Sh***

Delivery Dec 12,2019 AM 00:23

Shipping times? Can’t find any information on your site. I’d like some shipping time information please. How long for an in stock item to get to 44320?

Official mallDec 12,2019 PM 14:08

Thanks for your inquiry.
Our shipping time for in stock item to the US ranges from 3-7days.
Hope this answers your question.
If you need further assistance, you are welcomed to contact us again, and we will do our best to help you.

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Em***

Payment Dec 11,2019 AM 05:56

Hi, how long does the christmas sale last? And how long will it be until there are more sales?

Official mallDec 11,2019 PM 19:09

Thanks for your inquiry.
Our Christmas sales last from Dec.6th to Dec.26th. The discounted price is the same during the sales.
Hope this answers your question. If you have any other questions, please feel free to contact us.

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Em***

Goods Dec 09,2019 PM 14:04

Hello. I understand that this device has to be hooked up to a computer to work. I have a windows 10 computer but it is very old (10 years) and it is very laggy. Would this affect the performance of the Artist 15.6 pro? Would it make the drawing experience be laggy?

Also a few more questions I have to add on to this matter:
Is the Artist 15.6 pro compatible with chromebook? I have a chromebook c330.
Is the Artist 15.6 pro compatible with Kindle fire?

Thank you for your assistance in this matter, have a nice day.

Official mallDec 09,2019 PM 19:52

Thanks for your inquiry.
Below are the answers for questions.
1. Our XP-Pen G640S, XP-Pen Deco 01 V2, XP-Pen Deco Pro S & M can be connected to the Andriod phones.Except some of Samsung phones at the list: https://www.xp-pen.com/faq-440-226.html
The other products must be connected to the PC to work. The computer performance has slight affect to our product. But the drawing will not experience be laggy.
2. Artist 15.6 pro can't compatible with Chromebook and Kind fire.
Hope this answers your question.
If you require further assistance, you are always welcomed to write to us again, and we will do our best to help you out.

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Me***

Customer service Dec 09,2019 AM 08:38

Hi I have a few questions before buying this!
1. Can I take this on the go without having it hooked up to my computer/laptop? Or do I have to have it hooked up to my phone while I'm away from home?
2. How easy is it to use if this is the persons first drawing tablet?
3. What laptops is it compatible with?
Thanks in advance!

Official mallDec 09,2019 PM 19:42

Thanks for your inquiry.
Below are the answers for your questions.
1. The Artist 15.6 pro needs to be connected to PC to work. It's not a standalone product.
2. It's suitable for a beginner in digital drawing area.
3. It compatible with Windows® 10/8/7(32/64bit), Mac OS X® version 10.10 or later, and major graphics software such as Photoshop®, Painter®, Illustrator®, Clip Studio®, and many more.

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Od***

Delivery Dec 05,2019 AM 04:20

no veo que puedan enviar a México y valla que existe mucha clientela aquí que quisieran comprar como alternativa a wacom que es muy costoso para México, el país cuenta con DHL, UPS y otras empresas mas iba a hacer una compra pero no envían aquí lo que se me hace raro teniendo almacenes en estados unidos si no recuerdo mal.

Official mallDec 05,2019 PM 17:39

Gracias por su consulta,
podemos enviar a México, y puede comprar nuestro producto en el enlace: https://www.amazon.com.mx/sme=AABH22FTN87KM&marketplaceID=A1AM78C64UM0Y8
Si tiene más preguntas, háganoslo saber. Vamos a hacer todo lo posible para ayudarle.

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Na***

Goods Dec 04,2019 AM 01:56

1. I noticed that in the images the shortcut keys are always on the left side. Is it possible to use the tablet in other positions for left-handed people or would the program be upside down?
2. Is it possible to use the tablet by connecting it to my phone instead of a pc?

Official mallDec 04,2019 PM 17:38

Thanks for your inquiry.
Below are the answers for your questions:
1. Yes, our artist series display support rotate function for a left-handed user.
2. Our XP-Pen G640S, XP-Pen Deco 01 V2, XP-Pen Deco Pro S & M can be connected to the Andriod phones.Except some of Samsung phones at the list: https://www.xp-pen.com/faq-440-226.html
The other products must be connected to the PC. Hope this answers your question.
If you have any other questions, please feel free to contact us.

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Ma***

Delivery Dec 02,2019 AM 08:40

Hi!
i was wondering if you deliver to Finland and if so, how much would the postal fees be?

Official mallDec 03,2019 AM 10:43

Thanks for your inquiry.
Yes, we can ship to Finland. And we provide free shipping to Finland.
You can purchase our product to Finland at the link: https://www.storexppen.co.uk/
Hope this helps

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Et***

Goods Nov 29,2019 AM 01:53

Can i use it to make animations.

Official mallNov 29,2019 PM 16:25

Hi Ethan,

Artist 15.6 Pro support many softwares and could you provide names of softwares you are using to make animations?

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Ja***

Payment Nov 28,2019 PM 14:48

How to pay if there is no my country in Country List??

Official mallNov 28,2019 PM 21:27

Dear Jakhongir Khasanov,

Thanks for your inquiry.

Kindly let us know which country you live in.

We are looking forward to your reply.

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Vi***

Goods Nov 25,2019 AM 11:59

Can you take this on the go or does it have to be connected to a car mpiter

Official mallNov 25,2019 PM 21:02

Thanks for inquiry.

Our Artist series product must be connected to PC to work.

Hope this answers your question.

If you have further questions, please feel free to let us know. We will gladly offer our assistance.

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Jo***

Goods Nov 24,2019 AM 06:27

Is there any way for me to leave a review for the Artist Pro 15.6 directly on the site here since I purchased it through XP-Pen on Amazon due to it being cheaper at the time? Loving to tablet and would really like to leave a review directly on the site explaining why I'd recommend it but I keep getting a "Purchase Goods" error.

Official mallNov 25,2019 PM 20:33

Dear Joshua Fowler,

Thanks for your inquiry.

Yes, you can leave a review at the link: https://www.storexppen.com/buy/artist-15_6pro.html

Hope this helps.

If you have further questions, please feel free to let us know. We will gladly offer our assistance.

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Me***

Goods Nov 13,2019 PM 22:36

How durable is the Red Dial wheel? If I use it to scroll through my animation timeline constantly, will it eventually wear out faster then normal? or is it made with solid materials?

Official mallNov 14,2019 PM 20:34

Dear Mendez Eddie,

Thank you for your interest in our XP-PEN products.

Please don't worry, the Red Dial Wheel is made with solid materials. And as long as you use it normally, it will not accelerate its wear and tear.

Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

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UT***

Goods Nov 09,2019 PM 13:08

Can this left-hander be used?
In addition, will this model produce 20-22?

Official mallNov 11,2019 PM 16:58

Dear UTH BAM,

Thank you for your interest in our XP-PEN products.

The Artist Display 15.6 Pro can used by both left and right hands.

And sorry, we have no plans to produce the same series of products with 20-22 inch.

Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

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La***

Goods Oct 25,2019 AM 02:18

Hello! I have never owned a drawing tablet before and I was hoping to purchase my very first one! I'm a little confused on how installing software works and which ones to use. Do I download the software onto my laptop? And what software is the easiest and best to use? Thank you!!!

Official mallOct 26,2019 PM 17:22

Dear Layla Conrad,

Thank you for your interest in our XP-PEN products.

Since the tablet doesn't have any programs on it, so it must be connected with a computer, and you can download the software onto your laptop.

And you can use Artrage\ SAI \ Medibang \ Opencanvas \ Krita.etc

Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

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