Re***

Delivery  Apr 14,2020 AM 11:46

I was suppose to receive my package today it never came said it’s in Memphis I don’t understand

Official mallApr 14,2020 PM 15:35

Thanks for your inquiry.
To protect your personal privacy, please email us with your order number to lirujing@xp-pen.com or shop@xp-pen.com to check your order status.They will get back to you asap. Thanks for your understanding.
If you need further assistance, please feel free to contact us. We are always happy to help you

I want to answer

Va***

Delivery  Apr 12,2020 PM 23:21

Do you deliver to Serbia, if do can you please send me a link.

Official mallApr 13,2020 PM 17:56

Thanks for writing to us.
You can purchase our products to Serbia at the link: https://www.storexppen.eu/
Hope this helpful to you.
If you have any other questions, please feel free to contact us.

I want to answer

Ch***

Payment  Mar 30,2020 AM 07:54

Ive seen that amazon does not make shippings to other countries, i apologise for the repeating question but do you sell in amazon mexico? And again, if you do, would you mind leaving a link? Thank you so much!

Official mallMar 30,2020 PM 15:28

Thanks for your inquiry.
Your can purchase our products to Mexico at the link: https://www.amazon.com.mx/s?me=AABH22FTN87KM&marketplaceID=A1AM78C64UM0Y8
Hope this helps.
If you have any other question, please feel free to contact us. We are always happy to help you.

I want to answer

Ch***

Payment  Mar 25,2020 AM 01:00

Hi, do you sell in amazon? And if you do, would you mind leaving a link? Thank you!

Official mallMar 25,2020 AM 10:05

Thanks for your inquiry.
You can purchase Artist 15.6pro on Amazon at the link: https://www.amazon.com/XP-PEN-Artist15-6-Pro-15-6-Full-Laminated/dp/B07M5X7MH1?ref_=ast_sto_dp
Hope this helps.
If you have any other question, please feel free to contact us.

I want to answer

Ji***

Delivery  Feb 28,2020 AM 07:01

Can this ship to Texas? if so, how long would it take?

Official mallFeb 28,2020 AM 10:00

Thanks for your inquiry.
Yes, we can ship to Texas, shipping time ranges from 3-9days.
Hope this helps.
If you need further assistance, please feel free to contact us. We are always happy to help you.

I want to answer

He***

Customer service  Feb 21,2020 PM 14:11

Good evening xp one family I’m looking into the drawing tablet market for my daughter who is a young artist who wants to be an animation on you tube like some of her favorites such as odds1outs, jaiden animations, somethingnelseYT, to name a few. My question is will she be able to make videos on this tablet and upload to YouTube, or is this only for drawing?

Official mallFeb 21,2020 PM 15:55

Thanks for your inquiry.
Please kindly note that the Artist Display 15.6 Pro needs to be connected to computer to work. It's not a standalone product.
Your daughter can still upload her works to Youtube through PC.
Hope this helpful to you.
If you have other questions, please feel free to contact us. We are happy to offer our assistance.

Je***Mar 20,2020 PM 12:15

Hi Hector! I don't know if your still looking for a drawing tablet for your daughter or not. I have seen this tablet get good reviews about it from artists. If you are looking for a tablet you can use with a PC this would be a good choice. Clip Studio Paint is a great program to use with it which your daughter can both draw and animate in the program. If your looking for a stand alone tablet then the ipad pro 2018 version (which best buy has the best price for the ipad pro at $674 for a 11" and you test them out there) would probably be a better choice then. The ipad also can use clip studio on it too. Hope this helps!

See more answers(1)

I want to answer

am***

Goods  Feb 18,2020 AM 03:31

I'm a SOLIDWORKS user.
  Is solidworks software compatible with artist pro 15 ?

Official mallFeb 18,2020 PM 15:21

Thanks for your inquiry.
Yes, the solidworks software can work with artist 15.6 pro.
Hope this helps.
If you have any question, please feel free to let us know. We are always happy to assist you.

I want to answer

Tu***

Customer service  Feb 16,2020 PM 15:54

What is the screen material, regular glass, gorilla glass, or plastics?

Official mallFeb 16,2020 PM 17:25

Thanks for your inquiry.
The screen of Artist Display 15.6 Pro is made by regular glass.
If you require further assistance, you are always welcomed to write to us again, and we will do our best to help you out.

I want to answer

Ma***

Customer service  Feb 16,2020 AM 05:26

What does the outlet plug do? I've only ever plugged in all the cables to my laptop. Does the outlet help preserve the battery of my laptop? What does it do differently than just lugging everything into my laptop?

