Sh***

Goods  Mar 20,2019 AM 09:23

When do you get more in stock?

Official mallMar 20,2019 PM 15:17

Thank you for your support of our products. The factory has already replied that we have current stocks.
Thanks again.Have a nice day : )

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Ch***

Payment  Mar 06,2019 AM 09:14

I purchased this product today and I have requested a refund. I got an email back saying to declare the website my names and product code and other stuff in order to send to a sales rep to get my refund. I haven’t gotten an email back from who my payment was sent to or the service at xp pen so I was wondering how I can get my money back and when

Official mallMar 06,2019 AM 11:04

Hello, our sales has contacted you, please provide the corresponding information so we can continue the refund process.
Thank you for your understanding. :)

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Fe***

Goods  Mar 04,2019 PM 20:37

I'm back. I was able to fix the problem concerning me not being able to click anything with the pen, but now the pen doesn't work at all. When we got the pen to start working, I was drawing for the entire day and whatnot. Then, I go to sleep and wake up early the next morning to use the tablet, but to my chagrin, the pen stopped working at all. I replaced the nib, uninstalled and reinstalled the driver several times (I used the Mac Mojave (10.14) driver and I did to the special process for it regarding having to enable MsgDisplay, PenTabletDriverUX and UgeePenTabletInfo, plus rebooting the Mac) and it still did not work. This is my second day owning the Artist 12 and I am already thoroughly disappointed, contrary to the five star review I gave the tablet when it first started working, but maybe you can change my opinion by giving me a valid fix to this I haven't already tried. So. What can I do?

Official mallMar 05,2019 PM 12:29

Hi, please use your own mouse to open the driver and check if the driver is working properly. If the driver is not working properly, please tell us what it prompts, and plug the black USB cable into the other USB port of the computer, then check the driver. Is it working normally?
If the driver works normally, please uninstall the driver and restart the computer. When entering the desktop, please do not install the driver. Then try to move the cursor. Please tell us the result.

Bi***Nov 10,2020 AM 07:28

Hi i recently bought an artist 12 AND Its amazing but everytime i try to sketch for example: a line this one appears late. Its not that smooth. How can i Solve this problem? (Im sorry for my bad english i'm from argentina)

Bi***Nov 10,2020 AM 07:28

Hi i recently bought an artist 12 AND Its amazing but everytime i try to sketch for example: a line this one appears late. Its not that smooth. How can i Solve this problem? (Im sorry for my bad english i'm from argentina)

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Fe***

Goods  Mar 02,2019 PM 21:15

I recently bought the Artist 12, but the pen doesn’t seem to be working. Well, it works as a cursor, but it won’t allow me to click anything so I can’t do the calibration and I can’t do any drawing.

Official mallMar 04,2019 PM 16:11

Hello, please replace another pen nibs try again.
Thank you.

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Ji***

Payment  Feb 24,2019 AM 07:53

this is not the product we wanted to buy. Pls refund and we'll get the one with a stand . Thank You

Official mallFeb 25,2019 AM 11:14

Hi, Jihan
Our sales has contacted you through the mail, please reply us and provide the information so that we can refund you asap.
Thank you.Looking forward to hear from you through mail.

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Ta***

Delivery  Feb 24,2019 AM 00:54

Do u guys ship to u.s and how long will it be?

Official mallFeb 25,2019 AM 11:08

Hello, yes we can ship to US. It usually takes about 5-10 days to arrive.
Thank you.

Fe***Mar 02,2019 PM 21:14

I recently bought the Artist 12, but the pen doesn’t seem to be working. Well, it works as a cursor, but it won’t allow me to click anything so I can’t do the calibration and I can’t do any drawing.

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Ta***

Goods  Feb 24,2019 AM 00:52

Do u guys ship to u.s and how long will it be?

Official mallFeb 25,2019 AM 11:08

Hello, yes we can ship to US. It usually takes about 5-10 days to arrive.
Thank you.

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Ro***

Delivery  Feb 09,2019 PM 18:36

Hello,
Do you ship the xp-pen 15.6 pro (2019) to Israel?
If not, how can I get it?

Thank you

Official mallFeb 10,2019 PM 21:22

Hello, sorry we don't ship to Israel because of customs reason and shipping reason.
Thank you for your understanding.

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Ju***

Delivery  Feb 03,2019 AM 04:31

Do you send tablets to Chile?

Official mallFeb 03,2019 PM 15:26

Hi, thanks for your support.
Sorry we don't ship to Chile because of the customs reason and shipping reason.
Thanks again for your understanding.

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Wi***

Goods  Feb 01,2019 PM 21:18

I was using it and I left for like a minute and I come back and it literally won’t turn on. This is stressful to me because I actually ordered this same tablet before and returned it to amazon due to the cord breaking, and I REALLY don’t want to send it back again or get a refund because this is the only screen tablet I can afford as of now. I thoroughly enjoy using this tablet but I don’t know if it’s worth it at this point. Is this my fault? I tried shutting my computer off and turning it back on again, unplugging the wires, and even using the extension cord to plug it into the wall- but no luck. Do I have to re-install drivers or is the tablet broken? The first time I got the tablet it turned on even without the drivers being installed. What should I do?

Official mallFeb 03,2019 PM 15:41

Hello, please confirm you have plugged in 3 in 1 cable correctly.
Whether you uses the trans adapter to connect the HDMI cable? If so, please confirm the trans adapter in good condition.
If you have plugged in correctly, please test with another computer.
If you have more problems please contact our tech support: service@xp-pen.com
Thank you for your understanding.

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Na***

Delivery  Jan 23,2019 PM 14:27

Before ordering, I'd like to know how long would a delivery to France take.

Official mallJan 23,2019 PM 16:23

Hi,if shipping Artist 12 to France, it usually takes about 7-15 days to arrive.
Thank you.

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Le***

Delivery  Jan 16,2019 AM 09:03

I'd like to know if this product can be delivered in Korea. And how long does the delivery take?

Official mallJan 16,2019 PM 15:19

Hi, yes we can ship from Korea. But it may depends on whether local warehouse has stock.
It usually takes about 7-15 days to arrive. Thank you.

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An***

Goods  Jan 15,2019 PM 22:45

Hi , its possible to ship to india? I found the Artist 12 in amazon.in , but the price is almost double. Is there any other stores available in india ?. Is the double price because of the customs fee.?

Official mallJan 16,2019 PM 15:17

Hi,
​thank you for interested in our product, sorry we don't ship to India because of the customs reason and logistics reason. But we have distributor in India, here is the link: http://xp-pen.co.in/
Thank you.

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At***

Delivery  Jan 09,2019 AM 05:05

Hi, would you happen to deliver to Pakistan? Cheers.

Official mallJan 09,2019 PM 16:19

Hi, we have store in Aliexpress, they can ship to Pakistan.
Here is the link: https://xp-pen.ru.aliexpress.com/store/1910017
Thank you.

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Ga***

Customer service  Jan 07,2019 AM 02:32

Hello, are you sending to Spain? If so, how much would it be? And how long would it take?

Official mallJan 07,2019 PM 16:06

Hi, thanks for your asking. Sorry we don't ship to Spain.
But we have store in Amazon.es, they can ship to Spain.
Thank you.

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