An***

Goods  May 21,2019 AM 05:55

Does it support 4k? Can I use rechargeable pen instead?

Official mallMay 21,2019 PM 21:36

Hi An Ly, the Artist Display 15.6 Pro support 4k, and the stylus for Artist Display 15.6 Pro is P05R Battery-free Stylus. Hope it’s helpful to you.

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筆 ***

Payment  May 05,2019 PM 17:12

請問可以刷卡嗎？還是只能貨到付款？

Official mallMay 06,2019 PM 18:12

您好，我们目前仅支持使用PayPal付款，然后我们再为您发货，感谢您的理解。

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Ni***

Delivery  May 01,2019 AM 07:23

Why are the tax so high for the netherlands its literally like 100 euros

Official mallMay 02,2019 PM 17:26

Dear Niobe Wilson, thank you for your interest in our products. Our tariffs are determined according to local customs policies. Thank you for your understanding.

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Th***

Goods  Apr 23,2019 PM 23:52

What is the contrast ratio of this model ? it's indicated on your others models but not on this one.

Official mallApr 25,2019 PM 12:32

Hi Thomas Manu, thank you for your interest in our products. The contrast of Artist Display 15.6 Pro is 500:1. Hope it’s helpful to you.

Th***Apr 29,2019 AM 08:50

Thank for your answer, I forgot to ask you also the brightness level ?
you should always indicated the same description for each of your products, it will be better for the customer like me who wants to compare with your others products.
Thank you.

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Al***

Delivery  Apr 15,2019 PM 22:47

Hello. I would love to know when this model (artist 15.6 pro) will be available in Nigeria. Thank you.

Official mallApr 16,2019 AM 09:06

Dear Alexander Esene, thank you for interested in our product, sorry we don't ship to Nigeria because of the customs reason and logistics reason. Thank you so much for your understanding.

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Mo***

Delivery  Apr 14,2019 PM 23:21

Is this able to be delivered to Malaysia ?

Official mallApr 15,2019 AM 11:49

Hi Monica K, thank you for interested in our product, sorry we don't ship to Malaysia now because of the customs reason and logistics reason. But we have distributor in Malaysia, here is the phone number: +60122689600. Thank you so much for your understanding.

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Vi***

Goods  Apr 09,2019 PM 17:18

I wonder if you can use it without having it to be connected to a computer? like, if I want to draw in the car? or outside? if so, how long will the battery last?

Official mallApr 09,2019 PM 19:59

Hello, thanks for your advisory.
​Sorry our tablet must be connected with computer because they can't work alone without computer.
​Thanks for your understanding.
​

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Ro***

Customer service  Apr 09,2019 AM 05:21

Hello, I am used to drawing on a graphic tablet without screen. Can I return this tablet if I cannot adapt to it?

Official mallApr 09,2019 AM 09:16

Hello Roy Wijnen, thank you for your inquiry. If it is not a product quality problem, and you want to return the product, you need to bear the cost of the return, thank you for your understanding.

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Mo***

Delivery  Apr 07,2019 AM 11:37

Why did Malaysia got removed from the shipping destinations?

Official mallApr 08,2019 AM 10:28

Hello, Sorry that we don't ship to Malaysia because the ccustoms reason and logistics reason. Thanks for your support.

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Ah***

Delivery  Apr 06,2019 PM 21:34

Hello does this ship to malaysia? because it seems that there no destination choice for malaysia.

Official mallApr 08,2019 AM 10:19

Dear Ahmad Amir Faruq Kamaruzaman, thanks for interested in our product. Sorry that we don't ship to Malaysia because the ccustoms reason and logistics reason. Thank you so much for your understanding. Enjoy your day~

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Le***

Goods  Apr 06,2019 PM 15:52

나라 선택란에 한국이 없는데 한국에도 배송되는게 맞나요? 만약 배송이 된다면 한국정품으로 배송되는건가요?

Official mallApr 08,2019 AM 10:15

안녕하십니까. 문의 해 주셔서 감사합니다. 현재 한국으로 배송하지 않으므로 유감입니다. 배송되는 경우 중국에서 보내 드리겠습니다. 감사합니다.

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St***

Payment  Mar 30,2019 PM 16:04

Why there is price difference between official website($439.00) and Amazon ($399.99, Link: https://www.amazon.com/XP-PEN-Artist15-6-Pro-15-6-Full-Laminated/dp/B07M5X7MH1/ref=cm_cr_arp_d_product_top?ie=UTF8) ?

Official mallApr 03,2019 AM 09:23

Hello, thank you for your interest in our products, because our mall provides an 18-month warranty, and different platform pricing policies are different, so there will be different price performance. Thank you for your undersanding.

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ke***

Goods  Mar 24,2019 PM 18:39

Can I use the Artist Display 15.6 pro on the go? Meaning Not worrying about plugging it to an outlet but use my laptop as a charging source.

Official mallMar 27,2019 PM 16:05

Hello, yes Artist 15.6Pro can be charged by computer as a charging source or even by in power bank. So you don't need to plug into an outlet.
Thanks.

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Em***

Goods  Mar 22,2019 PM 17:19

tax

Official mallMar 27,2019 PM 15:58

Hello, if you have any problems please feel free contact our customer service Crystal: lirujing@xp-pen.com.
Thank you.

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Fa***

Delivery  Mar 20,2019 PM 21:13

Can u add indonesia in delivery destination please? Maybe in future? Here, in indonesia this display price is almost doubled from the actual price.

Official mallMar 22,2019 PM 15:16

Hello, sorry because of high customs fee and shipping fee, we don't ship to Indonesia.
You can buy from ourb distribuitor in Indonesia. They can provide the local warranty service and local delivery service.
It is convenience for Indonesian customers.
Thanks for your understanding.

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