Só***

Delivery Sep 06,2019 AM 00:00

Hi, how long do you guys take to send the product? Because I made the payment 3 days ago and it still says that it was not shipped XD thank u for your time

Official mallSep 06,2019 PM 16:50

Dear Sónia Correia,

Thank you for purchasing our XP-PEN products.

If you have already purchased our products for three days, the item must have been shipped.

Could you pls provide your order number? So that we can check it for you. Or you can contact us directly: lirujing@xp-pen.com

Looking forward to your reply.

I want to answer

Só***

Delivery Sep 01,2019 PM 23:41

Hello there, I'm going to buy the product by the Deutch website because it ships to Portugal, in there says that the delivery period its 2-7 days, does that means that its going to be shipped in 2-7 days or that I'm going to receive it in 2-7 days??

Official mallSep 05,2019 AM 11:13

Dear Sónia Correia, thank you for your interest in our XP-Pen products. Sorry, we don't ship to Portugal. Or you can buy Deco Pro from this link: https://www.storexppen.fr/buy/deco-pro.html. Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.

I want to answer

Sh***

Delivery Aug 28,2019 PM 23:33

i really like the deco pro, but can you deliver it to indonesia?

Official mallAug 29,2019 PM 17:12

Dear Sherine Yonarto, thank you for interested in our product, sorry we don't ship to Indonesia because of the customs reason and logistics reason. But we have distributor in indonesia , here is the link: http://xp-pen.id/
Thank you so much for your understanding. Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.

I want to answer

Sh***

Goods Aug 28,2019 PM 23:32

hello, does this product compatible with 3dmax and auto cad??

Official mallAug 29,2019 PM 19:25

Dear Sherine Yonarto, the Deco Pro is compatible with 3dmax , but not auto cad now. Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.

I want to answer

Pi***

Goods Aug 27,2019 AM 07:05

Does the cord that you plug into your phone call me with the drawing tablet?

Official mallAug 29,2019 PM 17:08

Dear Piper Hatt, thanks for your inquiry. The drawing tablet won't call you. When you buy the Deco Pro, you can use it directly. If we misunderstood your question, please let us know. And if you have any using problems, you can contact our tech support: service@xp-pen.com , they will provide professional help. Thanks again for your support.

I want to answer

Li***

Goods Aug 27,2019 AM 05:20

DO you ship this to Taiwan?
I really like this tablet!

Official mallAug 29,2019 PM 16:45

Dear Lin mrs, thank you for your interest in our XP-Pen products. Sorry we don't ship to Taiwan because of the adjustment of policy. But we have distributor in Taiwan, here is the address: 台北市信義路五段111號5F-3. Or you can call 886-2-87805615. Hope it’s helpful to you.
Thank you so much for your understanding. Have a nice day : )

I want to answer

Só***

Delivery Aug 18,2019 AM 01:27

Hello there! I'm going to purchase from the German website to deliver to Portugal, but how can I know the price for the taxes/customs? Because The shipping is free and since its inside the EU I wanted to know

Thnank you

Official mallAug 19,2019 PM 18:58

Dear Sónia Correia, thank you for your interest in our XP-Pen products. Customs fees are determined by local customs policies and fees are also collected by local customs. Or you can check your local customs policy. Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.

I want to answer

Ma***

Delivery Aug 11,2019 PM 17:17

Hi,
I want to buy this tablet. Can you ship this to Bangladesh?

Official mallAug 13,2019 PM 12:22

Dear Mahn Leo, thank you for your interest in our XP-Pen products. You can buy Deco Pro to Bangladesh from this link: https://www.aliexpress.com/item/33040206569.html Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.

I want to answer

Ch***

Goods Aug 02,2019 PM 23:43

Does it come with 3D modeling as well?

Official mallAug 05,2019 AM 11:45

Dear Charles Tate, sorry, our products do not have their own software, thank you for your understanding. But it can support Artrage\Medibang\Krita\Opencanvas\Systemax SAI and so on. Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.

I want to answer

Ad***

Goods Aug 01,2019 PM 22:09

Does this come in for left handed people because if it's only for right handed people I'm not able to use it for it's intended purpose to help drawing

Official mallAug 02,2019 PM 14:33

Dear Adam Smith, yes, the Deco Pro is also suitable for left-handed people. Hope it’s helpful to you. If you have any using problems, you can contact our tech support: service@xp-pen.com , they will provide professional help. Have a nice day : ）

I want to answer

Om***

Goods Jul 23,2019 AM 02:24

In Autodesk Maya, you use Alt + moving the mouse while holding the right-click to zoom in. Is there an option to use the Deco Pro's wheel for this purpose?

Official mallJul 23,2019 PM 17:10

Dear Omi Kor, thank you for your interest in our Deco Pro Product. Sorry, Deco Pro's wheel does not currently have this feature, but we will reflect your needs to our technicians, thank you for your understanding.

I want to answer

Om***

Goods Jul 22,2019 PM 19:42

In Autodesk Maya, you use Alt + moving the mouse while holding the right-click. Is there an option to use the Deco Pro's wheel for this purpose?

Official mallJul 23,2019 PM 17:10

Dear Omi Kor, thank you for your interest in our Deco Pro Product. Sorry, Deco Pro's wheel does not currently have this feature, but we will reflect your needs to our technicians, thank you for your understanding.

I want to answer

Lw***

Delivery Jul 21,2019 AM 05:33

Is it possible to have it in South Africa?

Official mallJul 22,2019 PM 14:03

Dear Lwandile Kweba, thanks for interested in our product.
Sorry we don't ship to South Africa because the customs fee and shipping fee are very high.
Thank you so much for your understanding

I want to answer

An***

Delivery Jul 20,2019 AM 01:54

I really want to buy this tablet, but now, u don't ship to Romania anymore, and I can`t buy it not even from amazon, do u have a distribuitor here in Romania?

Official mallJul 20,2019 PM 14:49

Dear Andrei Radoi, thank you for your interest in our XP-Pen products. You can buy Deco Pro to Romania from this link: https://www.storexppen.co.uk/buy/decopro.html
Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.
Have a nice weekend : )

I want to answer