Va***

Goods  Dec 12,2018 PM 23:30

Hi
When I click on buy, it said 'out of stock'. Will this stock be replaced or has the Holiday deal ended?

Official mallDec 14,2018 AM 10:19

Hi, thanks for your asking.
Yes Artist 12 holiday version is limited version, and it has been sold out.
If you still wnt to buy holiday version, you can consider Star G640S or Deco 02 holiday version.
Or if you want to buy Artist12, you can buy Artist 12 regular version.
Thanks for your understanding.

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Ha***

Payment  Dec 09,2018 AM 10:35

Hi, i was wondering whats the payment method. is this cash o delivery? bec i dont see an option in the checkout form for the payment method.

Official mallDec 10,2018 PM 15:01

Hi, sorry we don't support cash on delivery, we only support full payment.
Thank you for your understanding.

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Cy***

Goods  Dec 07,2018 PM 18:57

Is it possible to power this with a powerbank?

Official mallDec 08,2018 PM 12:21

Hello, it can be charged from computer. But they can't be charged powerbank by As a friendly reminder, Artist 12 doesn't have software so they can't work separately.
They must be connected with computer.
Thanks.

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En***

Customer service  Dec 07,2018 AM 02:38

If shipped to Finland, will there be any customs or taxes to pay? Is the shipping free? How many days will it take to ship to Finland?

Official mallDec 07,2018 PM 14:34

Hi, because you prepaid the customs fee, there has less possible pay the Tax fee.
Yes the shipping fee is free. And if shipping Artist 12 to Finland, it usually takes about 5-15 days to arrive.

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Al***

Delivery  Nov 29,2018 AM 10:00

Hello, I was just wondering how long this would take to possibly ship to Victoria, Australia.
Thank you for your time.

Official mallNov 29,2018 PM 18:08

Hi, Alexander
If shipping Artist12 to Australia, it usually takes about 10-20 days.
Thanks.

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Ro***

Delivery  Nov 26,2018 AM 00:27

How long does it take to deliver this to Malaysia? I'm very interested in this product.

Official mallNov 26,2018 PM 18:32

Hello, we can ship to Malaysia, if shipping Artist12 to Malaysia, it usually takes about 10-20 days.
Thank you so much for your patience.

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Mo***

Goods  Nov 23,2018 AM 06:20

Excuse me, can you tell me all of the things that's included in here that's not included in the Artist 12 one? also, does it have the stand?

Official mallNov 23,2018 PM 15:03

Artist 12 holiday version comes with protective bag and other accessories, Artist 12 version only comes with regular accessores like the stylus and glove.
You need to buy the stand separately.
Thank you for your understanding.

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Ab***

Goods  Nov 21,2018 AM 02:47

Is this 100% legitimately no shipping fee? even in the Philippines? 'cause I'm very interested in this product. Thank you, a very swift reply is appreciated

Official mallNov 21,2018 PM 18:42

Hi, yes the shipping fee is free. But if shipping to Philippines, buyers need pay the customs fee.
Thank you for your understanding.

Ab***Nov 22,2018 PM 23:21

Until when is the holiday ver. avail? and also can I ask how much is the custom fee??

Official mallNov 23,2018 PM 14:55

Hi, the holiday gifts version will last until New Year, but the thanksgiving sales may ends in this weekend.
As for the customs fee, because different countries has different policy, you can consult local customs office.
Thanks.

Ab***Dec 09,2018 AM 02:58

Does this item have warranty? and also, when you said it doesn't work separately meaning it is not gonna work without a pc/ laptop? can i install a software in this?

See more answers(3)

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Mc***

Delivery  Nov 18,2018 PM 15:46

Why is Israel not an option? :'(

Official mallNov 20,2018 PM 17:41

Hi, thanks for your support.
Sorry we don't sell to Israel because of the high customs fee and shipping fee.
But don't worry we have official store in Aliexpress and Ebay, they can ship to Israel .
Thanks.

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Lu***

Customer service  Oct 24,2018 PM 15:26

Is the button on the P06 stylus able to be assigned to a different use than right mouse click?

Official mallOct 24,2018 PM 17:16

Hello, yes the button on the P06 stylus can be set to a different use in the driver settings.

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Jo***

Delivery  Oct 23,2018 AM 11:26

How long does it take to deliver this to United States?

Official mallOct 23,2018 PM 12:27

If shipping Artist 12 to US, it usually takes about 5-15 days to arrive.

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Ja***

Payment  Oct 23,2018 AM 11:07

Hi, I wanted to buy a Artist12, but the price appears in dollars. Is there any way to change it to euros?

Official mallOct 23,2018 PM 12:26

Hello, it will turns to euros automatically when you pay the order.

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To***

Goods  Oct 23,2018 AM 10:59

Is it great as a Christmas gift?

Official mallOct 23,2018 AM 11:09

Yes it is exactly designed for holiday gift. If you have friends or family member who loves drawing. It is excellent gift for them. Don't hesitate to pick one and surprise him/her.

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To***

Goods  Oct 23,2018 AM 10:56

Why the price of this item is different with Artist 12?

Official mallOct 23,2018 AM 11:09

Hello, thanks for your attention. Because we release the Artist 12 with luxury packaging, it comes with more accessories than Artist 12 with regular packaging. The accessories except regular accessories, it also comes with red gloves, protective case for Artist 12, cute key ring and some stickers for design your own tablet.
Buy this Artist 12 as a gift for your friends or family. Happy holiday season.

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