Lo***

Goods  Dec 20,2019 AM 01:26

can you draw on the artist display 12 when it is not plugged into a computer? Or does it need to be plugged into a computer to work?

Official mallDec 20,2019 PM 14:47

Thanks for your inquiry.
The Artist 12 display must be connected to the PC to work. It's not a standalone product.
Hope this answers your question.
If you have any other questions, please feel free to contact us.

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Lo***

Goods  Dec 20,2019 AM 01:23

Can you draw on the artist display 12 well it is not plugged into a computer? Or does it need to be plugged into a computer to work

Official mallDec 20,2019 PM 14:46

Thanks for your inquiry.
The Artist 12 must be connected to the PC to work. It's not a standalone product.
Hope this answers your question.
If you have any other questions, please feel free to contact us.

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Tr***

Delivery  Dec 12,2019 PM 15:28

How long does this take to ship to Nevada?

Official mallDec 13,2019 PM 17:27

Thanks for your inquiry.
Our shipping time to the US ranges from 3-9 days.
If you have any other questions, please feel free to contact us.

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Po***

Goods  Dec 09,2019 AM 09:30

Will the tablet work with an acer chromebook?

Official mallDec 09,2019 PM 19:43

Thanks for your inquiry.
Sorry, but our product can't work with Chrome OS system.
Hope this clarifies the issue.
If you need further assistance, please feel free to contact us. We are always happy to help you.

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Gu***

Goods  Dec 08,2019 AM 03:40

Hi, I am on a vacation in Miami, and want to bye this tablet. Is there any way to bye it in a store or get it delivered to a nearby packeting service store?

Official mallDec 09,2019 PM 18:51

Thanks for your inquiry.
Sorry, but our package will directly ship to a physical address.
Hope this clarifies the issue.
If you need further assistance, you are welcomed to contact us again, and we will do our best to help you.

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Ly***

Goods  Dec 01,2019 AM 07:17

Does this work with a Apple iPad?

Official mallDec 02,2019 PM 23:09

Thanks for your inquiry.
Our Artist series products can't work with Apple iPad.
Hope this answers your question.
If you have any other questions, please feel free to contact us.

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Sa***

Goods  Nov 28,2019 AM 01:05

Hi I was wondering if this device is compatible with Android phones like ZTE and Samsung. If not do you have any tablets that are?

Official mallNov 28,2019 PM 17:26

Thanks for your inquiry.

Our XP-Pen G640S, XP-Pen Deco 01 V2, XP-Pen Deco Pro S & M can be connected to the Andriod phones.

Except some of Samsung phones at the list: https://www.xp-pen.com/faq-440-226.html

The other products must be connected to the PC. Hope this answers your question.

If you have any other questions, please feel free to contact us.

Best regards,

XP-PEN

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Ca***

Goods  Nov 27,2019 AM 09:07

Is the tablet portable? Are you able to draw on the go?

Official mallNov 27,2019 PM 17:23

Dear Catherine Vasquez,

Thanks for your inquiry.

This device must be connected to a computer to work. It is compatible with Windows system 10/8/7(32/64bit), Mac OS X version 10.10 or later.

Hope this answers your question.

Ra***Nov 28,2019 PM 16:43

You can draw on the go provided that you have a laptop connected. I don't recommend using it on a bus or airplane as it is very cumbersome but highly recommended during long stays at the airport waiting for your next flight.

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Tr***

Goods  Nov 09,2019 PM 14:24

I have noticed that the models in the pictures are all right-handed. Is there some kind of option that allows left-handed people to hold it similarly or are we out of luck?

Official mallNov 11,2019 PM 16:59

Dear Trent Davis

Thank you for your interest in our XP-PEN products.

The Artist Display 12 can be used by both left and right hands.

Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

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ye***

Customer service  Oct 06,2019 AM 01:42

is there a way to get I black glove rather then the red one

Official mallOct 10,2019 PM 19:29

Dear yeimy tobar,

Thank you for your interest in our XP-Pen products.

Sorry, the products included in our products are fixed. If you need black gloves, or you can buy a pair again, here is the link: https://www.storexppen.com/buy/35.html

Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

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Ca***

Goods  Oct 02,2019 AM 04:02

Is there a way to charge the pen without having to buy a new one constantly? If not, how much does a new one cost, and where would I buy one?

Official mallOct 14,2019 PM 12:25

Dear Cait Beck,

Thanks for your inquiry.

The stylus for Artist 12 is P06 Battery-free Stylus. The P06 Battery-free Stylus is not required to be charged.

And you can purchase P06 Battery-free Stylus from this link: https://www.storexppen.com/buy/p06.html

Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

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Mi***

Delivery  Jan 31,2019 AM 06:05

Hi, i dont see any option for Mexico, is there another site or something?

Official mallJan 31,2019 AM 11:23

Hi, thanks for your support. Sorry we don't ship to Mexico because of the shipping fee and customs fee.
Thank you.

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Kh***

Goods  Jan 17,2019 PM 23:51

Does this act as a secondary monitor?
I.E Do you open Photoshop on your main computer monitor then drag it over to the device and maximize the window to use?
Thanks

Official mallJan 19,2019 AM 10:29

Hi, yes it can be used as a secondary monitor. You can open Photoshop on your main computer monitor then drag it over to the device and maximize the window to use, it is extend mode. If in mirror mode, the display will shows the same thing as your computer does. Hope it is helpful.

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mi***

Delivery  Dec 21,2018 AM 04:14

there's no shipping choice for Indonesia:( so sad

Official mallDec 21,2018 PM 18:28

Hello, we have distributor in Indonesia.Here is the link: http://xp-pen.id/ Hope it is helpful to you.

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Ho***

Delivery  Dec 16,2018 PM 15:09

There's no shipping choice for Thailand

Official mallDec 18,2018 PM 15:34

Hi, sorry we don't ship to Thailand.
But don'y worry we have solo distributor in Thailand.
​Here is the link:
​shopee.co.th/xppenthailand
lazada.co.th/xp-pen-thailand
Thank you.

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