Iz***

Goods Jul 18,2018 AM 01:32

Hi would you be able to ship to South Africa? I'm not aware of another distributor here?

Official mallJul 18,2018 AM 10:24

Hi, thanks for interested in our product.
Sorry we don't ship to South Africa because the customs fee and shipping fee are very high.
But don't worry we have solo distributor in South Africa. Here is the link:http://www.xp-pen.co.za/.
Thank you so much for your understanding.

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Ne***

Goods Jul 16,2018 PM 23:14

Hola quiero saber si hacen envíos a colombia

Official mallJul 17,2018 PM 18:26

Hi, Nelson
Sorry we don't ship to Colombia, but we have solo distributor in Colombia.
Here is the link: http://www.xp-pencolombia.com/
You could buy our product from them.
Thank you.

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Pe***

Goods Jul 11,2018 PM 16:55

Is it biginer friendly?

Official mallJul 11,2018 PM 19:03

Hello, yes of course.
It is easy to use. We are devoted to make beginner of drawing enjoy the digital drawing world.
Thank you.

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An***

Delivery Jul 07,2018 PM 21:59

Hi! I live in Russia, and you're no longer delivering here. Is it possible to make a delivery to Poland, to the delivery company's office so I would receive it in person? And if it's possible, how should I do it? Thanks in advance!

Official mallJul 09,2018 PM 14:47

Hello, yes we don't ship to Russia, but we ship to Poland.
You could write your address of Poland, then we could ship it to you.
Thank you.

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Je***

Goods Jun 30,2018 AM 02:41

Will there be a driver update allowing the 22E to utilize 16 excited keys as well? Also I very RECENTLY purchased an artist 22E and didn't know an upgrade was about to come out. Will this new pen work on my 22E ?

Official mallJun 30,2018 PM 12:34

Hi, Jeffrey
Sorry the driver for Artist 22E Pro is different with Artist 22E, Artist 22E can't edit 16 shortcut keys now, only Artist 22E Pro can edit 16 shortcut keys.
No, the new pen can't used on Artist 22E.
Thank you so much for your understanding.

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Fr***

Goods Jun 18,2018 PM 18:56

Sorry, a lot of confusion... this is a new version of the previous 22e? On amazon.com someone of your staff declared three months ago: "There is a good new that our Artist22 Pro will up to market soon, it’s the upgraded version of Artist22". So, what is the version actually on sale? If it is the new version, what the difference with previous? The antiglare screen protector is already factory fitted or needs to be applied by the customer?

Official mallJun 19,2018 PM 18:56

Hello, dear customer
Thanks for your asking. Yes it is Artist 22E Pro, the update version of Artist 22E. The pen pressure is 8192 levels, and uses the latest battery stylus P02S.
And Artist 22E although has 16 express keys but it only can be set 8 express keys, both right and left must need to set same express keys, but Artist 22E Pro could set 16 different function express keys.
Yes the screen protector is already preinstalled before shipping out.
Thank you.

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Fr***

Goods Jun 18,2018 PM 18:56

Sorry, a lot of confusion... this is a new version of the previous 22e? On amazon.com someone of your staff declared three months ago: "There is a good new that our Artist22 Pro will up to market soon, it’s the upgraded version of Artist22". So, what is the version actually on sale? If it is the new version, what the difference with previous? The antiglare screen protector is already factory fitted or needs to be applied by the customer?

Official mallJun 19,2018 PM 18:55

Hello, dear customer
Thanks for your asking. Yes it is Artist 22E Pro, the update version of Artist 22E. The pen pressure is 8192 levels, and uses the latest battery stylus P02S.
And Artist 22E although has 16 express keys but it only can be set 8 express keys, both right and left must need to set same express keys, but Artist 22E Pro could set 16 different function express keys.
Yes the screen protector has already preinstalled before shipping out.
Thank you.

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Fa***

Delivery Jun 15,2018 PM 17:58

I want it to deliver in Lahore Pakistan

Official mallJun 15,2018 PM 18:47

Hello, we can ship to Pakistan, but we support Paypal payment method, maybe you could go to xp-pen official store in Aliexpress, they can ship to Pakistan.
Thank you.

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Ju***

Delivery Jun 13,2018 AM 05:16

Do you send this display to Spain?

Official mallJun 13,2018 PM 19:23

Hello, dear Juan
thanks for your asking. Sorry we don't ship to Spain. But you could buy it from xp-pen official store in Amazon.es.
Thank you.

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