Gr***

Goods  Jul 01,2018 AM 11:35

Hello,

Two questions. Will you have this display with the Australian plug in-stock in the near future and as I currently own a Wacom 13HD, which I want to keep for its portability, can I have the Wacom drivers and yur drivers installed at the same time?

Thanks

Official mallJul 02,2018 PM 18:42

Hello, dear customer
1. Artist 13.3 comes with some plugs, so you could use AU plug.
2.In order to preventing unknown error, we suggest guest using only one driver in the computer.
Thank you.

Gr***Jul 02,2018 PM 19:51

Sorry and thanks for your response and your clarification on the driver issue. Perhaps it wasn't clear - I was referring to the Artist Pro 22, not the Artist 13.3 (I want to get a 21.5" display to complement my Wacom. When I checked the availability recently on your website, I believe I saw that an Australian plug was available for this display.

Will an Australian plug be available again?

Thanks again!

Official mallJul 03,2018 PM 12:23

Hello, because we don't sell Artist 22 Pro with AU plug now.
We only sells Artist 22Pro with US plug and EU plug now. you could consider the Artist 22E Pro, it has AU plug option.
Hope it is helpful to you now.

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He***

Delivery  Jun 28,2018 AM 08:03

I'd like to order from germany, is there any more taxes i need to have in mind when ordering? (customs, taxes, vats?)

Official mallJun 28,2018 PM 18:49

If you order from Germany, there may have less possible you need to pay extra money.
Thank you.

I want to answer

Tr***

Delivery  Jun 18,2018 PM 16:32

Where is India? If someone wanted to buy your product from India then, how can he buy from your .com site?? Well, if you cant afford shipping cost then, you can add additional shipping cost for particular country. I suggest you to add India into your country list. It will help you to grow your business fast in India.

Official mallJun 19,2018 PM 18:50

Hello, dear customer
Thanks for your suggestion. But if shipping to India, the shipping fee and customs fee is very high, the cost will higher than product itself.
But don't worry, if you want to buy XP-Pen product, you could buy from Amazon.in, they can ship to India.
Thank you.

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