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Customer service Dec 28,2019 AM 08:31

Is there a standalone tablet just like this one? (A tablet that don't need to be connected to a laptop or any type of computer monitor etc) I am looking to purchase one of those :)

Official mallDec 28,2019 PM 16:17

Thanks for your inquiry.
Our XP-Pen G640S, XP-Pen Deco 01 V2, XP-Pen Deco Pro S & M can be connected to the Andriod phones.Except some of Samsung phones at the list: https://www.xp-pen.com/faq-440-226.html
The other products must be connected to the PC to work. Hope this answers your question.
If you have any other questions, please feel free to contact us.

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Goods Mar 12,2025 AM 00:00

Hello, is this tablet compatible with ToonBoom Harmony software?

Official mallMar 12,2025 PM 14:44

Yes, the Artist 15.6 Pro is compatible with Toon Boom Harmony. You should be able to use it smoothly for your animation and design work.

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Goods Feb 24,2025 AM 02:53

Is it compatible with a chrome os?

Official mallFeb 24,2025 PM 16:09

Hello

Yes, Artist 15.6 Pro is compatible with Chrome OS 88 (or later).

Please note that Chromebook does not support driver installation, plug and play.

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Customer service Dec 09,2024 AM 07:50

is this compatible with a chrome book flex 5?

Official mallDec 09,2024 PM 18:04

Hello

No, the Artist 15.6 Pro is not compatible with Chromebooks.

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Goods Nov 26,2024 AM 09:12

can you hook these tablets up to a ipad instead of a computer?

Official mallNov 26,2024 PM 17:48

Hello

Artist 15.6 Pro is only compatible with Windows 7 (or later), Linux, Mac OS X® 10.10 or later, so it cannot be used with a tablet.

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Goods Nov 04,2024 AM 04:57

Is it possible to use a stencil with the Artist 15.6 Pro? Is it possible to upload a picture to use as a stencil and draw over the picture?

Official mallNov 04,2024 AM 11:38

Hello

Artist 15.6 Pro is an input device similar to a mouse and needs to be connected to a computer to use.

Therefore, as long as the painting software you use supports the use of templates and transfer image editing, you can create on Artist 15.6 Pro.

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Goods Nov 01,2024 AM 06:21

Is it compatible with a windows 11 laptop?

Official mallNov 01,2024 PM 17:55

Hello

Yes, Artist 15.6 Pro is compatible with Windows 11.

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Customer service Oct 16,2024 AM 06:12

Does it work with Clip Studio Paint or Procreate ? I've been using an iPad Air 6 and I wanted to try a drawing tablet. Is this beginner friendly ? If not, what are your suggestions, for a tablet at a suitable price, still advanced and beginner friendly ?

Official mallOct 16,2024 PM 17:59

Hello

Artist 15.6 Pro needs to be connected to a computer to use and cannot be used independently. As long as your computer can use Clip Studio Paint, Artist 15.6 Pro is also compatible with Artist 15.6 Pro.
We recommend that you buy Magic Drawing Pad, which is friendly to beginners and meets the needs of advanced users.

It is an independent Android drawing tablet, friendly to beginners, and equipped with a 16K pressure-sensitive stylus and X-Paper Display to meet the needs of advanced users.

https://www.xp-pen.com/store/buy/magic-drawing-pad.html

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Goods Aug 07,2024 AM 00:26

Hi, I'm having major issues with stylus for this product. I've only had it 2 months and the pen isn't working at all the pen won't write or anything. I was using it the night before and then I went to use it this Moring and it's like the pen decided to just break on me. I've been stressing on this my whole day because this product is not cheap and it's all a HUGE WASTE OF MONEY if I got this as a present and the items are faulty. please help me fix this we aren't even able to return it because we don't have the needed proof such as receipts and other needed evidence to show that it was bought so now, I'm hoping that relying on you guys won't disappoint me. The pen doesn't work whatsoever starting early this morning. It has never been dropped and I take great care of it and no one but me has touched it.

Official mallAug 08,2024 PM 17:07

Hello

We are sorry to hear about the problem you are having with the stylus. This is indeed a very frustrating situation. Rest assured, we will do our best to help you.

First, let me check if there are any possible solutions that we can explore without returning the product. Perhaps it is a software glitch or a connection problem that can be fixed remotely.

Second, even if you do not have a receipt or other proof of purchase, we will try to find other ways to verify the authenticity and source of the product to see if we can still provide support.

The after-sales team has contacted you, please check and reply to the email so that we can handle it for you as soon as possible.

Thank you for your understanding and patience.

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Goods Aug 01,2024 PM 16:16

does this come with a screen protector installed and if so, how do you remove it to replace it with a new one?

Official mallAug 02,2024 AM 09:27

Hello

Yes, the Artist 15.6 Pro comes with a screen protector.

When you unbox your tablet, there are two screen protectors: one with a tab so you can remove it, and one that protects the screen from scratches when some scratches appear on the screen When normal, you can replace it for drawing.

How to remove it: https://www.youtube.com/watch?v=Dxl-di9HzDk

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Goods Jul 24,2024 PM 12:28

What is the display color? As in 8 bit? Because the specs doesn't say. Also, when the screen protector is scratched up after use, can I send the tablet in for a new unscratched screen protector?

Official mallJul 24,2024 PM 14:26

Hello

The color gamut of Artist 15.6 Pro is 88% NTSC, 120% sRGB.

When you unbox your tablet, there are two screen protectors: one with a tab so you can remove it, and one that protects the screen from scratches when some scratches appear on the screen When normal, you can replace it for drawing.

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Customer service Jul 20,2024 PM 19:17

What's the return policy?

Official mallJul 22,2024 PM 15:47

Hello

The following is the return policy

1. You can initiate a refund request within 30 calendar days from the date of purchase OR within 7 calendar days after receiving the product. We will process your return request within 24 working hours after receiving the request.

2. The product(s) and packaging should be in a new condition with no evidence of misuse, and should not impact secondary sales.

All original packaging and accessories must be returned together. In case the package is opened but the product remains intact, a 15% deduction will be applied to the refund, except for consumables such as nibs.

https://www.xp-pen.com/store/aftersales-policy.html

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Goods May 23,2024 AM 10:08

Which tablet you offer is best for drawing comic book characters,for shading and coloring them in and inking?

Official mallMay 23,2024 PM 15:28

Hello

Our products are compatible with most painting software, so you can choose the right product based on your Pen Display needs.

For example, your requirements for size, color gamut, pressure sensitivity, your commonly used painting software, etc.

You can describe your needs in detail so that we can recommend suitable products for you.

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Customer service Apr 29,2024 PM 18:43

Do you need a computer to use the XP- Pen or can I only use my android?

Official mallApr 30,2024 PM 18:29

Hello

Yes, Artist 15.6 Pro is compatible with Windows® 7 or later, Linux and Mac OS X® 10.10 or later, so it can only be used with a computer connection.

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