Ph***

Goods  Dec 21,2019 AM 07:30

I just got the xp pen artist 12,I've followed all directions and watched tons of reviews but as soon as i select extend these displays it won't display my laptop's screen just the wallpaper,when the tablets working area is set to monitor 1 and still won't cast to the tablet and reacts as one with no screen when it's set to monitor 2 it still won't cast and only moves the cursor on the tablet and the laptop will become unresponsive unless i disconnect the tablet

Official mallDec 24,2019 PM 17:41

Dear Philomena,
Thanks for your inquiry.
1. Please go to the display setting in the system control panel.
2. If you want to set to mirror mode, both of the monitors must be set the same DPI.
3. If you want to set to extend mode, you can set the Artist to the monitor 1 or 2.
4. When display set finished, please open the Pen Tablet Setting and go to the Monitor Setting window. Select monitor 1 or 2 depending on your Artist setting of 1 or 2 before.
Hope this helps.
If you have other questions, please feel free to contact us. We are happy to offer our assistance.

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Te***

Delivery  Nov 30,2019 AM 07:37

I just purchased an cpen 12 pro I am in colorado when will it arrive?? I have the paypal receipt and it looks like a Japanese sight

Official mallNov 30,2019 PM 18:30

Hi Terry,

Thank you for shopping with us. Your package will be shipped out within 48hrs. And the tracking info usually appears within 2 days after the package shipped.
I hope you can enjoy our Artist 12Pro.

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Ke***

Goods  Nov 26,2019 AM 00:46

I was just wondering if you need a computer to have this tablet?

Official mallNov 26,2019 PM 21:38

Thanks for your inquiry.

Our XP-Pen G640S, XP-Pen Deco 01 V2, XP-Pen Deco Pro S & M can be connected to the Andriod phones.

The other products must be connected to the PC. Hope this answers your question.

If you have any other questions, please feel free to contact us.

Best regards,

XP-PEN

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Me***

Goods  Nov 22,2019 PM 12:04

Does this come with the pen or do i have to buy the pen separately? Also, if the pen is battery-free, how does it charge?

Official mallNov 22,2019 PM 14:52

Dear Megan Braendle,

Thanks for your inqury.

The Artist series comes with stylus. Batter-free stylus can't be charged. After the old nib is worn, the nib needs to be replaced.

Hope this answers your question.

If you have other questions need answered, you are always welcomed to email us. We will do our best to assist you.

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Jo***

Delivery  Oct 16,2019 AM 10:23

Is the delivery to the Philippines door-to-door? I'm just making sure it reaches me just fine.

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Re***

Goods  Oct 12,2019 AM 10:50

Is the glove available for left handed people?

Official mallOct 12,2019 PM 18:45

Dear Regan Anderson,

Thank you for your interest in our XP-Pen products.

The glove is also suitable for the left handed people.

Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

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De***

Goods  Oct 07,2019 PM 12:48

Hi! I'm wondering if this tablet, or if any of your products, can be used with a Samsung Chromebook 4?

Official mallOct 10,2019 PM 19:22

Dear Deanna Gaskin,

Thank you for your interest in our XP-Pen products.

Sorry, our product can't work with Chromebook now.

Thank you for your understanding and patience.

If you have any other questions, please feel free to contact us.

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Ca***

Goods  Oct 02,2019 AM 03:56

Is there a way to charge the pen without having to buy a new one constantly? If not, how much does a new one cost, and where would I buy one?

Official mallOct 14,2019 PM 12:26

Dear Cait Beck,

Thanks for your inquiry.

The stylus for Artist 12 is P06 Battery-free Stylus. The P06 Battery-free Stylus is not required to be charged.

And you can purchase P06 Battery-free Stylus from this link: https://www.storexppen.com/buy/p06.html

Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

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Ti***

Goods  Oct 02,2019 AM 01:20

Do you have a discount for bulk orders from schools?

Official mallOct 14,2019 PM 12:29

Dear Tiffany Duncan,

Thank you for your interest in our XP-Pen products.

Could you please provide your email address? So that we can forward your case to the appropriate colleague, they will contact you as soon as possible and help you asap. Or you can contact the related colleague at lirujing@xp-pen.com.

Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

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Ro***

Goods  Sep 25,2019 PM 23:58

Will this work without a computer

St***Sep 28,2019 PM 20:45

Sadly no, though they have tablets that connect with phones. They don't have screens though, so if you absolutely know you want a screen tablet they sadly don't have those with screens. They work with. laptops and computers.

Official mallOct 10,2019 PM 17:13

Dear Rosa Acord,

Thanks for your interest in our XP-PEN products.

​Since the tablet doesn't have any programs in it, so it must be connected with a computer because they can't work alone without a computer.

The Artist 12 can support Windows 10/8/7(32/64bit)and MAC OS 10.10 and above. And it has a screen.

And thanks for Stefan Long's answer, the artist 12 can't support phones. What you describe may be our Graphic Tablet rather than the Graphic Display.

Thanks again for your support of our XP-PEN brand :)

If you have any other questions, please feel free to contact us.

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Va***

Delivery  Sep 09,2019 PM 23:26

Hello, i was wondering if you ship your products in Greece, because i cant find it in the shipping list.

Official mallSep 24,2019 PM 15:42

Dear Vasileiou Dimitra,

Thank you for your interest in our XP-Pen products.

You can buy Artist 12 to Greece from this link: https://ru.aliexpress.com/item/32914092253.html?spm=a2g0s.12269583.0.0.e8f61379TbSvgR

Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

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Ga***

Delivery  Sep 09,2019 AM 04:15

Hello, do you guys have the size of the Artist XP Pen 12 box and weight + AC42 Plastic Stand box size and weight?

Official mallSep 24,2019 PM 15:38

Dear Gazola Paulo,

Thank you for your interest in our XP-Pen products.

It's about 2460g.

Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

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Ab***

Delivery  Aug 15,2019 PM 18:58

Hi! I want this tablet to be delivered to Malaysia. But I don't see any options to deliver it to Malaysia. Need some help.

Official mallAug 16,2019 PM 18:58

Dear Abdul Qayyum bin Anuar, thank you for interested in our product, sorry we don't ship to Malaysia now because of the customs reason and logistics reason. But we have a distributor in Malaysia, here is the phone number: +60122689600
Thank you so much for your understanding.
Or you can also search for "kingofkfc" in shopee.
Hope it’s helpful to you.

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Pe***

Goods  Aug 03,2019 PM 20:02

Do you ship to the UK, I don't see it in any of the available country's but you've also said last year that you do ship to the UK, if so where can I go to buy it and how long would it take to deliver?
To quote the reply from last year about the Uk
"Hello, if shipping Artist 12 to UK, it takes about 7-15 days to arrive."
author:Official mall Sep 10,2018 PM 12:20

Official mallAug 05,2019 AM 11:51

Dear Peters Owen, you can buy Artist Display 12 to UK from this link: https://www.storexppen.de/buy/65.html
And it takes about 7-15 days to arrive. Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.

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Lo***

Delivery  Aug 01,2019 AM 05:20

Hy do you guys ship the artist 12 to Belgium? Because it doesn't stand in the list.

Official mallAug 02,2019 PM 12:04

Dear Loewie Haans, thank you for your interest in our XP-Pen products. You can buy Artist Display 12 to Belgium from this link：https://www.aliexpress.com/item/32914092253.html Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.

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