Ya***

Goods  Aug 01,2019 AM 03:42

Hello! I was wondering how well the product is compatible with MediBang Pro. It’s my main software and I was wondering if it’s compatible at all.

Official mallAug 02,2019 AM 11:46

Dear Yarah Franco Gonzalez, thank you for your interest in our XP-Pen products. The Artist 15.6 Pro is compatible with MediBang Pro well. Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.

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Da***

Delivery  Jul 22,2019 AM 01:25

Hello! Can you ship to Philippines?

Official mallJul 22,2019 PM 14:05

Dear Darryl Valdez, yes, we can ship to the Philippines. You can buy Artist Display 15.6 Pro from this link: https://www.storexppen.com/buy/71.html Hope it’s helpful to you. If you have any other questions, please feel free to contact us.

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簡 ***

Payment  Jul 19,2019 PM 20:12

請問...直接用VISA卡或者Mastercard消費就可以了嗎??? 還是要綁定PAYPAL呢???

Official mallJul 20,2019 PM 14:47

Dear 簡 嘉德, 感谢您对我们产品感兴趣。只要您的 VISA卡 或者 Mastercard 是被PayPal所支持的,您就可以购买我们的产品。希望对您有所帮助,如果您有任何其他问题,您也可以随时联系我们。祝您周末愉快 :)

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La***

Goods  Jul 18,2019 PM 22:25

I was going to buy this on Amazon with a 20% discount. I was trying to pay for it when I noticed the 20% was not there, one minute it was there and the next it was gone. What happened. I have to have this shipped to the US first, then pay someone to forward it to me in Mexico. So for me that $80 savings makes it possible for me to use it. Thank you, hope you can help me, sincerely, Laura

Official mallJul 20,2019 PM 15:00

Dear Laura Brito, thank you for your interest in our Artist Display 15.6 Pro. Sorry, our Prime day event for Amazon is over now. So we can't offer you a 20% coupon now.
But mid-August is our brand anniversary, we will have activities then, so stay tuned. Hope it’s helpful to you. Have a nice weekend : )

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Ve***

Delivery  Jul 17,2019 AM 00:29

Hello, do you ship to Romania? If you don't, are there any other ways to order your product?

Official mallJul 17,2019 AM 09:32

Dear Vega Dragos Adrian, thank you for your interest in our XP-Pen products. We can ship to Romania. You can buy Artist Display 15.6 Pro to Romania from this link: https://www.storexppen.co.uk/buy/artist156pro.html
Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.

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Co***

Delivery  Jul 16,2019 AM 00:06

Hi. Is it possible to get shipping to India?

Official mallJul 16,2019 PM 14:03

Dear Conrad DSouza, thank you for interested in our product, sorry we don't ship to India because of the customs reason and logistics reason. But we have a distributor in India, here is the link: http://xp-pen.co.in/ Hope it’s helpful to you. Thank you so much for your understanding.

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Co***

Delivery  Jul 16,2019 AM 00:05

Hi. Is it possible to get shipping to India?

Official mallJul 16,2019 PM 12:26

Dear Conrad DSouza, thank you for interested in our product, sorry we don't ship to India because of the customs reason and logistics reason. But we have a distributor in India, here is the link: http://xp-pen.co.in/
Hope it’s helpful to you. Thank you so much for your understanding.

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Ka***

Delivery  Jul 06,2019 PM 22:21

Hello! I'm very interested in buying this product. Do you ship to the Russia as well? If so, do I have to pay tax when the good arrives? Thank you in advance.

Official mallJul 11,2019 PM 15:05

Dear Kate Kostyunina, thanks for interested in our products. ​Sorry, we don't ship to Russia, you could buy XP-Pen product from our official store in Aliexpress.
​Here is the link: https://xp-pen.ru.aliexpress.com/store/1910017
​Hope it is helpful to you.
​Thank you for your understanding.

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M ***

Goods  Jul 05,2019 PM 19:57

Hi guys does xp pen pro support pen rotation sensitivity too?or just pen tilt?

Official mallJul 08,2019 PM 12:17

Dear M I, what function do you want to achieve? Could you pls elaborate on the features you would like to have in this product? Looking forward to your reply.

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Al***

Goods  Jul 03,2019 AM 01:31

Hello, my boyfriend is going to visit USA next week, and I want him to buy a graphic display Artist15.6 PRO for me, where is the store there? I couldn't find your address. Thank you! Regards, Alejandra.

Official mallJul 03,2019 PM 14:58

Dear Alejandra Elizabeth, we don't have a physical store in the USA now. You can buy Artist15.6 PRO by this link: https://www.storexppen.com/buy/artist-15_6pro.html
Hope it’s helpful to you.
If you have any other questions, please feel free to contact us. Or you can contact us by mail: lirujing@xp-pen.com
Have a nice day : )

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Je***

Delivery  Jun 30,2019 PM 17:21

hello, is this product available ship to Indonesia?

Official mallJul 01,2019 PM 17:45

Dear Jesica Pradtna, thank you for interested in our product, sorry we don't ship to Indonesia because of the customs reason and logistics reason. But we have a distributor in Indonesia, here is the link: http://xp-pen.id/
Thank you so much for your understanding.

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Fi***

Delivery  Jun 29,2019 PM 21:32

Hello! Do you ship to R. Moldova?

Official mallJul 01,2019 PM 12:23

Dear Filip Leo, thank you for your interest in our XP-Pen products. We are not shipping to the R. Moldova due to shipping and customs policies. Thanks for your understanding~

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Da***

Goods  Jun 25,2019 PM 21:15

where i can find the replaceable for 3 in 1 cable?

Official mallJun 26,2019 PM 15:36

Dear David Rivaldo, you can buy 3 in 1 Cable for Artist12, Artist13.3 and Artist15.6 (Cable) from this link: https://www.storexppen.com/buy/53.html Then the note on the order is for the artist 15.6 Pro. Hope it’s helpful to you~

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Da***

Goods  Jun 25,2019 PM 19:11

does the pen display can be powered without power adapter? if yes, do i have to plug all the 3 in 1 cable to my laptop? or just HDMI and Black/red USB?

Official mallJun 26,2019 PM 15:39

Dear David Rivaldo, thanks for your message.
​​If the computer has an HDMI interface and a USB-A interface then you can connect the black USB and red USB and HDMI to the computer. And it need 10W of electricity. ​If you have any using problems, you can contact our tech support: service@xp-pen.com
Thank you : )

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To***

Goods  May 26,2019 PM 13:38

Do I need another computer to use this? Or can I use it by itself?

Official mallMay 27,2019 PM 17:51

Dear Tori Valleza, ​Thanks for your advisory.
​Sorry our tablet doesn't have any programs in it, so it must be connected with computer because they can't work alone without computer.
​Thanks for your understanding.

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