Ma***

Customer service  Apr 01,2020 AM 04:02

I was looking at purchasing the Artist 22E Pro about a month ago and it was listed as 429.99. It then jumped to 449.99 within two weeks and then up to 499.99 two weeks AFTER that. Is there a reason why that is?
I ended up purchasing the Artist 22 Pro instead cause I was only willing to spend the extra $30 for the side buttons. Not $100.

Official mallApr 01,2020 AM 09:57

Thanks for writing to us.
Sorry, the price of our products has increased slightly, mainly due to the increase in raw material costs and shipping costs in special periods.
Hope this clarifies the issue and sorry for the inconvenience caused.
Please feel free to contact us if you have more question. We would like to assist you the best we can.

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La***

Delivery  Mar 27,2020 PM 12:38

Just wondering can it deliver to Hong Kong within 7 days? kinds of in hurry, project deadline is coming.

Official mallMar 27,2020 PM 14:50

Thanks for your inquiry.
Yes, the package will be shipped from our China warehouse to Hong kong by SF-express. In normal circumstances, our packages to the Hong Kong takes 3-7 business days to be delivered.
Hope this helpful to you.
If you have any other question, please feel free to contact us.

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An***

Goods  Feb 22,2020 PM 22:43

Is the Artist 22 Pro compatible with a Computer Tower/Monitor? Or is it Laptop only?

Official mallFeb 24,2020 AM 09:54

Thanks for your inquiry.
The Artist 22 Pro supports Windows 10/8/7(32/64bit), Mac OS X 10.10 and higher. Compatible with popular digital art software such as Adobe, Photoshop, Illustrator, SAI, CDR, GIMP, Krita, Medibang, Fire Alpaca, Blender, 3D and more.
Hope this helpful to you.
If you have other questions, please feel free to contact us. We are happy to offer our assistance.

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Hu***

Goods  Jan 23,2020 AM 01:57

Is there a travel case for the whole unit besides just the cables?

Official mallJan 24,2020 PM 13:03

Thanks for your inquiry.
Sorry, but we don't have a Artist Display 22 Pro travel case for sale at the moment.
If you have other questions, please feel free to contact us. We are happy to offer our assistance.

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Jo***

Goods  Jan 20,2020 AM 07:08

Hello, I was wondering what type of computer would best adapt or be compadable with to this product?

Official mallJan 20,2020 PM 14:08

Thanks for your inquiry.
The Artist 22 Pro supports Windows® 10/8/7(32/64bit), Mac OS X® 10.10 and higher. Compatible with popular digital art software such as Adobe® Photoshop®, Illustrator®, SAI®, CDR®, GIMP®, Krita®, Medibang® Fire Alpaca®, Blender® 3D and more.
Hope this helps.
If you have any other questions, please feel free to contact us.

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Vi***

Goods  Dec 11,2019 AM 01:31

Is this a stand alone computer or do you have to plug it into another computer to get it to work?

Official mallDec 11,2019 PM 19:07

Thanks for your inquiry.
Our XP-Pen G640S, XP-Pen Deco 01 V2, XP-Pen Deco Pro S & M can be connected to the Andriod phones.Except some of Samsung phones at the list: https://www.xp-pen.com/faq-440-226.html
The other products must be connected to the PC to work. Hope this answers your question.
If you have any other questions, please feel free to contact us.

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Mi***

Delivery  Dec 04,2019 PM 22:06

Hello once again , thank you for answering on my previous question . I have another one . Is it available to deliver to Abu Dhabi ?

Official mallDec 05,2019 PM 17:29

Thanks for your inquiry.
Yes, we can ship to Dubai and you can purchase at the link: https://xp-pen.ru.aliexpress.com/store/1910017?spm=a2g0o.store_home.pcShopHead_6239010.0
Hope this helpful to you.
If you have further question, please let us know. We will try our best to help you.

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Mi***

Delivery  Dec 04,2019 AM 00:35

Hello :) is this available to deliver to Serbia ?

