programs, with automatic setting switching depend on a launched program (for example, one setting for Photoshop, another for DaVinci, another for a web-browser), like it is possible with WACOM tablets? Or all settings are global, the same for any programs?

Official mallJun 05,2019 PM 16:00

Dear Alex Potemkin, thank you for your interest in our XP-Pen products. Deco Pro can use different button/wheel settings for different programs, you can set it in the driver. Hope it’s helpful to you.

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Ch***

Goods  Jun 02,2019 PM 23:50

Is it working with an Ipad or do you plan this option ? I would like to use it with Procreate.

Official mallJun 03,2019 PM 17:21

Dear Christian Saint-Viteux, thank you for your support of our XP-Pen brand. The Deco Pro cannot be used on iPad, if used on mobile phones, it can only be used on Android. Thank you for your understanding.

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Dy***

Delivery  Jun 01,2019 AM 02:36

Do You deliver this to Poland?

Official mallJun 03,2019 PM 17:06

Dear Dyzma Cygan, sorry that we don't ship to Poland now. But we have distributor in Poland, here is the link: www.ideum.com.pl or https://mirapolnext.pl/xp-pen-m-620.html ## https://allegro.pl/uzytkownik/www_mirapol_pl?string=xp-pen&order=m&bmatch=baseline-n-cl-ele-1-1-0329. Hope it’s helpful to you.

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Ol***

Goods  May 29,2019 PM 19:15

I wonder how this virtual wheel working. Is it customizable? Does it support different gestures at the same time? For example, can I move canvas and zooming with it at the same time? Would like to watch video about this tablet. :)

Official mallMay 30,2019 PM 16:04

Dear Olga Gerd, Thank you for your interest in our XP-Pen products. The virtual scroll wheel has a moving mouse, scrolls up and down, and a custom scroll wheel function.You can find more detailed operations and introductions from this link: https://www.youtube.com/watch?v=1fM7c2-2iIE
Hope it’s helpful to you. Have a nice day : )

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Ra***

Delivery  May 26,2019 AM 11:27

Is there a place where this can be purchased in Mexico? Thank you!

Official mallMay 28,2019 PM 14:47

Dear Ran Bakuro, the Deco Pro is not currently available for sale in Mexico. Could you pls provide your email address? After it has a business, we will send a link to your email, or you can contact us at lirujing@xp-pen.com. Hope it’s helpful to you.

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Da***

Delivery  May 25,2019 PM 23:51

Could I confirm that if I order now, you will post the Deco Pro S to Australia on 31st May 2019?

Official mallMay 27,2019 PM 17:47

Hi Dat Bui, yes. Due to the pre-sale period, if you order now, your purchase of Deco Pro S will begin shipping on 31st May 2019. Hope it’s helpful to you.

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Ju***

Delivery  May 24,2019 AM 03:36

Do you deliver this to Spain??

PS: I'm from spain even though in your system I can't select spain as my country, is that why I select France

Official mallMay 24,2019 PM 17:59

Hi Juan Carlos Rivas，thank you for your interest in our XP-Pen products. Sorry we don't ship to Spain. But our Amazon platform will launch our product Deco Pro within 15 days. Amazon platform can ship products to Spain. When the product is on the shelf, we will send the link to you. Or you can contact us by mail, the mail is lirujing@xp-pen.com. Hope it’s helpful to you. Have a nice day : )

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Ev***

Delivery  May 23,2019 AM 07:58

Do you deliver this to Malaysia?

Official mallMay 23,2019 AM 10:26

Dear Eva Selviana ,thank you for interested in our XP-Pen product, sorry we don't ship to Malaysia now because of the customs reason and logistics reason. But we have distributor in Malaysia, here is the phone number: +60122689600
Thank you so much for your understanding.
Or you can also search for "kingofkfc" in shopee.
Hope it’s helpful to you.

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Ga***

Goods  May 19,2019 AM 03:16

Does he havDoes he have a wireless module?e a wireless module?

Official mallMay 20,2019 PM 17:55

Dear Galina Kalinina, the Deco Pro doesn't have a wireless module, if you want a wireless module, you can consider Deco 03. Have a nice day: )

Ga***May 24,2019 AM 00:25

Unfortunately, the Deco 03 there is no tilt sensitivity, but I need it.

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