Te***

Delivery  May 28,2019 PM 21:28

Hi! Do you ship to Croatia? Its not listed as a shipping destination but I see you ship to other EU countries, so I'm little confused.

Official mallMay 29,2019 PM 15:12

Dear Tea Gregl, thank you for your interest in our XP-Pen products. Sorry that we don't ship to Croatia now. But we have a third party platform that can be sent to Croatia. Can you provide your email address? So we can let our colleagues contact you, or you can contact us directly: lirujing@xp-pen.com. Hope it’s helpful to you.

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Sa***

Goods  May 21,2019 AM 05:18

Hi,

Is this compatible with Maya for 3D Animation?

Official mallMay 21,2019 PM 17:20

Dear Sarah Padoan, the Artist Display 22E Pro is compatible with Maya for 3D Animation. Thank you for your interest in our XP-Pen products.

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Ke***

Customer service  May 04,2019 AM 10:31

Can 22EPRO works without computer ? If not, would you explain more about it. Thanks

Official mallMay 06,2019 PM 17:50

Hi Kenny Fung, thank you for your interest in our products. The Artist Display 22E Pro must be connected with computer because they can't work alone without computer. Because our products do not have an operating system themselves, So it can't install the software, and you need to use a computer. Hope it's helpful to you~

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Lu***

Goods  Apr 12,2019 PM 23:22

Hello! Can you tell when will you release a version of 22 inch display tablet WITH tilt support?
I need to know if I should wait for you or buy from another brand.

Official mallApr 13,2019 PM 14:57

Hello, Lula Nienie, thanks for interested in our products. We will release a version of 22 inch display tablet with a tilt-pressure feature, that is expected to be available in mid-May. Hope it’s helpful to you.

Lu***Apr 14,2019 PM 19:22

That makes me very happy, thank you very much!

Official mallApr 14,2019 PM 19:48

It is our pleasure to help you, thank you for your support.

To***Apr 27,2019 AM 05:35

I’m interested in the 22E Pro and I don’t need tilt support, but what other advantages will the new model have over this one? Will I be missing out on big features if I got the 22E Pro now?

Official mallMay 06,2019 PM 18:21

It will be a high color gamut full fit tilt pressure and passive pen technology. Have a nice day : )

To***May 18,2019 PM 16:54

Has these features Filt Tilt - high Color Gamut and passive pen tech. been released by this date: 18th May 2019? Or when will the date be set. Will the price change?

Ga***Jun 14,2019 AM 01:35

I am also very interested

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Sz***

Goods  Mar 11,2019 PM 21:05

Hello, I was wondering if the display comes with a pre-installed screen protector or not and if so, is theres a way to buy a new screen protector for replacements? Also what is the weight of the display? Lastly what does it mean by viewing angle? Im assuming that the display is flat

Sz***Mar 12,2019 AM 04:36

Please excuse me but i realised what the viewing angle is and that the display is flat and would like to get an answer on the other questions

Official mallMar 12,2019 AM 11:43

Hi, Artist 22EPro has preinstalled the screen protector on the screen before shipping out.
Sorry we don't sell the screen protector for Artist 22EPRO separately now. The display weighs 5kg.
Thank you.

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st***

Payment  Feb 24,2019 AM 08:56

Is there a way to do a payment plan?

Official mallFeb 25,2019 AM 11:16

Hello, sorry we only support full payment method now.

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Is***

Delivery  Feb 14,2019 PM 22:36

Hello! I've always been a Wacom user but I'm very interested in your products. Do you ship to Mexico?

Official mallFeb 15,2019 PM 15:11

Hi, sorry we don't ship to Mexico now.
Thank you.

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Ly***

Goods  Feb 13,2019 AM 02:35

Is this available in Lazada Philippines just like the other tablets and accessories you have?

Official mallFeb 14,2019 PM 16:05

Hello, sorry we are different platform with Lazada, you can consult Lazada sales about the details information.
Thanks again for your understanding.

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Ly***

Delivery  Feb 09,2019 AM 01:58

Hi, I'm from the Philippines and I'm very interested in purchasing this product along with other accessories however I'm concerned on how much, if there is any, additional costs will the applied on top of this when I received the parcel such as customs, misc, transport, etc. fees. Since it was stated here that it is free delivery, is it safe to assume that all I had to pay is what the checkout fee shows that once paid, all I had to do is receive the item/s?

Official mallFeb 09,2019 AM 11:48

Hi, sorry the price doesn't include the Tax fee. Customers need to pay the customs fee by customs office or the carrier, because the carrier will prepay the customs fee first then get the parcel, and they will charge the Tax fee from you.
Thank you.

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Ca***

Payment  Feb 08,2019 PM 14:02

Hi Im from Philippines. How does the payment work? Will I pay with the tax included? Do I need to go to the customs office? How will I know how much to pay for the tax ? :o

Official mallFeb 09,2019 AM 11:47

Hello you can pay the order using Paypal. Sorry it doesn't include the Tax fee. Customers need to pay the customs fee by customs office or the carrier, because the carrier will prepay the customs fee first then get the parcel, and they will charge the Tax fee from you.
Thank you.

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Ch***

Goods  Feb 07,2019 PM 23:59

How does the artist display 15.6 pro compare to this?

Official mallFeb 08,2019 PM 15:37

Hi, Artist 15.6Pro support tilt function but Artist 22EPRO doesn't.
Thank you.

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Ga***

Goods  Feb 06,2019 AM 05:43

Such as mine, a very good tablet. I'm waiting for when they do the same but with tilt sensitivity and without recharging and batteries. Buy one.

Official mallFeb 06,2019 PM 15:38

Thank you for your support.
Artist 15.6 Pro has tilt function and it uses battery-free stylus.
Hope it is helpful.

Ga***Feb 18,2019 PM 18:46

need a tablet with 22 inches, with such features

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Ha***

Delivery  Jan 25,2019 AM 07:18

Do you ship to Switzerland? If so, do I have to pay tax when the good arrives? Thank you.

Official mallJan 25,2019 PM 14:20

Hi, yes we can ship to Switzerland, but there has some possible you need to pay the customs fee when receive the parcel.
Thank you for your understanding.

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Ad***

Delivery  Jan 13,2019 AM 07:27

Hola buenas, ¿este producto puede ser enviado a Islas Canarias (España)? Es que donde se selecciona el país al que quiero que me envíen el producto, no sale España, gracias.

Official mallJan 14,2019 PM 18:33

Hi, sorry we can't ship to Islas Canarias (España) because of the shipping and customs reason.
Thank you for your understanding.

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Sa***

Customer service  Dec 07,2018 AM 00:25

Bonjour
Peut-on l'utiliser en dehors du domicile (donc non branché à un ordinateur)? Peut-être une fois que le dessin est commencé ?
Ya t-il une notice en français ?
Merci de votre réponse

Official mallDec 07,2018 PM 14:32

Hi, Sandra
Our tablets all need to connect with computer, because they don't have programs and softwares in it, so they can't work separately.
Yes we have driver in French version.
Thanks

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