As***

Goods  Nov 28,2020 AM 02:11

What are the major differences between the XP-PEN Artist15.6 Pro vs. the non-pro version?

Official mallNov 28,2020 PM 17:12

Thanks for your inquiry.
The Artist 15.6pro is an upgraded version of the Artist Display 15.6. The Artist Display 15.6 Pro features a full-laminated screen and supports the tilt function. A red circle has also been added to make it easier to operate.
If you have any other questions, please feel free to contact us.

I want to answer

An***

Delivery  Nov 23,2020 PM 12:54

Will there be duty charges for delivery to Niagara Falls Ontario?

Official mallNov 23,2020 PM 17:31

There isn't a consumption tax on shopping with us. Your concern about any extra expense for this item is understandable. We have done what we can to minimize the chance of such expense for our customers, We can ship to Canada and we provide free shipping to Canada except in some remote areas.
If you have further questions, please feel free to contact us.

I want to answer

Al***

Goods  Nov 22,2020 PM 22:13

Does this product come with a stand, as it is photographed in the picture?

Official mallNov 23,2020 PM 17:21

Thanks for your inquiry.
Yes, our Artist Display 15.6 Pro comes with a stand.
If you have any other questions, please feel free to contact us.

I want to answer

za***

Customer service  Nov 21,2020 AM 10:21

If purchased and i try it, if i dont like the responce time on with the stylus when used on the tablet can it be returned and refunded? also is this a tablet unit that runs as a solo unit, or is it just a surface that needs to be connected to a computer in order to work?

Official mallNov 21,2020 PM 19:44

Thanks for your inquiry.
Our tablet isn't a stand alone product. It needs to be connected to a computer to work.
We can accept a return request within 30 calendar days OR within 7 calendar days after receiving the product. We will process your return request within 24 working hours after receiving the return request.
For more details, please refer to our return policy at the link:
https://www.storexppen.com/article/9.html
If you have further questions, please feel free to contact us.

I want to answer

Sd***

Goods  Nov 20,2020 AM 09:11

Whats the measurements in inches?

Official mallNov 20,2020 PM 16:52

Thanks for your inquiry.
The size of Artist Display 15.6 Pro is 17.52 X 11.22 X 0.43 inches.
If there is anything we can do to help you, we shall be more than pleased to do so.

I want to answer

Ad***

Payment  Nov 17,2020 AM 10:05

I can't complete the payment it always says something went wrong

Official mallNov 17,2020 PM 17:18

We accept payments by all major credit cards and PayPal. You can choose another payment method to complete the order.
If the issue persists, please email us with your order number to lirujing@xp-pen.com or shop@xp-pen.com. They will get back to you asap. Thanks for your understanding.
If you need further assistance, please feel free to contact us. We are always happy to help you.


I want to answer

Le***

Goods  Oct 30,2020 PM 23:35

I was reading the QA section, and I read about artist 15.6 pro v2 and the pa2 pen, thing is I'm in Colombia, and here's an "official" Xp-pen shop, but it doesn't say anything about 15.6 V2 Is it coming to Colombia anytime soon? can this shop send to Colombia?
Also, there's gonna be a holiday version like last year of this tablet?

Official mallOct 31,2020 PM 16:13

Thanks for your inquiry.
Sorry, our store can't ship to Colombia, you can purchase our product to Colombia at https://xp-pen.aliexpress.com/store/1910017?spm=a2g0o.store_home.1000001.12.28014cfaHQnCcp
We will launch a holiday version of Artist 13.3pro this year.
If you have any other questions, please feel free to contact us.

I want to answer

As***

Goods  Oct 28,2020 PM 21:46

After my tablet arrived , I took a few months to wait for my new computer to be built before using it . In that time , I lost the plug that would go into the wall for charging , specifically the American one , so I used a plug specifically for charging a phone instead , but it plugged in fine . I am getting a “ no signal “ response from the tablet as I turn it on . Would the plug I used bt th issue or could it be something else ?

Official mallOct 30,2020 PM 18:22

Thanks for your inquiry.
Yes, our drawing display needs to be powered by the plug comes with the tablet.
You can purchase the power plug for your display at https://www.storexppen.com/buy/104.html
If you have any other question, please feel free to contact us.

I want to answer

DH***

Delivery  Oct 28,2020 AM 04:00

Is it free delivery in Ontario(canada) area?? And what about duty charges are there any??

