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Customer service  Dec 23,2024 AM 09:54

I RECENTLY HAD A HOUSE FIRE AND ALL OF MY CABLES WERE DAMAGED ACCEPT THE POWER CABLE. I HAVE THE ARTIST 22E PRO, I NEED ALL OF THE OTHER CABLES. PLEASE HELP ME!!!

Official mallDec 23,2024 PM 18:09

Hello

Artist 22E Pro is a clearance product, so the corresponding accessories are no longer in production.

We are deeply sorry for the inconvenience caused to you.

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XF***

Goods  Dec 11,2024 AM 06:02

I am looking for a protection film for this screen and it seems to be unavailable. is there any other one that will suit 22ePro?

Official mallDec 12,2024 PM 14:58

Hello

The screen protector has been discontinued and is no longer available for sale.

Artist 22E Pro is a clearance product so some accessories have been sold out and cannot be restocked.

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XF***

Goods  Apr 25,2022 AM 11:17

Can the stand be removed from the 22e pro?

Official mallApr 25,2022 PM 14:22

Yes, the stand can be removed from the 22e pro.

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XF***

Customer service  Jan 07,2022 AM 10:25

will a vga to usb adapter connect this display?

Official mallJan 07,2022 PM 19:26

Hello

Artist 22E Pro support a vga to usb adapter connect display

Have a nice day :)

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XF***

Delivery  Jul 14,2021 AM 05:34

How long would it take to ship to New Mexico?

Official mallJul 14,2021 PM 18:41

We usually need 48-72 hours to process the order. The shipping time is about 3-9 days. You can check the order status in your XP-PEN account and we will also send you an email notification. The tracking info usually appears within 2 days after the package is shipped.
If you have any other questions, please feel free to contact us.

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XF***

Goods  May 22,2021 PM 17:47

Hello, does it work with handwriting software on iMac (4K) - Notability, ... Does it work wit PDF annotation software like Foxit Reader (on iMac)?

Official mallMay 25,2021 PM 16:13

Thanks for your inquiry.
Yes, it supports Mac OS X 10.10 and higher. It can work with handwriting software Notability and Foxit Reader.
If you have any other questions, please feel free to contact us.

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Ni***

Goods  Mar 17,2021 AM 08:45

how much does this weigh approximately

Official mallMar 17,2021 PM 18:39

Thanks for your inquiry.
The weight of Artist Display 22E Pro including the package is 8.3 kg. The net weight of the product is 4.56 kg.
If you have further questions, please feel free to contact us.

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Er***

Delivery  Jan 11,2021 PM 23:33

Hi, I really want to buy this 22 pro, it's just amazing.. But I living in Brazil and had no delivery to here.. I know here is not good to much tax on the product, but will be incredibly if you could send to me.

Official mallJan 12,2021 PM 18:18

Thanks for your inquiry.
You can purchase our product to Brazil at https://www.storexppen.com.br/
If you need further assistance, please feel free to contact us.

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Jo***

Delivery  Dec 19,2020 PM 15:41

How long is the delivery time to Boca Raton Florida, postal code 33496?

Official mallDec 21,2020 PM 21:25

Thanks for your inquiry.
We usually need 48-72 hours to process the order. The processing time may take longer during the weekend. The shipping time is about 5-12 days. You can check the order status in your XP-PEN account and we will also send you an email notification. The tracking info usually appears within 2 days after the package shipped.
If you have any other questions, please feel free to contact us.

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Ji***

Goods  Dec 03,2020 AM 06:36

I'm trying to find out what the main differences are between the Artist Display 22 Pro, the 22R Pro, and the 22E. What's the best way to compare the different models?

Official mallDec 03,2020 PM 21:14

Thanks for your inquiry.
The most differences between Artist 22pro, 22E Pro and 22R pro are as below
Artist 22pro has 77% Adobe® RGB, 517x321x30mm dimension and it doesn't have shortcut keys.
Artist 22E Pro has 82% Adobe® RGB, 567 x 326 x 30 mm dimension, and it has 16 customizable shortcut keys
Artist 22R Pro has 90% Adobe® RGB, 570x334.8x44.8mm dimension, it has 2 dial wheel and 20 customizable shortcut keys, and it supports tilt function and type-c to type-c connection.
You can compare them at https://www.xp-pen.com/series/Artist-display.html
If you need further assistance, please feel free to contact us.

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Ry***

Goods  Nov 25,2020 AM 11:13

Is this or any of the tablets xp provides able to use programs such as adobe photoshop, illustrator and 3d design programs within the tablet itself, as in not requiring a connected pc or laptop to use those programs?

Official mallNov 25,2020 PM 15:44

Thanks for writing to us.
Our tablet is not a stand alone product. It needs to be connected to a computer to work.
It can work with adobe photoshop, illustrator and 3d design programs.
If you have any other questions, you are always welcomed to contact us.

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Ye***

Goods  Sep 25,2020 AM 09:03

Does the 22e Pro already have a screen protector installed? I’m noticing a lot of scratches on my display and want to know if I can replace the screen protector and buy more or if I’ll have to have the screen repaired first (because it didn’t have one installed already) and then buy screen protectors

Official mallSep 25,2020 PM 17:12

Thanks for your inquiry.
Yes, our Artist Display 22E Pro comes with pre-installed screen protector.
And you can also purchase an extra screen protector at https://www.storexppen.com/buy/protective-film-22e-pro.html
If you need further assistance, you are welcomed to contact us again.

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Ho***

Payment  Aug 30,2020 AM 08:53

Hello, I was wondering if the price listed includes tax? I am trying to buy from California and when I go to payment, it says the total is the listed price. However, will I be charged customs or anything after payment? Thank you.

Official mallAug 31,2020 PM 17:11

Thanks for writing to us.
There isn't a consumption tax on shopping with us. Your concern about any extra expense for this item is understandable. We have done what we can to minimize the chance of such expense for our customers, therefore we have had very few cases of extra fee being charged in the past. Please rest assured.
If you need further assistance, please feel free to let us know.

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Na***

Goods  Jun 29,2020 PM 20:18

Hello, I'm interested in purchasing this product, and I have two questions: I know that the description says it only supports Windows and Mac, but can it also support Chromebook? And does this support MediBang?

Official mallJun 30,2020 PM 14:34

Thanks for your inquiry.
Yes, our Artist Display 22E Pro supports Chromebook and it can work with MediBang.
If you need further assistance, you are welcomed to contact us again.

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za***

Customer service  May 29,2020 AM 02:37

I ordered a week ago and haven't received any notification of any processing or shipping details.

Official mallMay 29,2020 AM 09:43

Thanks for your inquiry.
To protect your personal privacy, please email us with your order number to lirujing@xp-pen.com or shop@xp-pen.com to check your order status.They will get back to you asap. Thanks for your understanding.
If you need further assistance, please feel free to contact us. We are always happy to help you.

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