LI***

Goods  Feb 18,2022 PM 17:36

Is it a standalone graphic display or do I need to plug it to a computer to use it?

Official mallFeb 18,2022 PM 17:37

It is not a standalone product, it needs to be connected to a computer to work. It supports Windows 10/8/7(32/64bit), Mac OS X version 10.10 or later.

3r***Dec 19,2022 AM 08:48

you need to plug it into your computer to use KY or use a USB type c to a USB type c cord to connect it to phone (android)

3r***Dec 19,2022 AM 08:48

you need to plug it into your computer to use KY or use a USB type c to a USB type c cord to connect it to phone (android)

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XF***

Customer service  Mar 26,2025 AM 11:05

Hi, I've been using an Artist 12 for 2+ years now and the pen finally broke. I went to check the driver test tool to check the PID of the Artist 12 and it said it was a PID_080A. Since this isn't 0913 and the compatible stylus had been discontinued, is there any other pen I can use or would I just have to buy a new tablet?

Official mallMar 27,2025 AM 10:08

Hello

We are sorry to hear that you are having issues with your pen. Given that the PID of your Artist 12 is displayed as PID_080A instead of the expected PID_0913, and the compatible stylus has been discontinued.

Considering the age of your tablet (2+ years) and the difficulty of finding a suitable replacement stylus, we recommend that you consider purchasing a new device. Not only will the new tablet come with a brand new, fully functional stylus, but it may also have newer features and better performance compared to your old Artist 12. It can provide a more enjoyable and efficient drawing experience. You can check out some product models that meet your budget and drawing needs and contact our after-sales team to provide you with special discounts.

Hope this helps you.

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XF***

Customer service  Feb 21,2025 PM 15:39

Good day
What pens work with this tablet? The original hexagon body pen it came with doesn't work anymore and I cant find it on your site.
Will another model work with it?

Official mallFeb 24,2025 PM 16:38

Hello

Please use the driver test tool to check the PID of Artist 12.

If the PID of Artist 12 is 0913, it supports the stylus of PH02.

If the PID is not 0913, the compatible stylus has been discontinued.

https://www.xp-pen.com/store/buy/ph02-battery-free-stylus.html

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XF***

Customer service  Dec 28,2024 AM 10:24

Hello, is this tablet compatible with Windows 11 PRO? I've been using it for two years with Windows 11, but when I switched to Windows 11 PRO on a new computer, it started lagging really badly to the point where it's hardly usable

Official mallDec 30,2024 PM 17:26

Hello

Yes, Artist 12 is compatible with Windows 11 PRO.

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XF***

Goods  Dec 17,2024 AM 04:23

Is this compatible with windows 11?

Official mallDec 17,2024 AM 10:13

Hello

Yes, Artist 12 is compatible with Windows 11.

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XF***

Customer service  Dec 07,2024 AM 00:49

Can it work with iPhone

Official mallDec 09,2024 PM 18:05

Hello

No, Artist 12 is not compatible with iPhone.

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XF***

Customer service  Jun 27,2024 PM 13:47

Hello, I've had this tablet for a good 3-4 years now and about a year ago I started having display problems and they've only gotten worse with this tablet. Many times the screen would glitch out or sometimes not even turn on, and it'd take a couple tries of turning it off or on, and unplugging and replugging it for it to actually work. There is also the recent issue of the tablet stretching out my internet connection, meaning that when the tablet goes on, the internet goes off. Please, if there is any way to get this fixed, tell me.

Official mallJun 28,2024 AM 11:51

Hello

We're sorry to hear there's a problem with your product. We'd be happy to help you resolve this issue.

The technical team will contact you as soon as possible and provide you with assistance.

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Ku***

Delivery  Nov 20,2023 PM 12:06

Does it take 7 days for shipping or could it be sooner? If so, what can I do so that my tablet arrives sooner?

Official mallNov 20,2023 PM 14:21

Hello

It usually takes one business day to prepare your order.

Order shipping usually takes 3-5 business days.

We currently do not have next-day delivery service, and we are deeply sorry for the inconvenience this has caused you.

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Ku***

Goods  Nov 18,2023 AM 06:11

Does the tablet come with a stand?

Official mallNov 20,2023 AM 10:30

Hello

The stand is not included in the Artist 12 package and needs to be purchased separately.

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XF***

Goods  Nov 14,2023 AM 01:42

does it come with a standard glove?

Official mallNov 14,2023 PM 14:23

Hello,

Yes, a glove is included in the Artist 12 package.

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XF***

Customer service  Jul 31,2022 AM 08:47

Does this work with MacBook Pro?

Official mallAug 01,2022 AM 09:16

Hello, artist 12 cn work with MacBook Pro.
Our tablet supports Windows 10/8/7(32/64bit), Mac OS X 10.10 and higher. Compatible with popular digital art software such as Adobe, Photoshop, Illustrator, SAI, CDR, GIMP, Krita, Medibang, Fire Alpaca, Blender, 3D and more.

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XF***

Goods  Jan 13,2022 AM 09:54

Does the Artist 12 11.6" drawing tablet work with Clip Studio Paint Pro? Also do you have any downloadable software we can buy directly online and download?

Official mallJan 13,2022 AM 10:19

Yes, our Artist 15.6pro can work with Clip Studio Paint Pro.
Our tablet supports Windows 10/8/7(32/64bit), Mac OS X 10.10 and higher.

If you have any other questions, please feel free to contact us.

Best regards,
XP-PEN

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XF***

Goods  Dec 24,2021 AM 04:46

is it compatible with clip studio paint and procreate?

Official mallDec 27,2021 AM 11:33

Thanks for your inquiry.
Yes, the Artist 12 can work with Clip Studio Paint. but not work with procreate.
If you have any other questions, please feel free to contact us.

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XF***

Goods  Dec 10,2021 PM 14:32

Can this use the USB c to USB c cord that is sold for the Artist 12, or is it specifically only limited to the Artist 12 2.0?

Official mallDec 10,2021 PM 17:13

Hello, it is specifically only limited to the Artist 12 2. If you need further assistance, please feel free to let us know.

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XF***

Goods  Nov 11,2021 AM 04:30

is it a good quality product? i mean, i have seen many bad reviews on amazon, they tell that it will broke after 4 months of usage. i want to buy my first graphic tablet so please tell me that at least it will works for 4 years

Official mallNov 11,2021 PM 14:20

Hello! Yes, tablets are of good quality if we take good care of them. Tablets placed from our official store come with an 18-month warranty. If you have any technical questions while using the tablet, please contact our tech support service@xp-pen.com and we will soon help you solve it :D

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