Fr***

Customer service Nov 28,2018 AM 00:07

Can you use this without needed a laptop or computer and can You use adobe animation.

Pe***Nov 28,2018 AM 03:50

This is just a monitor, and An CC is supported

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no***

Customer service Nov 26,2018 PM 18:14

hi 2 questions, dose the 22E pro work as a separate monitor or dose it reflect one of my monitors and how much dose it weight? if i buy the 22E pro i would want too mount it on a vesa mount and i would need too know how much it weights.

Official mallNov 26,2018 PM 18:55

Hi, Artist22EPro weighs 9kg.
Thank you.

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na***

Goods Nov 18,2018 PM 18:48

Hello
can you ship to Lebanon ? and what about the shipping fees ? and what is the price included all features ( warranty and accessories ) ?
thanks

Official mallNov 20,2018 PM 17:47

Hi yes we can ship to Lebanon. If shipping Artist 22EPro to Lebanon, the shipping fee is $100.
And Artist 22EPro comes with many accessories. and we provide 18 months warranty for Artist 22E Pro.
Thanks.

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sa***

Goods Nov 09,2018 PM 19:00

Hello! Do you ship to UAE AbuDhabi?

Official mallNov 11,2018 PM 16:14

Hello, yes we can ship to UAE AbuDhabi.Thanks.

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PU***

Goods Nov 05,2018 PM 16:17

How it will be taken to ship to Singapore? And If the product has any problems what can I do? Do I need to send it back to your company?

Official mallNov 05,2018 PM 17:42

Hello, yes we can ship to Singapore.
If you have any problems, you could contact our online technical support: service@xp-pen.com. If it is software problem, we can solve it through remote help.
But if it is hardware problem, it needs to return back, and we will send a new item to you.
Thank you.

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Il***

Customer service Oct 22,2018 AM 08:34

Hello I have bought an Artist Display 22E Pro yesterday and I have found out that I have selected wrong plug so can I change the plug in my order please. Thanks. And I have sent an email to the costumer service

Official mallOct 22,2018 PM 14:54

Hello, ok we have replaced the AU plug for you.

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Ro***

Delivery Oct 20,2018 PM 16:45

How long will it take to ship to Canada Ontario? Do you guys ship to P.O Boxes?

Official mallOct 22,2018 PM 14:48

Hi, Ronnie If shipping Artist 22EPro to Canada Ontario, it usually takes about 7-15 days to arrive.
And because Artist 22E Pro is too big and it is expensive item, we don't suggest you write the P.O.box address , because it is easy to be lost.
We need to concrete address, so the logistics company can delivery to your home.

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Za***

Goods Sep 04,2018 PM 22:14

When you think will reach 90 to 95% adobe colors? Will there be an update? This is a make or break for me, I do not know if there is much a difference. It just seems like 10% will.

Official mallSep 05,2018 AM 10:30

Hello, Artist 22EPro can reach 77%-82% adobe colors. But you can choose Artist 16Pro if you pay attention to color gamut. Artist 16Pro can reach to 92% adobe colors.
Hope it is helpful to you.

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Na***

Goods Aug 25,2018 PM 16:00

Hello! does the screen support palm rejection? I am new to graphics display and I'm very used to holding a pen as if I'm drawing/writing on a paper.

Official mallAug 27,2018 PM 18:54

Hello, sorry we don't support palm rejection.
Thank you. :)

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Pa***

Delivery Aug 24,2018 AM 08:35

Hi! Can you ship to Hungary or Austria?

Official mallAug 24,2018 AM 10:24

Hello, thanks for you asking.
Yes we can ship to Hungary or Austria. :D

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Fr***

Goods Aug 13,2018 AM 04:07

Hi,
I read a review http://news.abc24.it/news/xp-pen-artist-22e-pro-pen-tablet-display-review-a-top-choice-for-graphic-designer-and-illustrator.html where the reviewer said your device has tilt recognition, but I don't see it in your site. So, this device has tilt or not? Another question, the new 22e pro pen is compatible with the artist pro 16 or even the artist pro will receive an update?
Thanks

Official mallAug 13,2018 PM 16:31

Hello, thank you for your asking.
Sorry we don't support tilt recognition function now.
We will release this function in the near future.
Thank you so much for your understanding.

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Da***

Delivery Aug 05,2018 AM 07:05

Send to costa rica?

Official mallAug 06,2018 PM 15:48

Hello, sorry we don't ship to costa rica because of the logistics reason and customs reason.
Thank you so much for your understanding.

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Sh***

Goods Jul 27,2018 AM 03:08

I know this is weird but can u animate on this tablet like anime animation.

Official mallJul 27,2018 PM 22:09

Hello, yes it is compatible with animation softwares.
You could use make animation with the tablet.

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Wa***

Goods Jul 22,2018 PM 22:51

Have warranty? If anything happen when it delivered how?

Official mallJul 23,2018 PM 18:45

Hello, yes we provide 18 months warranty.
Yes if the tablet itself has hardware problem you could contact us anytime.

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