Ul***

Payment  Sep 30,2019 AM 04:11

I would like to buy this product today but I wanted to know if I can use two payments. PayPal and Credit card

Thanks,
Ulysses

Official mallOct 10,2019 PM 20:01

Dear Ulysses Hidalgo,

Thank you for your interest in our XP-Pen products.

Sorry, we only support full payment now.

Thank you for your understanding.

If you have any other questions, please feel free to contact us : )

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Ke***

Goods  Sep 30,2019 AM 02:49

Amazing i love This product

Official mallOct 10,2019 PM 19:59

Dear Kerfin Rugama,

Thank you so much for your support.

It's very pleasing to hear that you're satisfied with Artist Display 22E Pro.

Hope that you can continue to support our XP-Pen brand in the future.

If you have any other questions, please feel free to contact us.

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An***

Delivery  Sep 24,2019 AM 06:24

Hello, I ordered the 15.6 pro around two weeks ago and it still hasn't arrived. It appears to have been sent to the address Blacksburg, VA, US instead of directly to my appartment adress 570 Washington St Sw Lee Hall room F2, Blacksburg, VA, 24061. The order number is WEBUS-1909120009494734 and the tracking number is 1Z9702YFPW00412340. Any help would be greatly appreciated.

-Anthony

Official mallSep 24,2019 PM 17:03

Dear Anthony Reaux,

Don’t worry, we will help you to handle this.

We have checked the order# WEBUS-1909120009494734 for you.

And it seems the apartment number is either missing or incorrect. The package will be returned to the sender.

Don't worry, our colleagues will contact you by lirujing@xp-pen.com.

If you have any other questions, please feel free to contact us.

Have a nice day : )

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Sa***

Goods  Aug 26,2019 AM 10:54

Hello there, I have noticed the recent tilt support update on XP-Pen 12in and 16in versions. There is any tilt support update scheduled for the Artist 22E pro for this year? If so, when it will be available for purchase? Thanks!

Official mallAug 29,2019 PM 16:41

Dear Samia Pedraca, thank you for your interest in our XP-Pen products. Yes, there will be available for Artist 22E pro. But sorry, we have not confirmed the time of release yet. Thanks for your understanding and patience. Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.

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عل***

Delivery  Aug 22,2019 AM 02:34

Hi do you ship to Iraq??

Official mallAug 24,2019 PM 15:54

Dear علوان غشيم, thank you for your interest in our XP-Pen products. Yes, we can ship Artist Display 22E Pro to Iraq. Here is the link: https://www.aliexpress.com/item/32767406268.html. Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.

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Ah***

Goods  Jul 26,2019 AM 11:25

Hi do you ship to Indonesia??

Official mallJul 26,2019 PM 14:07

Dear Ahmad Nurya Ramadha, thank you for interested in our product, sorry we don't ship to indonesia because of the customs reason and logistics reason. But we have distributor in indonesia , here is the link: http://xp-pen.id/
Thank you so much for your understanding.

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Ki***

Delivery  Jul 23,2019 AM 08:24

Hi do you ship to Korea?

Official mallJul 23,2019 PM 17:11

Dear Kim Woojin, thank you for interested in our product, sorry we don't ship to South Korea now because of the customs reason and logistics reason. But we have distributor in South Korea, here is the link: http://minishop.gmarket.co.kr/art123
Thank you so much for your understanding.

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Da***

Delivery  Jul 22,2019 AM 01:20

Hi do you ship to Philippines?

Official mallJul 22,2019 PM 14:05

Dear Darryl Valdez, yes, we can ship to the Philippines. You can buy Artist Display 22E Pro from this link: https://www.storexppen.com/buy/61.html
Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.

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Da***

Payment  Jul 19,2019 PM 16:41

Is there a way to do monthly payments or a layaway?

Official mallJul 20,2019 PM 14:44

Dear Danielle Watts, thank you for your interest in our XP-Pen products. Sorry, we don’t have a plan to install installments yet, we can only pay in full now. Thank you for your understanding.

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Mi***

Delivery  Jul 15,2019 PM 20:57

Hey I would love to buy one do you delivery to Australia

Official mallJul 15,2019 PM 22:08

Dear Mitchell Foster, thank you for your interest in our XP-Pen products. You can buy Artist Display 22E Pro to Australia from this link: https://www.storexppen.com.au/buy/61.html
Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.

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Pa***

Goods  Jul 15,2019 PM 19:29

I have a question about the Artist Display 22E Pro. I have read through other questions that have been asked and someone asked about tilt function. The answer was that it would be coming in mid may. Is it out yet with tilt?

Official mallJul 15,2019 PM 22:06

Dear Patrick Filippi, thank you for your interest in our XP-Pen products. Sorry, we are not very clear about the coming product now. Please stay turned. Have a nice day : )

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Já***

Delivery  Jul 02,2019 PM 20:58

Hey! I am very much interested in buying your product. Please let me know whether you can ship to Hungary or not. Thank you in advance.

Official mallJul 03,2019 AM 11:11

Hi Rábaközi Jácinta, thank you for your interest in our XP-Pen products. Yes, we can ship to Hungary. You can buy products to Hungary from this link: https://www.storexppen.co.uk/index/index.html ​
​Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.

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Da***

Delivery  Jul 01,2019 AM 03:49

Hi there. I'm very interested in purchasing this product. Do you ship to the Netherlands as well? When I tried to order, I did not see the option for my country in the list.
Thanks in advance.

Official mallJul 01,2019 PM 17:48

Dear Daniel van Asdonck, yes, we can ship to the Netherlands. You can buy Artist22E Pro to the Netherlands from this link: https://www.storexppen.co.uk/buy/artist22epro.html
Hope it’s helpful to you.
If you have any other questions, please feel free to contact us.

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Lu***

Goods  Jun 07,2019 AM 01:58

Any news of the new version of XP-PEN Artist22E Pro with tilt support? Also, does this tablet comes with software?

Official mallJun 08,2019 AM 10:47

Hi Luisa Gonzalez, we have not yet received the factory notification when will the XP-PEN Artist22E Pro with tilt support be available online. As for whether the product will bring its own software, the current answer is that the product does not bring its own software system. Hope it's helpful yo you~

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ho***

Customer service  May 29,2019 AM 02:49

I received my 22e pro and there was big scratches on the screen. Never been able to change it. And the personal that’s answered me was laughing at me!

Official mallMay 29,2019 PM 15:17

Dear houle stephane, sorry for all the inconvenience. You may have misunderstood the meaning of our staff. Could you pls provide your order number? Then send us your product question and we will help you solve the problem, you can send it to: lirujing@xp-pen.com. Your satisfaction is always our highest pursuit.

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