Ko***

Goods Jun 30,2019 AM 11:24

Do you delivar doco pro to Bangladesh?

Official mallJul 01,2019 PM 17:42

Dear Koushik Dey, thank you for your interest in our XP-Pen products. Due to policy adjustments, we are not shipping to Bangladesh now, we are sorry for the inconvenience. Thank you for your understanding.

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We***

Goods Jun 25,2019 AM 02:12

Is there a way to buy a replacement stylus without buying the entire tablet once again?

Official mallJun 26,2019 AM 11:45

Dear Wesley Tan, thank you for your message. Don't worry, the stylus will be on the shelves next week, thank you for your patience. Hope it’s helpful to you.

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Ta***

Payment Jun 23,2019 PM 13:47

I don't know where is payment option
In user panel showing 0 balance

Official mallJun 24,2019 AM 11:42

Dear Tayyab Mughal, you can click the "BUY", and click the "Submit order", fill in the relevant purchase information. Then you can pay via PayPal. Hope it’s helpful to you.

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Ro***

Goods Jun 23,2019 AM 03:58

Hi. I assume the Deco Pro works fine with Capture One (on Windows 10), does it?

Official mallJun 24,2019 AM 11:25

Hi Ronny Keller, the Deco Pro can work fine with Capture One (on Windows 10). Hope it’s helpful to you~

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Ta***

Customer service Jun 18,2019 PM 13:16

Hello,

Is it available in the US markets (in general) and on amazon? if yes , could you PLEASE let me know ASAP from where we can buy it?
Your cooperation is really appreciated.
Thank you & best regards,

Tarek (Tj) Hanieh

Official mallJun 18,2019 PM 15:22

Dear Tarek Hanieh, thank you for your interest in our XP-Pen products. Currently our Deco Pro S is available for sale, but the Deco Pro M is shipped at the latest on July 10. It is currently in the pre-sale phase and you can purchase it from the link ：https://www.storexppen.com/buy/deco-pro.html
Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.

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Do***

Delivery Jun 16,2019 AM 07:25

Hey, I want to buy one of these. Are the delivery delays anyhow related to the political situation between China and the US and may it be that the tablet cannot be shipped at all in the near future?

Official mallJun 17,2019 PM 18:56

Dear Dominik H, don't worry about this. Delivery time changes only because we want to ensure the quality of the product before it is delivered to the customer. So we will do tests to ensure the quality of the product. Hope it’s helpful to you. We will try our best to urge the factory to deliver as soon as possible.
If you have any other questions, please feel free to contact us.

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Ma***

Customer service Jun 15,2019 PM 15:49

I just wanted to know if i ordered it today exactly how much time it will take to deliver it to muscat, oman? Because i want to order it. But i will not be in oman after 20th july. So is it possible that i will be receiving it before 20? Please guide.

Official mallJun 17,2019 PM 18:52

Dear Maliha Imran Temuri, could you pls provide your order number? So that we can check it for you. Or you can send it to us : lirujing@xp-pen.com Looking forward to your mail.

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Ma***

Goods Jun 15,2019 PM 15:49

I just wanted to know if i ordered it today exactly how much time it will take to deliver it to muscat, oman?

Because i want to order it. But i will not be in oman after 20th july. So is it possible that i will be receiving it before 20? Please guide.

Official mallJun 17,2019 PM 18:52

Dear Maliha Imran Temuri, could you pls provide your order number? So that we can check it for you. Or you can send it to us : lirujing@xp-pen.com
Looking forward to your mail.

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Ar***

Customer service Jun 14,2019 PM 21:37

Please provide us Updated Linux (Ubuntu) drivers or please release the "source code" of the drivers. So that we can develop drivers for XP-Pen tablets.

Official mallJun 17,2019 PM 18:50

Dear Arun Kumar, you can download the driver by this link: https://www.xp-pen.com/download-421.html
And the latest version is XP-PenWin (20190612)
Hope it’s helpful to you.

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Ab***

Goods Jun 13,2019 PM 12:55

Is this product just the tablet, or will we get accessories? (Such as the cord and pen)

Official mallJun 13,2019 PM 16:37

Dear Abby Burwood, when you buy Deco Pro, you can also get accessories like cord and stylus. You can know more details bu this link: https://www.storexppen.com/buy/deco-pro.html
Thank you : )

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Mi***

Goods Jun 11,2019 PM 21:43

Is there a place where we can see what the projected date for shipment/delivery is? All I can see now is that it has not yet left the factory, but there is no approximate/estimated delivery date. Thank you, and I am really looking forward to receiving the larger (Medium) sized drawing tablet!

Official mallJun 13,2019 PM 16:27

Dear Mike Hayes, thank you for your support of our XP-Pen brand. Could you pls provie your order number? So that we can check it for you. We are sorry to have caused you trouble.

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Ch***

Delivery Jun 11,2019 PM 20:30

I was under the impression that the tablet would be shipped on June 10. When's it going to be shipped?

Official mallJun 13,2019 PM 16:25

Dear Cheung Andrew, sorry for all the inconvenience. We just received a notice from the factory, due to insufficient supply, your product may be delayed, we will try our best to urge the factory to ship you as soon as possible. Customers who order first will receive the product first, thank you for your understanding. Could you pls provide your order number? So that we can check you order status for you. Once again we send our sincerely apology.

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MT***

Delivery Jun 10,2019 PM 23:53

Do you deliver this to Indonesia?

Official mallJun 11,2019 PM 18:41

Dear MT Aliyudin, thank you for interested in our product, sorry we don't ship to indonesia because of the customs reason and logistics reason. But we have distributor in indonesia , here is the link: http://xp-pen.id/
Thank you so much for your understanding.

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Ta***

Goods Jun 10,2019 PM 22:36

Hello
Could you please tell me how much the extra pin nibs for Deco Pro Medium and how many are they? thank you

Official mallJun 11,2019 PM 18:39

Dear Tarek Hanieh, sorry that we don't have a Deco Pro nibs for sale yet, but we will give you some nibs when you buy the product. We will have an update of the nibs sale later. Thank you for your interest in our XP-Pen products. Hope it’s helpful to you ~

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