Official mallDec 04,2019 PM 17:15

Thanks for your inquiry.
Yes, we can ship to Serbia and you can purchase at the link: https://www.storexppen.co.uk/
Hope this helps.
If you need further assistance, please feel free to contact us. We are always happy to help you.

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St***

Goods  Nov 30,2019 AM 06:19

I just ordered one I got my number and now I cant find it in my cart and I log in and noting

Official mallNov 30,2019 PM 18:24

Hi Steven,


Thank you for shopping with us. If you orderd already could you email us your order number and your questions, so we can better help you.
Our Customer service Email is: service@xp-pen.com
We will do our best to assist you.

St***Dec 01,2019 AM 01:58

Re:# WEBUS-1911300342386456.XP-PEN

St***Dec 01,2019 AM 01:59

WEBUS-1911300342386456.

St***Dec 01,2019 AM 02:01

I ordered a 22 Pro and for the same price I need the 22 Pro e instead

St***Dec 01,2019 AM 02:02

I am an advanced artist 27 years and I specialize in tattoos as well

Official mallDec 02,2019 PM 22:53

Dear Steven Vandine,
Your order has been linked to your account.
And your package has been shipped out.
If you have other questions need to be answered, you are always welcomed to email us. We will do our best to assist you.

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Ch***

Goods  Nov 29,2019 PM 16:32

Differences between Artist Display 22 Pro and Artist Display 22E Pro?

Official mallNov 29,2019 PM 17:00

Hi Christian,


Artist 22E Pro has16 customizable Shortcut keys on the side, While the design of Artist 22 Pro is more concise. Also Artist 22E Pro has anti-reflective coating reduces glare by 56 percent. Your screen will continue to look clear and beautiful, even if it’s bright out.

Hope it can answer your question.

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Ha***

Goods  Nov 12,2019 PM 22:14

This isn't a question, I honestly just wanted to leave a good review but it kept saying to buy goods first. I did buy one, for my sister for Christmas. I just wanted to give it five stars because it came four days later after I ordered it. I wasn't expecting that. I can't open it, but when I do I'll come back on and leave a review on the product but it looks huge and I can't wait for her to open it!

Official mallNov 13,2019 PM 16:39

Dear Hailey Burke,

Thanks for writing to us.

We are glad to hear that you have received your order.

Hope your sister will enjoy our product.

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Ka***

Goods  Oct 23,2019 PM 21:35

Does this need a computer to work

Official mallOct 26,2019 PM 17:12

Dear Kayla Tate,

Thanks for your inquiry.

​Since the tablet doesn't have any programs on it, so it must be connected with a computer because they can't work alone without a computer.

​Thanks for your understanding.

If you have any other questions, please feel free to contact us.

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Bi***

Goods  Oct 12,2019 AM 02:38

When will a Battery-Free Stylus be available for this device?

Official mallOct 12,2019 PM 19:00

Dear Billy Wardlaw,

Thanks for your inquiry.

The stylus for Artist Display 22 Pro is P02S Battery Stylus.

It is a Battery Stylus.

Thank you for your understanding.

If you have any other questions, please feel free to contact us.

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Ol***

Delivery  Sep 25,2019 AM 11:54

Hello, is delivery to Lithuania available?

Official mallOct 08,2019 PM 20:31

Dear Oleksandr Zakharov,

Thank you for your interest in our XP-Pen products.

You can buy Artist 22 Pro to Lithuania from this link: https://www.storexppen.co.uk/buy/artist-22-pro.html

Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

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Ro***

Goods  Sep 19,2019 AM 04:45

What programs are supported? Looking for Fashion Design and doing 3D Modeling for a printer.

Official mallSep 24,2019 PM 16:27

Dear Robert McMillan,

Thank you for your interest in our XP-Pen products.

The Artist Display 22 Pro can work with Autodesk Sketchbook \ Clip Studio Paint Pro / EX \ GIMP \ Autodesk Sketchbook \ Medibang \ PS. etc.

Hope it’s helpful to you.

If you have any other questions, please feel free to contact us.

Have a nice day : )

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