Official mallFeb 16,2020 PM 17:59

Thanks for your inquiry.
The outlet plug is just to prevent that the USB interface voltage of some computer models is not enough to make the device unusable.
Hope this clarifies the issue.
If you require further assistance, you are always welcomed to write to us again, and we will do our best to help you out.

I want to answer

Tr***

Goods  Feb 10,2020 AM 01:32

Does this tablet support Blender and Krita. These are the two programs that I use. I would really like to buy one.

Official mallFeb 10,2020 PM 14:21

Thanks for your inquiry.
Yes, the Artist Display 15.6 Pro supports Blender and Krita.
Hope this helps.
If you have any other questions, please feel free to contact us.

Tr***Feb 22,2020 PM 12:05

Hello,
I just bought a XP-Pen 15.6 Pro. I just received it today 2/21/2020. The pen will not work. There is no pen pressure. I have tried everything and it will not register pen pressure. I have try getting it to work for over 6 hours with no luck. I even hook it up to two different computers and still not working. It only has one pressure (hard). Please advice what I should do.

Thanks
Travis

See more answers(1)

I want to answer

Kh***

Customer service  Jan 06,2020 PM 16:06

Can I get a discount for the 15.6 pro and I’ll do a review video on my YouTube channel that has 28k subscribers

Official mallJan 06,2020 PM 20:17

Thanks for your interest in our XP-PEN products.
You can contact our relevant colleagues for the review issue. Her email address is mym@xp-pen.com and please attach your portfolio or your social account number when contacting.
Please kindly note that our marketing staff will do a selection for the person who wants to make a review of our product. If they think you are the right one, they will get back to you.
Thanks for your patience and understanding.
If you have any other questions, please feel free to contact us.

I want to answer

Ja***

Goods  Jan 06,2020 AM 03:16

So I’m trying to hook up my xp pen with my hdmi splitter that I have and it works perfectly fine when I have just the hdmi for the xp pen, but as soon as I put my other monitor hdmi in it distorts the picture on the xp pen. If anybody know how to fix it that would be much appreciated.

Official mallJan 06,2020 PM 20:11

Thanks for your inquiry.
You might have encountered the problem of using the product. The problem you encountered might be caused by other reasons, since sometimes the issues actually could be resolved easier than you thought, we would be much appreciated if you could give us a chance to help you to solve the problems you encountered.
Could you please contact our tech support: service@xp-pen.com to express the problem of your product? They are willing to provide professional help.
Thanks for your cooperation and understanding.

I want to answer

Se***

Customer service  Jan 03,2020 PM 17:11

When does the sale end???

Se***Jan 04,2020 AM 05:41

Never mind I found that it ends on January 7th

Official mallJan 06,2020 PM 20:02

Thanks for your inquiry.
The sales will end on Jan 7th, 2020
If you have any other questions, please feel free to contact us. We are always happy to help you.

See more answers(1)

I want to answer

Da***

Goods  Dec 27,2019 AM 05:26

I was gifted a Huion Kamvas Pro for Christmas but I'm considering switching to the Artist Pro 13.3 or 15.6 but I had a few questions.

1.) Can I power the display from my laptop through the USB-C? In other words, will this work without needing to be plugged in via DC?

2.) Does this work as a 2nd monitor by using "extend displays?" In other words, Can I also plug it into my desktop via HDMI and use it as a second (non-mirrored) monitor?

3.) When using it as a 2nd monitor (non-mirrored), can I still draw on it or will the stylus opt to control my primary monitor instead (as some do)?

4.) Is there a way to take advantage of this Christmas sale through Amazon?

Official mallDec 27,2019 PM 16:02

Thanks for your inquiry
Here are the answers to your questions:
1. Artist Pro 13.3 or 15.6 does not support powered by USB-C.
2. Yes, both can be used as a second display.
3. When using the second monitor, you can set the working area to primary monitor if you want to control the primary monitor.
4. If you want to buy our products on Amazon, you can buy from our official Amazon website: https://www.amazon.com/xp-pen

I want to answer

Di***

Delivery  Dec 24,2019 AM 11:54

Can this be delivered to Indonesia? and how many days arrived and additional costs?

Official mallDec 24,2019 PM 18:02

Thank you for interested in our product, sorry we don't ship to Indonesia because of the customs reason and logistics reason. But we have distributor in Indonesia , here is the link: http://xp-pen.id/
Hope it helpful to you.
If you need further assistance, please feel free to contact us. We are always happy to help you.

I want to answer