DH***

Goods  Sep 16,2020 PM 16:35

Is Xp-pen Warranty international?

Official mallSep 16,2020 PM 17:33

Thanks for writing to us.
We provide 18 months warranty for our tablet, and the accessories like the pen have a three months warranty, which starts from the date of purchase.
If the customer is not in the original country of the purchase, the return shipping costs and the tariff need to be borne by the customer.
Please refer to our warranty policy for more details about the warranty:
https://www.storexppen.com/article/6.html
If you have further questions, please feel free to contact us.

DH***Sep 17,2020 AM 03:55

Means if i buy from here this website and after that if there any issue with tablet then can i go to my country's XP-pen store and use warranty??

Official mallSep 17,2020 AM 11:17

Sorry, our warranty is only valid in the United States and Canada.
If you have any other questions, please feel free to contact us.

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on***

Delivery  Sep 08,2020 AM 09:37

Where do you ship the tablets from?

Official mallSep 08,2020 PM 12:25

XP-PEN(US) has a warehouse in the US and China.
Usually, we arrange shipment within the US. However, some products will have to be shipped from China warehouse when they are out of stock.

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Bo***

Goods  Aug 06,2020 PM 17:30

Is 15.6 compatible with Clip Studio Paint?

Official mallAug 06,2020 PM 18:24

Thanks for your inquiry.
Yes, the Artist Display 15.6 Pro can work with Clip Studio Paint.
Please feel free to contact us if you have more question.

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Io***

Delivery  Jul 01,2020 PM 17:31

How long does it take for the tablet to be delivered in Greece? It's been a puite long while since I bought this display and it hasn't arrived yet

Official mallJul 01,2020 PM 17:39

Thanks for writing to us.
Sorry, our store can't ship to Greece, you can check from the purchased store.
Hope this clarifies the issue.

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Lo***

Goods  Jun 21,2020 AM 02:57

Will you make a newer version of this drawing display soon? (with an option for a single type-c connection and a fully laminated and etched screen)

Official mallJun 22,2020 PM 16:13

Thanks for your inquiry.
Yes, a 15.6-inch drawing display with a full-laminated screen as well as supports type-c connection is on our R&D list.
If you need further assistance, please feel free to contact us.

Lo***Jun 23,2020 AM 11:28

Will the laminated screen on the newer version of the 15.6 Pro be bonded to the glass or will it be a protective film?

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Kl***

Goods  Jun 15,2020 AM 04:29

I was curious if the Artist Display 15.6 Pro is compatible with the Chrome Book?

Official mallJun 15,2020 PM 14:19

Thanks for your inquiry.
Yes, the Artist 15.6pro can work with Chromebook.
If you have further questions, please feel free to contact us.

Kl***Jun 19,2020 AM 00:11

I was curious are all drawing tablets compatible with a chromebook?

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Ca***

Goods  Jun 11,2020 PM 22:15

Do you always have to have the tablet hooked up to a computer? Or can you travel with it by itself?

Official mallJun 12,2020 PM 14:19

Thanks for your inquiry.
Our XP-Pen G640S, XP-Pen Deco 01 V2, XP-Pen Deco Pro S & M and G960S&G960S Plus can be connected to the Andriod phones. Except some of Samsung phones at the list:
https://www.xp-pen.com/faq-440-226.html
The other products need to be connected to the PC to work. Hope this answers your question.
If you have any other questions, please feel free to contact us.

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Gr***

Goods  May 23,2020 AM 03:22

I was curious if this would work with a chromebook?

Official mallMay 23,2020 PM 16:37

Thanks for your inquiry.
Yes, our Artist 15.6pro supports Chromebook.
If you have any other questions, please feel free to contact us. We will do what we can to help you out.

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Za***

Customer service  May 20,2020 AM 03:54

Is there a warrenty and or way to return the tablet if something happens?

Official mallMay 20,2020 AM 10:16

We provide 18 months warranty for our tablet, and the accessories like the pen have a three months warranty, which starts from the date of purchase.
Please refer to our warranty policy for more details about the warranty:
https://www.storexppen.com/article/6.html

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Ja***

Goods  May 18,2020 PM 23:04

Does this xp pen 15.6 come with any drawing programs to use with this tablet, and if not, the where could someone find a list of optimally compatible art programs for this device?

Official mallMay 19,2020 AM 09:37

Thanks for your inquiry.
The Artist 15.6 doesn't come with any drawing programs. It can work with popular digital art software such as Adobe, Photoshop, Illustrator, SAI, CDR, GIMP, Krita, Medibang, Fire Alpaca, Blender, 3D and more.
If you have any other questions, please feel free to contact us.

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Ze***

Goods  May 15,2020 AM 07:37

Hello! I was hoping to order a 15.6 Pro when it becomes available in the next few days and was hoping to purchase an extra pack of pen nibs while I was at it. I noticed that the pen specification reads "P05R Battery-free Stylus for Artist 15.6Pro / PA2 Battery-free Stylus for Artist 15.6Pro V2", so I was curious whether the upcoming batch that will begin shipping on May 18, 2020 was the "V2" package or not!

In short, if I purchase a 15.6 Pro through your website this week, will it come with the P05R or the PA2 pen?

Thank you!

Official mallMay 15,2020 AM 10:00

Thank you for your inquiry.
Please note that since Oct.2019, all of our Artist 15.6pro tablets are sold in V2 version, and V1 version is no longer released, so it comes with a PA2 stylus.
If you have other questions, please feel free to contact us.

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Za***

Goods  May 09,2020 PM 23:54

Hello :o)
I've already purchased the Artist 15.6 Pro and I'm wondering if the power adapter comes with this?
I don't see it listed under the package includes section, but I do see the extension cord and 3-1 cable.
Just wondering if I will be needing to purchase the power adapter separately.

Official mallMay 11,2020 PM 15:36

Thanks for your inquiry.
Our Artist 15.6pro comes with power adapter.
Hope this helpful to you.
If you have any questions, please feel free to let us know. We are always happy to assist you.

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AL***

Goods  Apr 20,2020 AM 01:15

What adapter do I need to connect to my apple iMac 27" with no HDMI or USB-C ports?

Official mallApr 20,2020 PM 17:50

Thanks for writing to us.
You need to purchase an additional Mac HDMI to Thunderbolt adapter to connect the Artist 15.6pro.
Hope this helps.
If you have any other questions, please feel free to contact us.

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Ko***

Delivery  Apr 19,2020 AM 00:58

How long would this take to get to Illinois?

Official mallApr 20,2020 PM 17:11

Thanks for your inquiry
We usually need 48-72 hours to process the order. The processing time may take longer during the weekend. The shipping time is about 7-12 days. You can check the order status in your XP-PEN account and we will also send you an email notification. The tracking info usually appears within 2 days after the package shipped.
The shipping time of presale product refer to the product page.
If you have any other questions, please feel free to contact us.

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De***

Delivery  Apr 18,2020 AM 03:16

How long would it take to get to Indiana?

Official mallApr 18,2020 AM 09:57

Thanks for your inquiry
We usually need 48-72 hours to process the order. The processing time may take longer during the weekend. The shipping time is about 5-12 days. You can check the order status in your XP-PEN account and we will also send you an email notification. The tracking info usually appears within 2 days after the package shipped.
The shipping time of presale product refer to the product page.
If you have any other questions, please feel free to contact us.

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