Official mallOct 28,2020 PM 18:15

Thanks for your inquiry.
Yes, we provide free shipping to the Canada except in some remote areas. There isn't a consumption tax on shopping with us.
Please note that if the package is shipped to Canada, you may need to responsible for the import duties.
If you have further questions, please feel free to contact us.

I want to answer

DH***

Delivery  Oct 27,2020 AM 00:41

Is delivery free to any part of canada ? And how much time it will take?

Official mallOct 27,2020 PM 16:44

Thanks for your inquiry.
We provide free shipping to the Canada except in some remote areas.
We usually need 48-72 hours to process the order. The shipping time is about 9-15 days to Canada.
If you have any other questions, please feel free to contact us.

I want to answer

He***

Delivery  Oct 26,2020 AM 06:48

Hello! I want to order the Artist 15.6 Pro but there is no delivery option to Israel.
I was wondering if there is a different website where I can purchase it?
And btw is storexppen.net secure and related to you? Because I did find the item there with an option to deliver to Israel.
Thanks in advance!

Official mallOct 26,2020 PM 15:29

Thanks for writing to us.
Yes, you can purchase our product to Israel at https://www.storexppen.net/ It's one of our official E-stores.
If you have any other questions, please feel free to contact us.

He***Oct 26,2020 PM 17:58

Yes is there a reason that the storexppen.net site has higher prices? The tablet over there costs 380$ while here it's 340$.
Thanks again!

Official mallOct 27,2020 PM 16:40

Please note that different stores have different pricing principles. Price differences for the same item may depend on logistics fees and customs fees in the destination country.Hope this clarifies the issue.
If you have any other question, please feel free to contact us.

He***Oct 27,2020 PM 20:16

One last question sorry to bother you!
I placed my order via https://storexppen.net/ to Israel and I was wondering how can I track my order?

See more answers(3)

I want to answer

Ma***

Goods  Oct 20,2020 PM 17:06

Does the 15.6 Pro work with Linux systems, or only Windows and Apple? My computer runs Linux Ubuntu 64-bit, which is the same basis as Apple, but it's plain Linux. Would the 15.6 Pro work with that operating system?

Official mallOct 21,2020 AM 11:26

Thanks for your inquiry.
Yes, our Artist 15.6pro can work with Linux Ubuntu 64-bit, it also supports Windows 10/8/7(32/64bit), Mac OS X 10.10 and higher.
If you have any other questions, please feel free to contact us.

I want to answer

Ty***

Goods  Oct 19,2020 AM 05:47

Was wondering if this is a stand-alone or you need and laptop or pc for it to work also if this is not can your tell which ones are.

Official mallOct 19,2020 PM 15:03

Thanks for writing to us.
Our XP-Pen G640S Android, Deco 01 V2, Deco Pro S & M, Deco mini 4&7 and G960S&G960S Plus can be connected to the Android phones. Except some of Samsung phones at the list: https://www.xp-pen.com/faq-440-226.html
The other products need to be connected to the PC to work. Hope this answers your question.
If you have any other questions, please feel free to contact us.

I want to answer

Ki***

Goods  Oct 18,2020 AM 05:45

Can the glove be left handed?

Official mallOct 19,2020 PM 14:53

Thanks for your inquiry.
Our glove is universal for both left-handed and right-handed users.
If you have any other questions, please feel free to contact us.

I want to answer

Jo***

Delivery  Sep 30,2020 AM 06:34

Hello,

I'm from Costa Rica and I'm really interested in purchasing this tablet and I'm wondering if Costa Rica is in your list of free shipping countries for delivery of this product?

Thanks a lot in advance.

Official mallSep 30,2020 PM 12:25

Thanks for your inquiry.
You can purchase our product to Costa Rica at https://xp-pen.aliexpress.com/store/1910017?spm=a2g0o.store_home.1000001.12.28014cfaHQnCcp
If you have any other questions, please feel free to contact us.

Jo***Oct 01,2020 AM 08:25

Hello,
I believe that answer was a no from you because first it is not your website and second checking Aliexpress they not only don't have free shipping to Costa Rica but the item comes from your warehouses in China then goes to US and then to CR and it costs almost half of the Tablet's price to do so.
Thanks for the answer anyway but would've been faster to just say no, we don't have free shipping to CR, BUT you have purchase from different stores.

See more answers(1)

I want to answer