ch***

Delivery  Dec 31,2018 PM 21:39

Do you ship in the Philippines? And is it free or not? If it isn't, how much would it possibly cost?
Thanks.

Official mallJan 01,2019 AM 11:08

Hi, yes we can ship to Philippines, but if shipping Artist 12 to Philippines, there has some possible pay the customs fee.
Because different country has different customs policy, as to specific rates, please consult your local customs office.
Thank you for your understanding.

ch***Jan 10,2019 PM 17:55

Thanks

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Ng***

Customer service  Dec 30,2018 PM 13:32

I wish to order Artist 12 and deliver to Malaysia. How much is the tax fee? Pay upon delivery or pay to you?

Official mallDec 31,2018 PM 16:42

Hi, there has some possible to pay the Tax fee if shipping Artist 12 to Malaysia, because the logistics carrier prepaid for you, so you need to pay it to them.
Thank you.

Ch***Jan 02,2019 PM 22:35

Have you bought it Yen Mei? Did you manage to find out about the tax fees?

NG***Jan 07,2019 PM 14:40

Thank you. I had received Artist 12 in good condition.
Can you please issue an invoice to me? My Order number：12301325427224.

Ch***Jan 08,2019 PM 20:21

Hi how much did you need to pay for the tax? I'm also from Malaysia and planning to buy this.

NG***Jan 09,2019 AM 10:37

Hi Chung Shzen Tan. No tax charged.

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Si***

Payment  Dec 26,2018 PM 23:22

Hello, do you ship to Chile?

Official mallDec 27,2018 AM 00:15

Hi, thanks for your interested. Sorry we don't ship to Chile because of customs reason and logistics reason.
Thank you for your understanding.

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Cr***

Delivery  Dec 25,2018 AM 06:03

Hello! I have ordered this product and I have not received a tracking number for about 5 days. I was wondering if everything is alright with the order and how many days it takes to get here. (I live in Romania) Merry Christmas and sorry to bother!

Official mallDec 27,2018 AM 00:12

Hello, you can contact our order support: lmy@xp-pen.com,and provide the order number.
They will help you track the parcel.

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He***

Delivery  Dec 12,2018 PM 20:08

Does it ship to Cambodia?

Official mallDec 14,2018 AM 10:13

Hi, yes we can ship to Cambodia.

Q ***Dec 18,2018 AM 10:17

How long does it take to ship to Utah?

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Sa***

Payment  Dec 12,2018 AM 08:49

Tengo esta pregunta,se puede comprar en México?

Official mallDec 12,2018 PM 14:16

Hi, sorry we don't ship to México because of high customs fee and shipping fee.
Thank you so much for your understanding.

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Em***

Delivery  Dec 09,2018 PM 14:37

How many days do you ship in Philippines?

Official mallDec 10,2018 PM 15:02

HI, Emily
If shipping Artist 12 to Philippines, it usually takes about 5-15 days.
Thank you.

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ca***

Goods  Dec 05,2018 AM 11:22

Hi! Hope you are well.
I'm sorry if the following question is too obvious, I'm just super new to all this.

Does the Artist 12 only work when connected to a computer and/or electricity source, or can it be used on the bus, for example?

Thank you

Official mallDec 07,2018 PM 14:21

Hi, thanks for your asking.
Artist 12 needs to connect with computer, because it doesn't have softwares and programs, so it can't work separately.
Thanks.

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Sí***

Delivery  Dec 01,2018 AM 04:47

Do you ship to Portugal? If yes how many days it would take?

Official mallDec 03,2018 PM 18:50

Hi, yes we can ship to Portugal, if shipping Artist 12 to Portugal, it usually takes about 10-20 days to arrive.

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Re***

Delivery  Nov 25,2018 PM 23:07

Can you send it to México? I really want one for Christmas

Official mallNov 26,2018 PM 18:08

Hi, thank you so much for interested in our products.
Sorry we don't ship to México, we really hope we will ship to México in future.
Thanks.

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St***

Goods  Nov 18,2018 AM 09:09

Does this tablet have tilt functionality?

Official mallNov 20,2018 PM 14:46

sorry, it hasn't the tilt function now. :(

Na***Jan 23,2019 PM 14:30

What is tilt fonctionality?

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BR***

Delivery  Nov 09,2018 AM 04:22

Do you ship to Malaysia?

Official mallNov 09,2018 AM 10:48

Hello, yes we can ship to Malaysia.

Ch***Jan 02,2019 PM 22:35

Hi Bryan, did you received any extra charges shipping to Malaysia?

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Ni***

Delivery  Oct 24,2018 AM 07:13

Can you ship this to Thailand?

Official mallOct 24,2018 AM 11:25

Hello, sorry we don't ship to Thailand now, thank you so much for your understanding. :)

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We***

Goods  Oct 04,2018 AM 05:51

is there anway to buy the Artist 12 if you are living in south africa ?

Official mallOct 04,2018 PM 18:47

Hi, thanks for your support. Sorry we don't ship to South Africa now.
Thank you so much for your understanding.

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Mi***

Customer service  Oct 04,2018 AM 03:28

Hi, Is there a way to buy it from Viet Nam? i really need it...

Official mallOct 04,2018 PM 15:30

Hi,
​Thanks for your mail.
​You could call XP-Pen solo distributor of Viet Nam Here is the contact information: 0933 109 009
They will release Artist 12 in near future.

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